Ramp/ Air Operations (P&P and Audits); Hub Operations; Handling; Handling (Ground Ops); Aircraft Handling; Safe Onloading & Offloading of Vehicles & ULDs; Scanning & Sorting of Packages; Supporting Administration as Required; Security Screening as Required; General Logistics; Payment Industry Services Logistics; Ancillary Services Responsible for the completion of specific operational activities at station or hub locations which may include sort activities, driving and location based tracking and reporting. Accuracy & Attention to Detail;Planning & Organizing Skills;Problem Solving Skills;Team Working Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Security Guarding; Related Administration; Security Screening as Required. Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date What will you do: Perform Security Guarding to ensure safety and security around ramp operations. Conduct related administration tasks to support ramp security and maintain accurate records. Carry out Security Screening as required to control access and ensure secure ramp activities. Monitor and manage ramp access points to prevent unauthorized entry and protect assets. Report and respond to security incidents on the ramp promptly to maintain operational safety. Collaborate with team members to enhance overall ramp security effectiveness and compliance. You will be a great fit if you: Have overall relevant experience for 4 to 5 years and 2 to 3 years as x-ray screener. X-ray screening certified Accuracy & Attention to Detail;Microsoft Office & PC Skills;Planning & Organizing Skills;Interpersonal Skills;Problem Solving Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Ramp/ Air Operations (P&P and Audits); Hub Operations; Handling; Handling (Ground Ops); Aircraft Handling; Safe Onloading & Offloading of Vehicles & ULDs; Scanning & Sorting of Packages; Supporting Administration as Required; Security Screening as Required; General Logistics; Payment Industry Services Logistics; Ancillary Services Responsible for the completion of specific operational activities at station or hub locations which may include sort activities, driving and location based tracking and reporting. Accuracy & Attention to Detail;Planning & Organizing Skills;Problem Solving Skills;Team Working Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Security Guarding; Related Administration; Security Screening as Required Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Accuracy & Attention to Detail;Microsoft Office & PC Skills;Planning & Organizing Skills;Interpersonal Skills;Problem Solving Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Clearance & Brokerage Operations; Brokerage Admin Services; Clearance Customer Service; Cage Handling To effectively manage assigned resources, departments and/or locations, ensuring that department or operational goals are achieved and processes and procedures are completed promptly and consistently. Ensures that all activities are in line with company goals and regulatory requirements. Responsibilities may be within a country, across countries or regions. Leadership Skills;Planning & Organizing Skills;Judgement & Decision Making Skills;Presentation Skills;Analytical Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Clearance & Brokerage Operations; Brokerage Admin Services; Clearance Customer Service; Cage Handling; Export Controls; Customer Services; Clearance Regulatory; Clearance Admin Inbound/ Outbound; Clearance Admin; Customer Service What will you do: Manage and oversee clearance and brokerage operations to ensure timely and accurate processing of shipments. Provide administrative support for brokerage services, including documentation and record-keeping. Deliver exceptional customer service by addressing inquiries and resolving issues related to clearance processes. Handle and manage the secure storage and movement of goods within the clearance cage. Ensure compliance with export control regulations and procedures. Assist customers with their clearance needs, providing information and support as required. Stay updated on and ensure adherence to clearance regulations and standards. Administer inbound and outbound clearance processes, ensuring accuracy and efficiency. Perform general administrative tasks related to clearance operations. Provide responsive and effective customer service, addressing any issues or concerns promptly. Responsibilities: Complete defined processes and procedures by deadlines, ensuring accuracy, completeness, and compliance with internal and external standards. Identify and resolve anomalies using judgment based on rules and procedures. Escalate complex issues to senior team members as needed. You will be a great fit if you: Have relevant experience in clearance administration for atleast 2 to 3 years with a logistics background. Accuracy & Attention to Detail Microsoft Office & PC Skills Planning & Organizing Skills Numerical Skills Written & Verbal Communication Skills Accuracy & Attention to Detail;Microsoft Office & PC Skills;Planning & Organizing Skills;Numerical Skills;Written & Verbal Communication Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Job Grade: S1 Specialty Sales; Field Sales; Field/ Territory Sales; Supply Chain; Domestic/ Local Coverage for EG/ ER; Sales Calls; Customer Acquisition & Retention; Pre-Sales; Customer Proposal Creation; Pricing Proposal; Account Activation; Post-Sales; Competition Monitoring Job Grade: S1 Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise. Presentation Skills;Influencing & Persuasion Skills;Negotiation Skills;Written & Verbal Communication Skills;Networking Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Who we are At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx, and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experience as we connect the world to what's next. This isn't a place to get just a job. Here, you get a career for life. It is a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet. Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence. Our Values We take pride in being a people-first company, where our employees feel safe, valued, and respected. Our culture values empower us to deliver great results. With one FedEx, we take pride in our culture values to: Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next Awards FedEx has consistently ranked among the top 20 in the Worlds Most Admired Companies report, published in FORTUNE magazine, since 2001 Ethisphere named FedEx as one of Worlds Most Ethical Companies in 2023 What will you do? Legal Counsel will involve providing general and special legal advice to business. Develop and maintain expert knowledge in relevant Company principles, processes, tools, and best practices; current and forthcoming external requirements (can include International, Regional or Local regulations) and current/emerging market trends and practices within area of expertise. Provide expert advice proactively and on request, which may include advising on appropriate solutions for complex or unique issues. Ensure on-going compliance with defined company processes and procedures, relevant legislation and external regulations and predefined agreements. Build and develop effective engagement and relationships with key stakeholders to influence optimal business decisions. Complete tasks independently Share knowledge with peers and management. Support/ coordinate with peers within the department or deliver training to internal customers Initiate and lead projects, including cross functional projects. Support management with analysis, interpretation, and application of complex information, contributing to the achievement of divisional and corporate goals. You will be a great fit if you have: Qualification : Specific business accreditation with minimum Bachelor of Law qualification Experience : 3-5 years law firm or in-house legal experience. Digital experience, IT,AI. Relevant Technical skill : Accuracy and attention to detail, influencing & persuasion skills, analytical skills and problem-solving skills, written and verbal communication skills What can you expect? To work with a global organization that pioneered express logistics and transportation To work with dynamic legal professionals as part of FedEx India Legal team Work on activities with higher impact and/or complexity Have a broader geographical scope from regional to divisional and corporate level To be a part of and participate in creating whats next for the express and logistics industry. Have more regular contact and engagement with senior or executive management Our Commitment to Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. Interested in joining Team FedEx? Everyone at FedEx has a part to play. Its about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether youre a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way. If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.

