Customer Service Executive

Role Overview: As a Service Executive in the automobile industry, your role involves managing customer interactions related to vehicle servicing, repairs, and maintenance. You will be responsible for scheduling appointments, providing estimates, and ensuring customer satisfaction throughout the service process. Collaboration with technicians and other service staff is essential to ensure timely and efficient delivery of services. Key Responsibilities: - Greet customers warmly and understand their needs. - Explain service procedures and options to customers. - Answer customer inquiries and address their concerns. - Provide estimated costs and timelines for repairs. - Handle complaints effectively to ensure customer satisfaction. - Schedule service appointments and manage the service center's workload. - Monitor the progress of repairs and communicate updates to customers. - Ensure vehicles are delivered on time and meet the agreed-upon standards. - Identify opportunities to offer additional services and parts. - Promote service packages and warranties to customers. - Work closely with technicians to ensure accurate diagnoses and efficient repairs. - Communicate effectively with other service staff to ensure smooth workflow and timely service delivery. - Maintain clear and consistent communication with customers throughout the service process. - Maintain accurate records of customer interactions, service appointments, and repair orders. - File and organize paperwork as needed. Qualifications Required: - Fluency in English and Hindi is required. - Previous experience in customer service in the automobile industry is preferred.,