Officer - Guest Relation

Key Responsibilities:

• Welcome guests upon arrival with a warm and professional demeanor.
• Assist with check-in and check-out processes when necessary.
• Serve as the main point of contact for guests throughout their stay.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Coordinate with other departments to ensure guest satisfaction (Housekeeping, Food & Beverage, Concierge, etc.).
• Maintain an up-to-date knowledge of hotel services, facilities, and local attractions.
• Ensure guest preferences and feedback are recorded and communicated for future stays.
• Assist with VIP guest arrangements and special requests.
• Monitor guest satisfaction through surveys, feedback, and personal interactions.
• Prepare reports on guest feedback and suggestions for service improvements.

Requirements:

• Proven experience in customer service or hospitality (1–3 years preferred).
• Excellent communication and interpersonal skills.
• Ability to remain calm and composed under pressure.
• Proficiency in English and Hindi (additional languages are a plus).
• Strong organizational and multitasking abilities.
• Knowledge of hotel management software (e.g., Opera, PMS) is an advantage.
• High level of personal presentation and grooming.
• Flexibility to work shifts, weekends, and holidays.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• Hindi (Required)

Work Location: In person