170 Root Cause Jobs

sanyasi ayurveda is looking for BPO Executive / Telecalling to join our dynamic team and embark on a rewarding career journeyThe BPO (Business Process Outsourcing) Executive is responsible for providing excellent customer service and support for clients or customers of a BPO organization. They handle inbound and outbound calls, emails, or other forms of communication to address inquiries, resolve issues, and ensure customer satisfaction. The BPO Executive must possess strong communication skills, problem-solving abilities, and the ability to work in a fast-paced and customer-centric environment.Key Responsibilities:Customer Service and Support:Handle inbound and outbound customer interactions through various channels, such as phone calls, emails, or chat.Provide prompt, courteous, and accurate responses to customer inquiries, concerns, or complaints.Assist customers in troubleshooting issues, providing technical support, or guiding them through processes.Maintain a professional and customer-centric approach in all interactions, ensuring a positive customer experience.Escalate complex or unresolved issues to appropriate departments or supervisors as needed.Product or Service Knowledge:Acquire a comprehensive understanding of the organization's products, services, features, and processes.Stay updated on new offerings, updates, or changes to effectively address customer inquiries.Communicate product or service information, benefits, and value propositions to customers.Assist in identifying upselling or cross-selling opportunities and promoting additional products or services when appropriate.Data Entry and Documentation:Accurately capture and record customer information, inquiries, and actions taken in the company's systems or databases.Update and maintain customer records, ensuring completeness and accuracy of information.Generate reports or perform data analysis as required by the organization or supervisors.Follow data privacy and confidentiality guidelines while handling customer information.Problem Resolution and Escalation:Analyze customer issues, assess root causes, and provide appropriate resolutions or workarounds.Utilize problem-solving skills to identify patterns, troubleshoot technical or operational problems, and propose solutions.Escalate complex or unresolved issues to senior staff, supervisors, or specialized teams for further investigation or resolution.Follow up with customers to ensure satisfactory resolution and document outcomes.Process Adherence and Continuous Improvement:Adhere to predefined processes, protocols, and quality standards while handling customer interactions.Stay updated on changes in processes, policies, or guidelines and apply them consistently.Contribute to process improvement initiatives by providing feedback, suggesting ideas, or participating in training programs.Maintain awareness of industry trends, customer preferences, and competitors' offerings.Qualifications and Skills:High school diploma or equivalent. Some college education is a plus.Previous experience in a BPO or customer service role is preferred.Excellent communication skills in verbal and written English. Additional language proficiency may be required based on client or customer needs.Strong customer service orientation with the ability to understand and empathize with customers.Active listening skills to accurately interpret customer needs and concerns.Problem-solving skills with the ability to analyze issues and provide effective resolutions.Familiarity with CRM software, ticketing systems, or other customer support tools.Basic computer skills and proficiency in using email, web browsers, and Microsoft Office or similar productivity software.Ability to work in a fast-paced and multitasking environment, handling multiple customer interactions simultaneously.Flexibility to work in different shifts, including evenings, weekends, or holidays, based on business requirements.Professionalism, adaptability, and a positive attitude in dealing with customers and colleagues.Ability to maintain composure and professionalism in challenging or stressful situations.

SMG InfoTech is looking for Software Support Engineer to join our dynamic team and embark on a rewarding career journey The Software Support Engineer is a key member of the technical support team, responsible for assisting customers or clients with technical issues related to software products or applications This role involves diagnosing problems, providing solutions, and ensuring a positive customer support experience Key Responsibilities:Customer Support: Respond to customer inquiries and technical issues via phone, email, or chat, providing prompt and effective assistance Issue Diagnosis: Analyze and troubleshoot software-related problems reported by customers, identifying root causes and potential solutions Problem Resolution: Provide step-by-step guidance and instructions to customers to help them resolve technical issues with software products Documentation: Maintain detailed records of customer interactions, including issues, resolutions, and follow-up actions taken Escalation: Escalate complex or unresolved technical issues to higher-level support or development teams and follow up on progress Product Knowledge: Stay updated on software products, new features, and updates to provide accurate information and support Feedback: Collect and summarize customer feedback, making recommendations for product improvements or enhancements Knowledge Sharing: Share knowledge and solutions with team members to improve overall support efficiency Training: Assist in creating and updating customer support documentation, knowledge base articles, and training materials Quality Assurance: Ensure that customer support meets or exceeds service level agreements (SLAs) and maintains high levels of customer satisfaction

