Customer Care Representative-Associate

In this role at FedEx, you will be responsible for various customer support activities such as Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiries, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, Escalated Issue Resolution, Enquiries (Ad Hoc), Basic Complaint Handling, and Basic Issue Resolution. You will need to complete defined processes and procedures accurately and within deadlines, ensuring compliance with relevant standards. In case of anomalies, you will use your judgment to resolve them, escalating to senior team members for complex issues. Key Responsibilities: - Customer Support including Account Creation, Providing Quotes, and Complaint Handling - Hub Operations and Basic Process Onboarding - Handling Inquiries, Issue Resolution, and Claims - Pro-active Prevention and Case Management - Escalated Issue Resolution and Enquiries (Ad Hoc) Qualifications Required: - Interpersonal Skills - Written & Verbal Communication Skills - Team Working Skills - Microsoft Office & PC Skills - Problem Solving Skills As part of FedEx, you will be working with a company that values its people and is committed to maintaining a diverse and inclusive workforce. FedEx is an equal opportunity employer, providing growth opportunities for everyone regardless of age, race, color, national origin, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by applicable laws. FedEx is a globally renowned express transportation company, consistently recognized as one of the top 10 World's Most Admired Companies by "Fortune" magazine. The success of FedEx is attributed to its outstanding team members who deliver exceptional service to customers in more than 220 countries and territories worldwide. The People-Service-Profit philosophy at FedEx emphasizes taking care of employees, delivering impeccable service to customers, and reinvesting profits back into the business and people. This philosophy fosters innovation, quality service delivery, and a supportive work environment for all team members. FedEx's culture and values have been fundamental to its growth and success since its inception in the early 1970s, setting it apart in today's competitive global marketplace.,