Customer Care Representative-Associate FedEx

2.0 - 6.0 years

0 Lacs

delhi

On-site

Role Overview: As a Customer Support Executive at FedEx, you will be responsible for various tasks such as Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiries, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, Escalated Issue Resolution, and Enquiries (Ad Hoc). You will be expected to complete defined processes and procedures accurately and within deadlines, ensuring compliance with internal and external standards. In case of anomalies, you will be required to use your judgment based on rules and procedures to resolve issues, and escalate to senior team members for complex problems. K...

Posted 3 days ago

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Customer Care Representative-Associate FedEx ACC

2.0 - 6.0 years

0 Lacs

delhi

On-site

In this role at FedEx, you will be responsible for various customer support activities such as Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiries, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, Escalated Issue Resolution, Enquiries (Ad Hoc), Basic Complaint Handling, and Basic Issue Resolution. You will need to complete defined processes and procedures accurately and within deadlines, ensuring compliance with relevant standards. In case of anomalies, you will use your judgment to resolve them, escalating to senior team members for complex issues. Key Responsibilities: - Customer S...

Posted 1 month ago

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Customer Care Representative-Associate FedEx AMEA

0.0 - 4.0 years

0 Lacs

maharashtra

On-site

As a Customer Support representative at FedEx, your role will involve various tasks related to Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiries, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, Escalated Issue Resolution, and Enquiries (Ad Hoc). You will be responsible for completing defined processes and procedures within deadlines while ensuring accuracy, completeness, and compliance with internal and external standards. In case of anomalies, your judgment based on rules and procedures will be crucial, and for complex issues, you may escalate to senior team members. Key Responsi...

Posted 1 month ago

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Customer Care Representative-Associate FedEx ACC

2.0 - 6.0 years

0 Lacs

delhi

On-site

As a Customer Support representative at FedEx, your primary responsibilities will include Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiry Handling, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, and Escalated Issue Resolution. You will be required to ensure the completion of defined processes and procedures accurately and within deadlines, while adhering to relevant internal and external standards. In cases of anomalies, you will be expected to exercise judgment based on rules and procedures to resolve them. For more complex issues, escalation to senior team members may be necess...

Posted 3 months ago

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Customer Care Team Leader FedEx

3.0 - 7.0 years

0 Lacs

delhi

On-site

As a Customer Support representative at FedEx, you will oversee all representative activities, including coaching and monitoring with the support of the QA team. Your role will involve managing escalations, auditing process compliance, and ensuring contact quality. Additionally, you will be responsible for handling bookings, ad hoc inquiries, and tracking and monitoring solutions for prevention purposes. Relationship management, account creation, basic process onboarding, providing quotes, complaint handling, issue resolution, case management, service recovery, proactive prevention, claims handling, and escalated issue resolution are also key aspects of your responsibilities. You will suppor...

Posted 4 months ago

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