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

About the Role Accountable for probing, triaging, dispatching job to the right man with the right skills using necessary tools either via phone or emails. You Will Be Responsible For Following our Business Code of Conduct and always acting with integrity and due diligence Understanding business needs and in-depth understanding of Tesco processes Building on Tesco processes and knowledge by applying CI tools and techniques Responsible for completing tasks and transactions within agreed metrics Solving problems by analyzing solution alternatives Probing, triaging, and dispatching jobs for the stores Allocating the right man with the right skill at the right time Responding with appropriate levels of urgency to situations that require quick response or turnaround Ability to analyze the root cause and handle 1st level issues Ability to make informed and timely decisions You Will Need Basic MS Office Excel, Word, PowerPoint Any Graduate (preferred Mechanical Engineering graduate) with 2+ years of experience in Voice Support Numeracy skills Active listening English speaking, reading, and writing Planning & organizing skills

Day-to-day operations of the Tri-Plating & Nickle Chrome process Exp of line parameters such as temperature, voltage, chemical concentration, and plating time Conduct basic quality checks (coating thickness, adhesion, appearance, etc.)as per SOPs Required Candidate profile Understanding of electroplating processes (preferably Tri-Plating: Copper-Nickel-Chrome) Knowledge of chemical handling and safety protocols Root cause analysis (RCA) and CAPA for plating defects

About The Role : Job Title - EMG QA Analyst, Associate Location - Mumbai, India Role Description As part of a global Financial Crime Risk & Compliance Quality Assurance (QA) team, youll provide important insight into the operating effectiveness and control design adequacy of the External Monitoring Group (EMG), an independent business-aligned control function performing client trading surveillance across the Bank. Quality Assurance will review investigations & quality checks undertaken by EMG related to Account Activity Review (AAR) attestations, Expected Nature and Purpose of Relationship (ENPR) submissions performed by the Accountable Client Owners, as well as Trade Behaviour Monitoring Alerts (anomaly detection). The risk types related to the various areas the team assures spans Know Your Client and Anti-Money Laundering risk types. In this role, you will leverage a strong investigative skill-set, a quality assurance and continuous improvement mentality and investment banking product knowledge to reach conclusions about potential financial crime risk, and the adequacy of investigation conclusions. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Operate as EMG Quality Assurance SME within the global QA function Review Transaction Monitoring alerts on a sample basis by applying the QA methodology to deliver an objective review of alert investigation conducted by EMG Ops Analyst Perform accurate and consistent QA checks on alerts across multiple locations, business areas and control types Identify risks within the alert investigation and confirm issues have been remediated and/or appropriately escalated through the escalation process Partner with EMG ops teams to improve alert investigation standards Support and contribute towards a continuous improvement program of work borne out of a QA testing results, asses root causes and thematic issues proposing steps to be taken to eliminate fails, evidencing improvements Sustain to a culture of teamwork and collective achievement of departmental goals and objectives across QA & EMG teams Contribute to forward looking strategy for QA including, AI, machine learning & process re-engineering Your skills and experience A minimum 8 years of experience in financial crime investigations, AML (Anti-Money Laundering), Transaction Monitoring, overseeing suspicious activity, having Investment Banking and/or Corporate Banking product knowledge. Hands-on experience in working in a core RTB environment handling high volumes and meeting aggressive deadlines. Strong collaboration skills, attention to details and pro-active ability to work on change programs (providing requirements, testing, being agile etc.). Strong risk management capabilities and excellent understanding of the controls relating to the complete trade life cycle. An ability to work independently to solve business problems, an inquisitive nature, a willingness to ask questions and challenge, ability to work in fast-paced environment. Collaborate with different teams and guide and mentor more junior team members. Excellent communication skills in English and German language with good proficiency with tools like MS Excel, MS Power Point How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

