Company Description Touracle, formerly Kerala Holiday Mart, is a travel company specializing in creating unique traveler experiences across South Indian States and the Andaman Islands. Established in 2007, we curate customized tours and vacation packages for discerning travelers looking for a holistic travel experience. With over a decade of experience, our team of travel experts ensures unforgettable travel experiences. Responsibilities : Handle end-to-end hotel booking processes, including reservations, amendments, cancellations, and special requests. Coordinate with hotel suppliers and partners to confirm availability, rates, and booking details. Support the sales team with accurate hotel options based on client requirements, budgets, and preferences. Manage and maintain booking records in CRM or reservation platforms with high attention to detail. Ensure timely communication with customers regarding booking confirmations, changes, and itineraries. Resolve booking-related issues and escalate complex problems when necessary. Monitor hotel inventory, pricing, and trends to support sales strategy and improve conversions. Assist with contract management, rate negotiation follow-ups, and supplier performance tracking. Generate daily and weekly reports on hotel sales, occupancy, and client preferences. Maintain strong relationships with hotel partners to ensure quality service and availability. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Compensation Package: Performance bonus Schedule: Day shift Experience: travel industry: 1 year (Required) Work Location: In person

Key Responsibilities: Team Management · Lead, mentor, and manage the operations and reservations team to ensure productivity and high-quality service. · Assign tasks, monitor performance, and conduct regular reviews and training sessions. · Ensure team adherence to operational processes, service standards, and company policies. · Build a positive work culture and encourage collaboration and accountability. Vendor Management · Identify, evaluate, onboard, and maintain strong relationships with vendors including hotels, transport providers, tour operators, and activity providers. · Manage vendor contracts, service level agreements (SLAs), and periodic performance reviews. · Resolve vendor-related disputes and ensure compliance with quality and service standards. Reservation Management · Oversee all B2B and B2C reservations for hotels, transport, tours, and activities. · Supervise the use of reservation platforms and tools (CRS/GDS/booking engines). · Ensure timely and accurate bookings, confirmations, and changes as per client requirements. · Handle escalated booking issues or last-minute changes efficiently. Negotiation & Procurement · Negotiate competitive rates and exclusive deals with vendors and service partners. · Monitor market trends to ensure pricing strategies are competitive and cost-effective. · Collaborate with the finance team to manage budgets and optimize cost-to-service ratios. Operational Planning & Strategy · Optimize travel itineraries, resources, and workflows to enhance efficiency and customer satisfaction. · Analyze operational data and customer feedback to drive improvements. · Collaborate with sales and product teams to align operations with seasonal demand and business goals. Reporting & Compliance · Prepare weekly and monthly reports on operations, team performance, vendor utilization, and customer satisfaction. · Ensure all operational activities are compliant with industry regulations and company policies. · Manage risk and crisis situations with contingency plans and rapid response protocols. Customer Experience & Support · Ensure smooth end-to-end service delivery for all clients (individual, corporate, and group bookings). · Handle escalated complaints and feedback to uphold service quality and brand reputation. · Coordinate with the customer support team for pre-trip assistance and post-trip follow-ups. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

Key Responsibilities: Team Management · Lead, mentor, and manage the operations and reservations team to ensure productivity and high-quality service. · Assign tasks, monitor performance, and conduct regular reviews and training sessions. · Ensure team adherence to operational processes, service standards, and company policies. · Build a positive work culture and encourage collaboration and accountability. Vendor Management · Identify, evaluate, onboard, and maintain strong relationships with vendors including hotels, transport providers, tour operators, and activity providers. · Manage vendor contracts, service level agreements (SLAs), and periodic performance reviews. · Resolve vendor-related disputes and ensure compliance with quality and service standards. Reservation Management · Oversee all B2B and B2C reservations for hotels, transport, tours, and activities. · Supervise the use of reservation platforms and tools (CRS/GDS/booking engines). · Ensure timely and accurate bookings, confirmations, and changes as per client requirements. · Handle escalated booking issues or last-minute changes efficiently. Negotiation & Procurement · Negotiate competitive rates and exclusive deals with vendors and service partners. · Monitor market trends to ensure pricing strategies are competitive and cost-effective. · Collaborate with the finance team to manage budgets and optimize cost-to-service ratios. Operational Planning & Strategy · Optimize travel itineraries, resources, and workflows to enhance efficiency and customer satisfaction. · Analyze operational data and customer feedback to drive improvements. · Collaborate with sales and product teams to align operations with seasonal demand and business goals. Reporting & Compliance · Prepare weekly and monthly reports on operations, team performance, vendor utilization, and customer satisfaction. · Ensure all operational activities are compliant with industry regulations and company policies. · Manage risk and crisis situations with contingency plans and rapid response protocols. Customer Experience & Support · Ensure smooth end-to-end service delivery for all clients (individual, corporate, and group bookings). · Handle escalated complaints and feedback to uphold service quality and brand reputation. · Coordinate with the customer support team for pre-trip assistance and post-trip follow-ups.

