Duty Manager

As the Front Office team manager, your role involves overseeing the Front Office team and taking on the responsibilities of the hotel as the Duty Manager when the Front Office Manager is absent. You will be required to monitor lobby traffic and allocate team members as necessary. Additionally, prompt and efficient handling of complaints, along with taking necessary actions, is a key aspect of this position. Key Responsibilities: - Manage the Front Office team effectively - Act as the Duty Manager in the absence of the Front Office Manager - Monitor lobby traffic and assign team members appropriately - Handle complaints promptly and efficiently, ensuring necessary actions are taken Qualifications Required: - Previous experience in a Front Office or similar role - Strong leadership and communication skills - Ability to handle complaints effectively - Flexibility to take on additional responsibilities as needed The company offers the following benefits: - Health insurance - Paid sick time - Provident Fund Please note that this is a full-time position that requires in-person work at the designated location.,