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Kotak Securities (KSL)
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Customer Services - Team Manager - Escalations

Customer Services - Team Manager - Escalations

Kotak Securities (KSL)

2 - 5 years

|

2 - 3 Lacs

Posted:4 days ago| Platform:

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Skills Required

escalations complaint handling team management customer service process improvement problem solving business development sales kaizen problem analysis lead generation writing negotiation leadership root cause closure communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Working towards resolution of customer concerns and closing loop with customers
Attending to cases from USK Desk / MDs Desk / Other Senior Management of the Organisation
Liaise with Department / Division Heads and be a customer advocate in resolving the cases
Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed and so the same or another customer does not face a similar issue with us

Requirements

Has customer centricity (Keeps the Customer First) in all perspective
Has good communication skills (written and verbal)
Has sound process / product knowledge
Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure / implementation

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Kotak Securities (KSL)

Financial Services

Mumbai

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