Manage Outbound Travel Operations: Oversee international travel bookings, including flights, accommodations, transfers, and tours. Ensure seamless logistics and customer satisfaction. Team Leadership: Lead a team of outbound travel coordinators, providing coaching, training, and performance management to meet operational goals. Business Development: Generating leads for B2B and B2C. Customer Service Excellence: Address customer inquiries and resolve issues promptly, ensuring high levels of customer satisfaction for international travelers. Vendor & Supplier Relations: Manage relationships with international vendors, negotiate contracts, and ensure quality service delivery. Process Improvement: Develop and implement SOPs to streamline operations and enhance efficiency in outbound travel management. Compliance & Risk Management: Stay updated on travel regulations and ensure compliance with international standards, including safety and legal requirements. Reporting & Analytics: Track key performance indicators (KPIs) and provide regular reports on team performance, operational efficiency, and financial performance. Cross-Department Collaboration: Work with sales, marketing, and customer support teams to align on travel packages, promotions, and customer needs. Multilingual and excellent communication.

Key Responsibilities: Design eye-catching graphics, creatives, and marketing materials for digital platforms (LinkedIn, Instagram, etc.). Create professional job announcement posters, hiring graphics, and career-related content. Collaborate with HR and marketing teams to design visual content for recruitment and employer branding. Develop templates and maintain visual consistency across all brand communication. Design banners, presentations, and other collaterals as needed for events and campaigns. Stay updated on design trends, best practices, and platform-specific creative requirements. Ensure timely delivery of all creative assets with high quality and attention to detail. Maintain an organized library of design assets and files. Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Schedule: Day shift Work Location: In person

Key Responsibilities: Design eye-catching graphics, creatives, and marketing materials for digital platforms (LinkedIn, Instagram, etc.). Create professional job announcement posters, hiring graphics, and career-related content. Collaborate with HR and marketing teams to design visual content for recruitment and employer branding. Develop templates and maintain visual consistency across all brand communication. Design banners, presentations, and other collaterals as needed for events and campaigns. Stay updated on design trends, best practices, and platform-specific creative requirements. Ensure timely delivery of all creative assets with high quality and attention to detail. Maintain an organized library of design assets and files. Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Schedule: Day shift Work Location: In person

Key Responsibilities: Lead the Domestic B2C Tour vertical with a focus on profitability, quality, and customer satisfaction. Design, curate, and manage a wide range of domestic travel itineraries and holiday packages. Drive online and offline B2C sales through customer engagement, digital platforms, and retail channels. Supervise and mentor the domestic tours team including travel consultants, tour planners, and operations staff. Ensure seamless coordination between sales, operations, and support teams for execution of tours. Maintain relationships with suppliers, DMCs, hotels, and transportation partners to ensure best pricing and service standards. Monitor customer feedback and implement strategies for continuous improvement. Forecast business trends and develop innovative travel experiences to stay ahead of the market. Prepare and analyze sales reports, booking trends, and customer insights to drive strategic decisions. Requirements: Bachelor's degree in Travel & Tourism, Hospitality, or any relevant field. MBA preferred. Minimum 8+ years of experience in domestic tours with a strong focus on B2C business. Deep knowledge of Indian destinations, travel circuits, and consumer travel behavior. Excellent leadership, team management, and interpersonal skills. Strong communication skills and customer-centric approach. Proficiency in MS Office, CRM tools, and travel booking systems. Willingness to travel as required. Job Type: Full-time Pay: ₹35,000.00 - ₹50,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

