Customer care executive

Position Overview

Customer Care Executive

Key Responsibilities

• Handle customer complaints and inquiries with professionalism and empathy.
• Provide accurate information regarding products and services to customers.
• Manage inbound calls and respond to customer emails promptly.
• Document customer interactions and maintain detailed records of conversations.
• Collaborate with team members to improve customer service processes.
• Identify and escalate issues to the appropriate departments when necessary.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Participate in training sessions to enhance communication skills and product knowledge.

Qualifications

We welcome candidates who are eager to learn and grow in the customer service field. The ideal candidate will possess the following qualifications:

• Strong communication skills, both verbal and written.
• Ability to handle complaints and resolve conflicts effectively.
• Proficiency in managing inbound customer interactions.
• Excellent listening skills and a customer-centric approach.
• Ability to work collaboratively in a team environment.
• Flexibility to adapt to changing situations and customer needs.
• No prior work experience is required; freshers are encouraged to apply.

Work Location

Chennai, Delhi, Mumbai City, and Kolkata

Employment Details

10 positions

If you are passionate about customer service and are looking for an opportunity to kickstart your career, we encourage you to apply for the Customer Care Executive position. Join us in making a difference in our customers' lives!