About The Role Skill required: Order to Cash - Cash Application Processing Designation: Order to Cash Operations Associate Qualifications: Any Graduation Years of Experience: 1 - 3 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Review and analyze deductions taken by customers to identify discrepancies.Investigate the reasons behind deductions, such as pricing errors, shipment issues, or promotional allowances.Maintain detailed records of all deductions and resolutions.Gather necessary documentation to support claims and disputes.Liaise with internal departments (e.g., sales, customer service, and finance) to gather information and resolve issues.Communicate effectively with customers regarding deduction disputes and resolutions.Prepare regular reports on deduction trends, root causes, and resolutions for management review.Track and report on the financial impact of deductions on revenue.Follow up on unresolved deductions to ensure timely resolution.Identify opportunities for process improvements to reduce the occurrence of deductions.Collaborate with cross-functional teams to implement best practices.Ensure that all deductions are processed in compliance with company policies and accounting standards.Analyze data to identify trends in deductions, helping to develop strategies to minimize them. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamStrong analytical skills Written and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for Content Moderation:Understanding of content moderation guidelines and policies specific to the platform or industry. Familiarity with various types of online content, including text, images, videos, and audio. Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately. Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in Ms. Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills to create reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, manage coaching logs. * Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement, using MS Excel or Google sheets. Capability to assess the potential risks associated with various types of content via data analysis Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content. * Decision Making:Skill in making well-informed and consistent content approval or rejection decisions. Roles and Responsibilities: * Assess the quality of analysts on the project * Meet volume and quality targets for all quality assurance audits * Develop and maintain knowledge of client and their business needs processes * Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements * Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job and classroom trainings * Participate in Process Calibration sessions with Clients and Cros Vendor * Take accountability for effectively handling escalations * Identify root causes for business related issues and recommend solutions to improve overall client satisfaction * Assist with monitoring and tracking incidents to ensure timely resolution * Deliver individual and group feedback, provide coaching sesions, motivating, and encouraging analysts to improve performance. * Responsible for Quality Audits ensuring service meets the Client and Org Goals and standards of quality. * Need to enforce the defined policy guidelines for al workflows assigned under Content Moderation scope. * Need to ensure timely Quality insights are shared to drive proces improvements * Should ensure timely feedback and individual performance development is tracked and reported * Should work with core Operations Team and drive over all quality standards defined as per the process Qualification Any Graduation

Project Role : IT Customer Service Representative Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Must have skills : Critical Incident Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, as well as conducting investigations and facilitating restoration efforts to ensure seamless operations and customer satisfaction. You will engage with various stakeholders to address concerns and provide timely solutions, contributing to the overall efficiency of IT services. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in documenting incidents and resolutions to enhance team knowledge.- Collaborate with cross-functional teams to ensure effective communication during incident management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Good To Have Skills: Experience with IT service management tools.- Strong analytical skills to assess incidents and identify root causes.- Ability to communicate effectively with technical and non-technical stakeholders.- Familiarity with ITIL framework and best practices in incident management. Additional Information:- The candidate should have minimum 0-2 years of experience in Critical Incident Management.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

* SMT Rework *Compound rework on multilayer PCB Including BGA, QFN, LGA, SOP, QFP, Diode, FET *Schematic Diagram and PCB layout Interpretation *Fault Analysis & Diagnostics *Perform X- ray or Visual inspection Post - rework

ICERTIS Solutions is looking for Senior Software Engineer - Customer Support (Tech.) to join our dynamic team and embark on a rewarding career journey Develop high-quality software design and architecture Identify, prioritize and execute tasks in the software development life cycle Develop tools and applications by producing clean, efficient code Automate tasks through appropriate tools and scripting Review and debug code Perform validation and verification testing Collaborate with internal teams and vendors to fix and improve products Document development phases and monitor systems Ensure software is up-to-date with latest technologies Serve as a technical lead contributing to and directing the efforts of development teams, including internal and external team members. Contribute to the ongoing evolution of the existing content supply portfolio of applications and services. Design, develop, modify, implement, and support software components anywhere in the software stack. Determine root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions. Remain current on new technologies and available vendor packages; evaluate and make recommendations as necessary. Assist in task planning, estimation, scheduling, and staffing. Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities. Determine process improvements, best practices, and develop new processes. Work in close partnership with cross-functional teams and management.