As an Outbound Travel Operations Manager, you will be responsible for overseeing international travel bookings, which includes flights, accommodations, transfers, and tours to ensure seamless logistics and high levels of customer satisfaction for international travelers. Your primary focus will be on managing outbound travel operations effectively to meet operational goals and enhance customer service excellence. Additionally, you will lead a team of outbound travel coordinators, providing coaching, training, and performance management to ensure the team's success in meeting operational goals and delivering exceptional customer service. Your leadership skills will be crucial in driving team performance and fostering a collaborative work environment. Managing vendor and supplier relations will also be a key aspect of your role, as you will be required to negotiate contracts, maintain relationships with international vendors, and ensure quality service delivery to meet customer expectations. Developing and implementing standard operating procedures (SOPs) to streamline operations and improve efficiency in outbound travel management will also be part of your responsibilities. Staying updated on travel regulations and ensuring compliance with international standards, including safety and legal requirements, will be essential in mitigating risks and maintaining a high level of service quality. You will also be responsible for tracking key performance indicators (KPIs), providing regular reports on team performance, operational efficiency, and financial performance to drive continuous improvement in outbound travel operations. Moreover, collaborating with sales, marketing, and customer support teams to align on travel packages, promotions, and customer needs will be crucial in delivering a seamless customer experience and maximizing business opportunities. Your ability to work across departments and communicate effectively with various stakeholders will be key to the success of the outbound travel operations. This is a full-time position that requires a minimum of 5 years of experience in business development. The work location is in person, and the schedule is during the day shift with the opportunity for a performance bonus based on achieving operational goals and customer satisfaction metrics.,

Company Description Touracle, formerly Kerala Holiday Mart, is a travel company specializing in creating unique traveler experiences across South Indian States and the Andaman Islands. Established in 2007, we curate customized tours and vacation packages for discerning travelers looking for a holistic travel experience. With over a decade of experience, our team of travel experts ensures unforgettable travel experiences. Role Description This is a full-time on-site role for a Senior Sales Support located in Ernakulam. The Sales Support will be responsible for providing assistance to the sales team in managing customer inquiries, preparing sales documents, maintaining customer records, and providing after-sales support. This role involves client interaction and supporting the sales process. Qualifications Excellent customer service and communication skills Strong attention to detail and organizational skills Ability to work in a fast-paced environment and prioritize tasks effectively Proficient in Microsoft Office suite (Word, Excel, PowerPoint) Experience in the travel industry is a plus Multilingual proficiency (Hindi is mandatory) Bachelor's degree in Business Administration or a related field Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Compensation Package: Performance bonus Schedule: Day shift Language: Hindi (Required) Work Location: In person

Company Description Touracle, formerly Kerala Holiday Mart, is a travel company specializing in creating unique traveler experiences across South Indian States and the Andaman Islands. Established in 2007, we curate customized tours and vacation packages for discerning travelers looking for a holistic travel experience. With over a decade of experience, our team of travel experts ensures unforgettable travel experiences. Role Description This is a full-time on-site role for a Senior Sales Support located in Ernakulam. The Sales Support will be responsible for providing assistance to the sales team in managing customer inquiries, preparing sales documents, maintaining customer records, and providing after-sales support. This role involves client interaction and supporting the sales process. Qualifications Excellent customer service and communication skills Strong attention to detail and organizational skills Ability to work in a fast-paced environment and prioritize tasks effectively Proficient in Microsoft Office suite (Word, Excel, PowerPoint) Experience in the travel industry is a plus Multilingual proficiency (Hindi is mandatory) Bachelor's degree in Business Administration or a related field Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Compensation Package: Performance bonus Schedule: Day shift Language: Hindi (Required) Work Location: In person

Role Description This is a full-time on-site role for a Senior Sales Support position located in Ernakulam. The Senior Sales Support will be responsible for performing sales, ensuring customer satisfaction, providing exceptional customer service. The individual in this role will support sales initiatives, handle customer inquiries, and ensure clients receive the best travel experience catered to their needs. Qualifications Strong Analytical Skills for evaluating sales data and trends Customer Satisfaction and Customer Service experience to ensure client happiness Excellent Communication skills for effective interaction with clients and teams Proficiency in Sales Operations to streamline sales processes Attention to detail and ability to manage multiple tasks effectively Relevant experience in the travel industry is a plus Bachelor's degree in Business, Marketing, Hospitality or related field preferred

