3.0 - 7.0 years

0 Lacs

delhi

On-site

As a Customer Support representative at FedEx, you will oversee all representative activities, including coaching and monitoring with the support of the QA team. Your role will involve managing escalations, auditing process compliance, and ensuring contact quality. Additionally, you will be responsible for handling bookings, ad hoc inquiries, and tracking and monitoring solutions for prevention purposes. Relationship management, account creation, basic process onboarding, providing quotes, complaint handling, issue resolution, case management, service recovery, proactive prevention, claims handling, and escalated issue resolution are also key aspects of your responsibilities. You will support the manager by supervising the day-to-day coordination of team activities to ensure processes and procedures are completed promptly and consistently in alignment with company goals and regulatory requirements. Your skills in influencing, persuasion, written and verbal communication, teamwork, interpersonal interactions, planning, and organizing will be critical for success in this role. FedEx values a diverse, equitable, and inclusive workforce and is committed to fair treatment and growth opportunities for all employees. Regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by law, all qualified applicants will be considered for employment. FedEx, a leading express transportation company, is dedicated to delivering outstanding service and business solutions to customers in over 220 countries and territories worldwide. Our success is fueled by our exceptional team of FedEx members who strive to make every customer experience exceptional. The People-Service-Profit (P-S-P) philosophy guides every decision, policy, and activity at FedEx, emphasizing the importance of caring for our people to deliver impeccable service to customers and ensure profitability for the future. Reinvesting profits back into the business and our people is a key element of our philosophy, fostering an environment that encourages innovation and high-quality service delivery. Our culture at FedEx is a fundamental aspect of our success, reflected in our behaviors, actions, and activities worldwide. The culture and values at FedEx have been integral to our growth and differentiation in the global marketplace since our inception in the 1970s, setting us apart from competitors and driving our continued success.,

Posted 1 day ago

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