Are you a problem-solver with a passion for excellent customer service? Do you thrive in a fast-paced environment and enjoy clear written communication? If so, we want to hear from you!We are seeking a motivated and detail-oriented Customer Support Associate to join our growing team In this role, you will be the primary point of contact for customers reaching out via email, providing prompt and professional service to resolve their inquiries and ensure their satisfaction Responsibilities:Respond to a high volume of customer emails in a timely and efficient manner Thoroughly understand customer inquiries, identify root causes of issues, and provide accurate and helpful solutions Research and troubleshoot customer problems using internal knowledge bases and resources Collaborate with other departments to escalate complex issues and ensure customer needs are met Maintain clear and concise documentation of all customer interactions Continuously strive to improve customer satisfaction by exceeding expectations Draft clear, professional, and courteous email responses that effectively communicate with a diverse audience Adhere to company policies and procedures for handling customer information and resolving inquiries Location - Near Mansi Cross Road, Vastrapur, Ahmedabad, Gujarat

Responsible for daily co-ordination & reporting to meet the project goals & expectations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome. Responsibilities Proactively monitoring project progress Resolving issues and initiating appropriate corrective action Creating reports and project documentation Analysing databases, doing quantitative and qualitative research Regularly participates in important projects or activities as a full contributing team member.

Role & responsibilities Should Have Experience in Handling QMS in Quality Control Department. Handled OOS , OOT, Deviation, CC, Protocol Preparation Preferred candidate profile Male Candidates Preferred

Requirements Elicitation, Understanding, Analysis, & Management Understand the project's Vision and requirements, and contribute to the creation of the supplemental requirements, building the low-level technical specifications for a particular platform and/or service solution. Project Planning, Tracking, & Reporting Estimate the tasks and resources required to design, create (build), and test the code for assigned module(s). Provide inputs in creating the detailed schedule for the project. Support the team in project planning activities, in evaluating risks, and shuffle priorities based on unresolved issues. During development and testing, ensure that assigned parts of the project/modules are on track with respect to schedules and quality. Note scope changes within the assigned modules and work with the team to shuffle priorities accordingly. Communicate regularly with the team about development changes, scheduling, and status. Participate in project review meetings. Tracking and reporting progress for assigned modules Design: Create a detailed (LLD) design for the assigned piece(s) with possible alternate solutions. Ensure that LLD design meets business requirements. Submit the LLD design for review. Fix the detailed (LLD) design for the assigned piece(s) for the comments received from team. Development & Support Build the code of high-priority and complex systems according to the functional specifications, detailed design, maintainability, and coding and efficiency standards. Use code management processes and tools to avoid versioning problems. Ensure that the code does not affect the functioning of any external or internal systems. Perform peer reviews of code to ensure it meets coding and efficiency standards. Act as the primary reviewer to review the application code created by software engineers to ensure compliance to defined standards. Recommend changes to the code as required. Testing & Debugging Attend the Test Design walkthroughs to help verify that the plans and conditions will test all functions and features effectively. Perform impact analysis for issues assigned to self and software engineers. Actively assist with project- and code-level problem solving, such as suggesting paths to explore when testing engineers or software engineers encounter a debugging problem, and escalate urgent issues. Documentation Review technical documentation for the code for accuracy, completeness, and usability. Document and maintain the reviews conducted and the unit test results. Process Management Adhere to the project and support processes. Adhere to best practices and comply with approved policies, procedures, and methodologies, such as the SDLC cycle for different project sizes. Shows responsibility for corporate funds, materials and resources. Ensure adherence to SDLC and audits requirements. Adhere to best practices and comply with approved policies, procedures, and methodologies. Minimum 5 years experience in supporting IAM technologies of a medium to large enterprise with expertise in directory services (preferably IBM/Tivoli), ISIM and ISAM Detailed knowledge and experience with automating processes by leveraging out of box capabilities, Perl or Linux/Unix, shell scripting, Java/Python scripting and REST APIs Strong problem solving, troubleshooting and root cause diagnosis skills Experience with Agile methodologies and corresponding Safe Agile based tools Ability to manage complex activities simultaneously to short timescales Location: This position can be based in any of the following locations: Chennai For internal use only: R000107253