As a Senior Sales Support at Touracle, formerly Kerala Holiday Mart, your primary responsibility will be to assist the sales team in managing customer inquiries, preparing sales documents, maintaining customer records, and providing after-sales support. Your role will involve client interaction and supporting the sales process to ensure a seamless experience for our customers. To excel in this role, you should possess excellent customer service and communication skills. Attention to detail and strong organizational skills are essential to effectively manage tasks in a fast-paced environment. Proficiency in the Microsoft Office suite (Word, Excel, PowerPoint) is required, and experience in the travel industry would be advantageous. Multilingual proficiency, specifically in Hindi, is mandatory for this position. A Bachelor's degree in Business Administration or a related field is preferred. This is a full-time, on-site position located in Ernakulam. The compensation package includes a performance bonus. The work schedule is during day shifts, and the ability to work in person is necessary for this role. If you are passionate about providing exceptional support to a dynamic sales team and creating memorable travel experiences for our customers across South Indian States and the Andaman Islands, we welcome you to apply for this exciting opportunity at Touracle.,

Key Responsibilities: Welcome guests upon arrival with a warm and professional demeanor. Assist with check-in and check-out processes when necessary. Serve as the main point of contact for guests throughout their stay. Handle guest inquiries, requests, and complaints promptly and courteously. Coordinate with other departments to ensure guest satisfaction (Housekeeping, Food & Beverage, Concierge, etc.). Maintain an up-to-date knowledge of hotel services, facilities, and local attractions. Ensure guest preferences and feedback are recorded and communicated for future stays. Assist with VIP guest arrangements and special requests. Monitor guest satisfaction through surveys, feedback, and personal interactions. Prepare reports on guest feedback and suggestions for service improvements. Requirements: Proven experience in customer service or hospitality (1–3 years preferred). Excellent communication and interpersonal skills. Ability to remain calm and composed under pressure. Proficiency in English and Hindi (additional languages are a plus). Strong organizational and multitasking abilities. Knowledge of hotel management software (e.g., Opera, PMS) is an advantage. High level of personal presentation and grooming. Flexibility to work shifts, weekends, and holidays. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Language: Hindi (Required) Work Location: In person

Key Responsibilities: Welcome guests upon arrival with a warm and professional demeanor. Assist with check-in and check-out processes when necessary. Serve as the main point of contact for guests throughout their stay. Handle guest inquiries, requests, and complaints promptly and courteously. Coordinate with other departments to ensure guest satisfaction (Housekeeping, Food & Beverage, Concierge, etc.). Maintain an up-to-date knowledge of hotel services, facilities, and local attractions. Ensure guest preferences and feedback are recorded and communicated for future stays. Assist with VIP guest arrangements and special requests. Monitor guest satisfaction through surveys, feedback, and personal interactions. Prepare reports on guest feedback and suggestions for service improvements. Requirements: Proven experience in customer service or hospitality (1–3 years preferred). Excellent communication and interpersonal skills. Ability to remain calm and composed under pressure. Proficiency in English and Hindi (additional languages are a plus). Strong organizational and multitasking abilities. Knowledge of hotel management software (e.g., Opera, PMS) is an advantage. High level of personal presentation and grooming. Flexibility to work shifts, weekends, and holidays. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Language: Hindi (Required) Work Location: In person

Job Summary: We are seeking a dynamic and experienced Domestic Tour Head – B2C to lead and grow our domestic tour operations targeting individual and group travelers across India. The ideal candidate will be responsible for managing end-to-end tour planning, team leadership, customer experience, and revenue growth in the B2C segment. Key Responsibilities: Lead the Domestic B2C Tour vertical with a focus on profitability, quality, and customer satisfaction. Design, curate, and manage a wide range of domestic travel itineraries and holiday packages. Drive online and offline B2C sales through customer engagement, digital platforms, and retail channels. Supervise and mentor the domestic tours team including travel consultants, tour planners, and operations staff. Ensure seamless coordination between sales, operations, and support teams for execution of tours. Maintain relationships with suppliers, DMCs, hotels, and transportation partners to ensure best pricing and service standards. Monitor customer feedback and implement strategies for continuous improvement. Forecast business trends and develop innovative travel experiences to stay ahead of the market. Prepare and analyze sales reports, booking trends, and customer insights to drive strategic decisions. Requirements: Bachelor's degree in Travel & Tourism, Hospitality, or any relevant field. MBA preferred. Minimum 8+ years of experience in domestic tours with a strong focus on B2C business. Deep knowledge of Indian destinations, travel circuits, and consumer travel behavior. Excellent leadership, team management, and interpersonal skills. Strong communication skills and customer-centric approach. Proficiency in MS Office, CRM tools, and travel booking systems. Willingness to travel as required.