Customer Care Representative-Associate

0 - 4 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support representative at FedEx, your role will involve various tasks related to Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiries, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, Escalated Issue Resolution, and Enquiries (Ad Hoc). You will be responsible for completing defined processes and procedures within deadlines while ensuring accuracy, completeness, and compliance with internal and external standards. In case of anomalies, your judgment based on rules and procedures will be crucial, and for complex issues, you may escalate to senior team members. Key Responsibilities: - Handle customer inquiries and provide quotes promptly - Manage complaints and resolve issues effectively - Proactively prevent service disruptions - Efficiently handle escalated issues and cases - Collaborate with team members for seamless operations Qualifications Required: - Strong interpersonal skills - Excellent written and verbal communication abilities - Proficiency in team working and problem-solving - Familiarity with Microsoft Office and PC skills As for additional details about FedEx, the company was founded on a people-first philosophy, emphasizing equal opportunity and fair treatment for all employees. FedEx is committed to maintaining a diverse, equitable, and inclusive workforce that offers growth opportunities to everyone. The company has been consistently recognized as one of the top 10 Worlds Most Admired Companies by "Fortune" magazine. FedEx operates as one of the world's largest express transportation companies, serving more than 220 countries and territories globally. The success of FedEx is attributed to its dedicated team members who strive to deliver outstanding service every day. FedEx follows the People-Service-Profit (P-S-P) philosophy, which prioritizes taking care of its employees to ensure exceptional service for customers and sustainable profitability. The company values its team members, encourages innovation, and invests profits back into the business and its people. This approach has created a supportive work environment that fosters high-quality service delivery and recognizes the contributions of every team member. FedEx's culture and values have been integral to its success since its inception, setting it apart in the global marketplace and driving continued growth and competitiveness.,

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