Helious Outsourcing And Marketing Private

Role & responsibilities Respond promptly and professionally to customer inquiries via email, phone, and chat. Collaborate with cross-functional teams to streamline workflows and improve operational efficiency. Support the implementation and improvement of day-to-day operational processes. Assist in special projects and initiatives as assigned by the management. Maintain accurate records of customer interactions and follow-ups. Proactively identify and escalate issues or trends in customer feedback. Preferred candidate profile 02 years of experience in customer support, operations, or related roles. Excellent communication skills in English Fluency in Malayalam is mandatory to handle regional customer queries. Knowledge of Hindi is preferred.. Strong organisational and multitasking abilities. Basic knowledge of Excel, Google Sheets, and CRM tools is a plus. A problem-solving attitude with a focus on customer satisfaction. Ability to work independently and collaboratively in a fast-paced