Skill required: Order to Cash - Cash Application Processing Designation: Order to Cash Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Cash application team lead will be responsible in managing day today cash applications work such as , Workload distribution, Daily reconciliations, Unapplied numbers, daily productivity tracking, dispute resolution, Email responses to accounting & Bank queries & all metrics are met along with any operational issues to be flagged or escalated. Responsible to perform data integration of KPI s (Financial, CSAT & operationally) with managing data integrity. What are we looking for Oversee the distribution of the teams workload, ensuring all metrics are achieved and issues are escalated appropriately.Execute detailed account reconciliations to identify and resolve disputed receivables related to missing payments.Actively manage performance metrics for account portfolio. Ensure desktop procedure and local work instruction is updated on a timely mannerProvide monthly metric reports accompanied by proactive analysis Raise issues in accordance with escalation policy Preparation and initial review of management reports in line with Clients and Accentures requirementsAttend client meeting to discuss account performance and address issues as requiredPreparation and consolidation of reportsAssist in the preparation of management reports in line with Clients and Accentures requirementsAdherence to clients policies and proceduresProven experience in utilizing processes and tools to drive the reporting team in completing tactical tasks and meeting SLA delivery.Demonstrated understanding of stakeholder mapping (including other Accenture teams and Meta POC) and cross-functional interactions to facilitate comprehensive solutions.Ensure high-quality service delivery by managing critical points and enhancing the execution of individual tasks.In-depth understanding of root causes of potential problems and timely escalation of risks to the manager.Ability to guide the team in resolving out-of-DTP situations and solving complex issues under pressure.Collaborate to solve complex scenarios and inspire a proactive spirit within the team.Reliable and proactive approach to entrusted tasks, with a knack for thinking outside the box.Adaptable, especially during month, quarter, and year-end closings.Fluent in English, both oral and written, to effectively communicate with clients and teams.Possesses exceptional business acumen to effectively guide the reporting team Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Min 5 years of demonstrated work experience in managing 10+ analysts within Cash applications processes. Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills 1-2 years of experience in leading and motivating a team of 10+ analysts to achieve goals Qualification Any Graduation

Company Description ETP Group is a leading Unified Commerce Software company, with a 36-year track record of delivering enterprise-class retail and e-commerce technology solutions. Market-leading retailers in Asia Pacific use ETP across hundreds of thousands of employees, over 500 brands and across 24 countries. ETP's cloud-native AI-powered solution suites, ETP Unify and Ordazzle, encompass a broad spectrum of e-commerce and retail functionalities, from POS, CRM, OMS, PIM, Unified Inventory to Unified Promotions, Logistics management and seamless integration with marketplaces and e-commerce platforms. ETPs Unified Commerce Retail Platforms create a friction-less and consistent shopping experience for consumers across all channels, wherever, whenever, and however they choose to shop. ETPs strength lies in its ability to provide robust and innovative retail solutions built with the most scalable and secure technology, MACH architecture and beautiful UI design. The capability to provide localisation and support in 24 countries has enabled ETP to acquire significant regional and global customers. ETPs “asset-light” solutions minimize IT administrative costs and provide AI-powered recommendations Designation – “Support Analyst” – Customer Support Job Description: Technical Knowledge- Expert in Troubleshooting and Root cause analysis Basic Database Understanding - SQL skills, how to extract a log file, Cloud environment Functional Knowledge Understanding of how point-of-sale operations and inventory management work Managing Customer communication Managing incident lifecycle To make the Test plan for incidents that require L3 fix To support customer in implementing the solution Base Location : Mumbai (Saki Naka)

We are looking for a skilled Application Support Engineer with expertise in SQL and .NET to join our team. The ideal candidate will have 5-10 years of experience. Roles and Responsibility Provide technical support and troubleshoot applications using SQL and .NET. Collaborate with cross-functional teams to resolve complex issues and enhance application performance. Develop and implement solutions to improve application reliability and scalability. Analyze logs, debug code, and perform testing to identify root causes of issues. Communicate effectively with stakeholders to provide timely updates on issue resolution. Continuously monitor application performance and recommend improvements. Job Requirements Strong knowledge of SQL and .NET technologies. Excellent problem-solving skills and attention to detail. Ability to work in a fast-paced environment and meet deadlines. Strong communication and teamwork skills. Experience with application support tools and methodologies. Ability to analyze complex issues and develop creative solutions.

