Account Manager, People and Partnership

Role Overview: As a People and Partnership Account Manager at MicroSourcing, you will play a crucial role in coordinating with the client regarding the status of the offshore team. You will be responsible for implementing and monitoring KPIs set by the client or MicroSourcing, monitoring the team's performance, conducting coaching sessions, handling complaints and queries, providing day-to-day operational support, and more. Your role will be pivotal in ensuring smooth operations and effective communication between the client and the offshore team. Key Responsibilities: - Regularly coordinate with the client regarding the status of the offshore team - Implement and monitor KPIs set by the client or MicroSourcing - Monitor the team's performance and conduct coaching sessions - Handle complaints and queries from all staff - Provide day-to-day operational support and resolve minor client and staff issues - Prepare and maintain statistical reports for management decision-making - Disseminate information to employees regarding policies and company events - Create, maintain, and administer schedules for outsourced staff in coordination with the client - Develop reports/processes to enhance the offshore project's performance planning Qualifications Required: - Bachelor's degree in a relevant field - Proven experience in account management or similar role - Strong communication and interpersonal skills - Ability to handle multiple tasks and prioritize effectively - Knowledge of KPI monitoring and reporting - Familiarity with operational planning and management About MicroSourcing: MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines, with over 9,000 professionals across 13 delivery centers. The company is committed to fostering an inclusive culture that celebrates diversity and talent, embracing individuals of all backgrounds and providing opportunities for everyone to thrive. MicroSourcing values each individual's unique authentic self and believes in celebrating the collective success and growth of its employees. (Note: Terms & conditions apply for more information visit https://www.microsourcing.com/),