Operations Manager Outbound

As an Outbound Travel Operations Manager, you will be responsible for overseeing international travel bookings, which includes flights, accommodations, transfers, and tours to ensure seamless logistics and high levels of customer satisfaction for international travelers. Your primary focus will be on managing outbound travel operations effectively to meet operational goals and enhance customer service excellence. Additionally, you will lead a team of outbound travel coordinators, providing coaching, training, and performance management to ensure the team's success in meeting operational goals and delivering exceptional customer service. Your leadership skills will be crucial in driving team performance and fostering a collaborative work environment. Managing vendor and supplier relations will also be a key aspect of your role, as you will be required to negotiate contracts, maintain relationships with international vendors, and ensure quality service delivery to meet customer expectations. Developing and implementing standard operating procedures (SOPs) to streamline operations and improve efficiency in outbound travel management will also be part of your responsibilities. Staying updated on travel regulations and ensuring compliance with international standards, including safety and legal requirements, will be essential in mitigating risks and maintaining a high level of service quality. You will also be responsible for tracking key performance indicators (KPIs), providing regular reports on team performance, operational efficiency, and financial performance to drive continuous improvement in outbound travel operations. Moreover, collaborating with sales, marketing, and customer support teams to align on travel packages, promotions, and customer needs will be crucial in delivering a seamless customer experience and maximizing business opportunities. Your ability to work across departments and communicate effectively with various stakeholders will be key to the success of the outbound travel operations. This is a full-time position that requires a minimum of 5 years of experience in business development. The work location is in person, and the schedule is during the day shift with the opportunity for a performance bonus based on achieving operational goals and customer satisfaction metrics.,