Must have Production support and devops experience in Corporate Investment or Retail Banking domain, Unix, Shell scripting , SQL, PL/SQL, tools of use in typical production support environment, ITIL processes - Good experience on Agile practices - Devops tools knowledge Key responsibilities and accountability 1. Quality service and support : - Ensure a high availability to support and advice our users. - Management of production issues and requests. - Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity. - Ensure support coverage for users in accordance with service coverage agreed on the perimeter. - Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users. - Ensure an accurate and complete tracking of the activity. - Perform daily checks and apply recovery and troubleshooting procedures strictly. - Ensure an accurate and clear communication to users and partners. 2. Coordination and communication : - Escalate issues and other topics to the right team when needed. - Maintain a good collaboration with worldwide PRD teams and partners (DEV, GTS). - Update and Share production information with the other team members (especially during follow-up meeting like white board, PRD/DEV/GTS). - Ensure a good follow-up and understanding of the new features and functionalities. 3. Summarize and convey the key messages to the stake holders when need arises. Environment: Typical Production Support Environment of Major European Investment Bank - 24 5 Support. - Should be working in Night shift - Weekend activities (Infra User Support) should be performed on rotation - participation in DR Activities Profile required - Good experience on Agile practices - Devops tools knowledge - Ensure a high availability to support and advice our users. - Management of production issues and requests. - Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity - Ensure coverage for users in accordance with service coverage agreed on the perimeter - Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users. - Ensure an accurate and complete tracking of the activity. - Ensure an accurate and clear communication to users and partners. - Escalate issues and other topics to the right team when needed. - Ensure a good follow-up and understanding of the new features and functionalities.

Must have Production support and devops experience in Corporate Investment or Retail Banking domain, Unix, Shell scripting , SQL, PL/SQL, tools of use in typical production support environment, ITIL processes - Good experience on Agile practices - Devops tools knowledge Key responsibilities and accountability 1. Quality service and support : - Ensure a high availability to support and advice our users. - Management of production issues and requests. - Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity. - Ensure support coverage for users in accordance with service coverage agreed on the perimeter. - Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users. - Ensure an accurate and complete tracking of the activity. - Perform daily checks and apply recovery and troubleshooting procedures strictly. - Ensure an accurate and clear communication to users and partners. 2. Coordination and communication : - Escalate issues and other topics to the right team when needed. - Maintain a good collaboration with worldwide PRD teams and partners (DEV, GTS). - Update and Share production information with the other team members (especially during follow-up meeting like white board, PRD/DEV/GTS). - Ensure a good follow-up and understanding of the new features and functionalities. 3. Summarize and convey the key messages to the stake holders when need arises. Environment: Typical Production Support Environment of Major European Investment Bank - 24 5 Support. - Should be working in Night shift - Weekend activities (Infra User Support) should be performed on rotation - participation in DR Activities Profile required - Good experience on Agile practices - Devops tools knowledge - Ensure a high availability to support and advice our users. - Management of production issues and requests. - Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity - Ensure coverage for users in accordance with service coverage agreed on the perimeter - Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users. - Ensure an accurate and complete tracking of the activity. - Ensure an accurate and clear communication to users and partners. - Escalate issues and other topics to the right team when needed. - Ensure a good follow-up and understanding of the new features and functionalities.

5+ years exprience in developing reconciliation on FIS Intellimatch Recon platforms or likewise tools ( Gresham , Gresham CTC, DUCO, FRONTIER, Smartstream TLM etc) Good Understanding of Nostro, Depot, Instersystem and Balance Sheet reconciliations. Proficient SQL Server Database Technology; good in writing queries , Stored Procedures , performance running . Good Scripting Knowledge : Perl Scripting or Shell Scripting Proficiency in any Job Schedulers ( Autosys or Control M etc.) Proficiency in designing and implementing new features based on business and technical requirements. Understand existing implementation and deliver the additional functionalities that the business request . Support the technical evaluation, root cause & gap analysis , identify the common issue patterns to come up with long-term solutions of issues. Excellent knowledge in integration with upstream and downstream processes and systems. Work closely with the globally distributed development teams for development and maintenance applications. Responsible for working with business users to gather, understand, collate and document business requirements. Communicate with business to understand the requirement. Good knowledge of test run process to produce the desired results and release cycles working with other members of Program and Release team. Good understanding of the processes and compliance as laid down by the Program and Project team to produce high quality deliverables and work artifacts. Knowledge and experience using Git/Bitbucket for version control is recommended. Good knowledge of DevOps and CI/CD practices using tools like Jenkins/TeamCity Mandatory Competencies Database - Intellimatch Recon Database - SQL DevOps - Shell Scripting Beh - Communication and collaboration Database - Other Databases - Intellimatch Recon Database - Database Programming - SQL DevOps/Configuration Mgmt - DevOps/Configuration Mgmt - Basic Bash/Shell script writing

Description: SRE Role Requirements: Years of experience: 2 to 4 years We are seeking a SRE Engineer to help providing strategic direction, technical expertise to ensure the ongoing success and reliability of the platform’s and products Support and provide guidance in designing, building, and maintaining highly available, scalable, and reliable SaaS infrastructure. Support resilient systems and solutions that meet stringent SLAs Lead efforts to ensure the reliability and uptime of our product, driving proactive monitoring, alerting, and incident response practices. Develop and implement strategies for fault tolerance, disaster recovery, and capacity planning. Conduct thorough post-incident reviews and root cause analyses to identify areas for improvement and prevent recurrence. Drive automation initiatives to streamline operational workflows, reduce manual effort, and improve efficiency. Champion DevOps best practices, promoting infrastructure as code, CI/CD pipelines, and other automation tools and methodologies. Support and partner with other teams on improving our observability systems to monitor site stability and performance Continuously learn and explore new tools, techniques, and methodologies to drive innovation and enhance the DevOps platform. Work closely with development teams to optimize application performance and efficiency. Implement tools and techniques to measure and improve service latency, throughput, and resource utilization. Identify and implement cost-saving measures to ensure cloud infrastructure spending is optimized. Proactively identify and address security vulnerabilities in the cloud environment Collaborate closely with engineering, product management, CISO and other teams to align on reliability goals, prioritize projects, and drive cross-functional initiatives. Communicate effectively with stakeholders to provide visibility into reliability initiatives, progress, and challenges Maintain documentation of processes, configurations, and technical guidelines. Job Responsibilities: Years of experience: 2 to 4 years We are seeking a SRE Engineer to help providing strategic direction, technical expertise to ensure the ongoing success and reliability of the platform’s and products Support and provide guidance in designing, building, and maintaining highly available, scalable, and reliable SaaS infrastructure. Support resilient systems and solutions that meet stringent SLAs Lead efforts to ensure the reliability and uptime of our product, driving proactive monitoring, alerting, and incident response practices. Develop and implement strategies for fault tolerance, disaster recovery, and capacity planning. Conduct thorough post-incident reviews and root cause analyses to identify areas for improvement and prevent recurrence. Drive automation initiatives to streamline operational workflows, reduce manual effort, and improve efficiency. Champion DevOps best practices, promoting infrastructure as code, CI/CD pipelines, and other automation tools and methodologies. Support and partner with other teams on improving our observability systems to monitor site stability and performance Continuously learn and explore new tools, techniques, and methodologies to drive innovation and enhance the DevOps platform. Work closely with development teams to optimize application performance and efficiency. Implement tools and techniques to measure and improve service latency, throughput, and resource utilization. Identify and implement cost-saving measures to ensure cloud infrastructure spending is optimized. Proactively identify and address security vulnerabilities in the cloud environment Collaborate closely with engineering, product management, CISO and other teams to align on reliability goals, prioritize projects, and drive cross-functional initiatives. Communicate effectively with stakeholders to provide visibility into reliability initiatives, progress, and challenges Maintain documentation of processes, configurations, and technical guidelines. What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

Automation test engineer with experience using AWS and scripting in Python Knowledge of Boto3 framework is required Test engineer should be able to test Infrastructure provisioned using CDK (created and deleted) and also test the full pipeline; scripts to test the persona (role Experience Required: 5 - 8 Yrs Involves execution of testing, monitoring and operational activities of various complexity based on assigned portfolio ensuring adherences to established service levels and standards. Executes identified test programs for a variety of specializations to support effective testing & monitoring of controls within business groups and across the Bank. Understands the business/group strategy and develops and maintains knowledge of end to end processes. Executes testing activities and any other operational activities within required service level agreements or standards. Develops knowledge related to program and/or area of specialty. Develops and maintains effective relationships with internal & external business partners/stakeholders to execute work and fulfill service delivery expectations. Participates in planning and implementation of operational programs and executes within required service level agreements and standards. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Executes various operational activities/requirements to ensure timely, accurate, and efficient service delivery. Ensures consistent, high quality practices/work and the achievement of business results in alignment with business/group strategies and with productivity goals. Analyzes automated test results and provides initial feedback on test results. Analyzes root causes of any errors discovered to provide for effective communication of issues to appropriate parties. Develops insights and recommends continuous improvement insights based on test results. Creates and maintains adequate monitoring support documentation, such as narratives, flowcharts, process flows, testing summaries, etc. to support the results of the reviews, including the write up of findings/issues for reporting. Mandatory Competencies QE - Test Automation Preparation Beh - Communication QA/QE - QA Automation - Python Data Science and Machine Learning - Data Science and Machine Learning - Python Cloud - AWS - AWS Lambda,AWS EventBridge, AWS Fargate

For Engineering Executive What this job involves 1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software. Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders. Timely communication to stakeholders for the incidents nearing closure SLA. Prepare and share open incident status to stakeholders n monthly basis. 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool. Receiving and logging complaints containing complete details of the requests. Assign each request with appropriate service level hierarchy to determine the nature of issues, and to dispatch them to the appropriate department Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting manager in conducting analyses is also within your scope. Prepare/contribute to the monthly management report for our clients. Working side-by-side with both engineering and facilities departments in handling our operational procedures. Collaborative mind-set 3. Remote Monitoring System: Remotely monitor the mail and voice alarms for critical systems. Monitor the Iconic alarms/faults for remote locations. Escalate potential alarms/faults to the stakeholders as per the SLA. Record the alarms/faults on shift basis. Compile the alarms/faults record and share it to the stakeholders on monthly basis. 4. Work Permits: Prepare and share the weekday/weekend work report as per the SLA timelines. Record the permit status communication. Prepare and share the weekday/weekend end of work report as per the SLA timelines. Compile all weekday and weekends report on monthly basis and share it to the stakeholders. 5. Reports: Prepare duty logs and sharing it to internal team at end of shift. Prepare histogram and share it to internal team and clients on weekly basis. Prepare daily reports on Iconic alarms/faults and share it to stakeholders on daily basis. Prepare weekly incident report and share it managers on weekly basis. Prepare monthly management reports and share it to stakeholders on monthly basis. Prepare adhoc reports and share it to the stakeholder. Putting best practices in place, Teamwork should also be one of your strongest points, as youll work with a team to ensure that all performance targets set out in the KRA are being met. Sound like you To apply, you need to be: Knowledge for using technology tools in delivering day-to-day tasks. Excellent Organization, Time Management & prioritizing skills. Good communicator. Fluent spoken and written English language. Can communicate with colleagues, clients and vendors. Collaborative mind set: We believe that collaboration plays a central role in achieving success, demonstrate flexibility in working with a team, you must possess a customer centric focus and superior organizational skills to manage daily activities effectively.

Roles & responsibilities: Contribute to large projects by developing and coordinating realistic project estimates and activities including Planning, Coordination, Effort estimation, Reporting, and Execution. Collaborate with different teams to ensure project integration. Contribute to driving projects and identifying parameters for next steps and enhancements. Collaborate with multiple teams/products for data enhancement. Support special Pilot Projects related to Business and contribute to actionable recommendations. Contribute to the preparation of Executive Level Presentations. Participate in and provide analytical suggestions for increasing user base/participation for Map products. Identify opportunity areas and support Market Research initiatives. Support the Consulting Team during Monthly and Quarterly Reviews with stakeholders by providing analysis and insights. Operations: Support the team in establishing clear and effective communication. Assist the support team in driving analysis and performing pilot work/audits. Articulate ideas and viewpoints to peers and others. Contribute to identifying and initiating projects and driving the resolution of issues. Conduct analysis for processes, focusing on product features and user experience. Soft Skills: Communication (Written and Verbal): The ability to communicate clearly and effectively with various stakeholders, including technical and non-technical teams, through written documentation and verbal discussions. Collaboration and Teamwork: The capacity to work effectively within cross-functional teams, including Engineering, Product Management, QA, and Operations. Adaptability and Flexibility: The capacity to thrive in a fast-paced and constantly evolving environment. Problem Solving and Critical Thinking: The ability to analyze situations, identify root causes, and propose effective solutions. Attention to Detail: The ability to be thorough and accurate in analysis and documentation. Time Management and Organization: The ability to manage time effectively, prioritize tasks, and stay organized. Mandatory Skills: Business Analyst/ Data Analyst(Maps). Experience: 5-8 Years.