Clearance & Brokerage Operations; Brokerage Admin Services; Clearance Customer Service; Cage Handling; Export Controls; Customer Services; Clearance Regulatory; Clearance Admin Inbound/ Outbound; Clearance Admin; Customer Service Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Accuracy & Attention to Detail;Microsoft Office & PC Skills;Planning & Organizing Skills;Numerical Skills;Written & Verbal Communication Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Role & responsibilities Required Experience 1-5 years collections & disputes, Billing, Invoicing, cash applications contact with global customers, customer service skills, root causes analysis. Skills required - Accuracy & Attention to Detail; Microsoft Office & PC Skills; Numerical Skills; Team Working Skills; Written & Verbal Communication Skills, Negotiation Skills, Problem Solving Skills Languages requirement - English is mandatory Add value experience working with third party auditors / customer portals, Bespoke activities, working experience with SAP/Oracle/Salesforce apps Experience in OTC/STC process

Role & responsibilities What you will do: The Customer Care Representative will be responsible for: Providing customer support to international customers over calls/chat/email Resolving customer issues Adhere to basic customer onboarding process Handling customers claims Running customized reports Cross-functional collaboration with internal customers as and when needed Preferred candidate profile Have exceptionally effective communication skills (both verbal & written) Empathetic, patient & has a solution-oriented thinking skills. Adaptable, agile & have accuracy in customer data handling. Education criteria: Bachelor's degree or equivalent Minimum Experience: Minimum six months to five (0.6-5) years professional experience in customer service/Sales/Support/Communication intensive roles with international experience Flexible working in rotational shifts Willing to work for Delhi/Gurgaon location. Assess for resilience, tone of voice and problem-solving attitude. Candidates in or around Gurgaon (preferred) What you can expect Attractive compensation packages Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects. Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be. Health & wellness, employee aid, and rewards and recognition programs, special employee discounts on shipping, travel, and more

Role & responsibilities : Data Analysis & Insights Analyze and transform large datasets to identify actionable insights into customer experience touchpoints. Use statistical techniques and tools to improve success metrics and answer business questions. Reporting & Visualization Create dashboards, reports, and visualizations to communicate analytical findings effectively. Present insights to senior leaders using data storytelling and actionable recommendations. Consultation & Collaboration. Preferred candidate profile 4-6 years of experience in analytics, statistics, or informatics. Technical Skills • Proficiency in SQL, Python, and data visualization tools (e.g., Power BI). Experience with Databricks and handling large datasets. Bonus: Familiarity with Azure Analysis Services, NLP, or machine learning techniques. Behavioral Skills Strong analytical mindset with excellent problem-solving and storytelling abilities.

What your main responsibilities are : Lead and implement advanced analytical processes through data/text mining, model development, and prediction to enable informed business decisions. Apply sound analytical expertise to examine structured and unstructured data from multiple disparate sources to provide insights and recommend high-quality solutions to leadership across levels. Plan initiatives from concept to execution with minimal supervision and communicate results to a broad range of audiences. Develops a superior understanding of Customer Experience touchpoints through internal and external sources to creatively solve business problems and lead the team from concept to execution of projects. Typically uses data, statistical and quantitative analysis, modeling, and fact-based management to drive decision making. Provides regular expert consultative advice to senior leadership. Effectively shares best practices and fosters knowledge sharing across teams. Provides cross-team and cross-org consultation and supports communities of practice excellence. What you’ll be working on : Leadership: Lead cross functional projects and programs formally preparing and presenting to management. Routinely work on multiple highly complex assignments concurrently. Provides consultation to Sr. Leadership on a regular basis. Curiosity and inquisitiveness - should be able to reason well and raise pertinent questions. Exploration/Opportunity Identification: Identifies available data, including internal and external data sources, works with internal and external subject matter experts to select the relevant sources of information. Explores data sets from a variety of different sources to gather, synthesize and analyze relevant data. Explores data to refine hypotheses, discover new relationships, insights and analytic paths from the data. Identifies latest technological advances that accelerate the data analytics of the enterprise. Statistical Analysis & Evaluation: Provides analytics expertise to solve in depth and technical problems. Develops design approaches to validate finding(s) or test hypotheses. Identifies/creates the appropriate algorithms to discover patterns, trends and clusters in related or unrelated variables. Gathers relevant information, identifies relationships, deduces from cause to effect, and draws logical conclusions to drive business decisions. Works in iterative processes with the customer/business partner and validates findings. Presentation/Strategic Recommendations: Presenting senior executives with strong storytelling capability to drive insights out of data. Helps the business understand the data behind their results to gain stakeholder buy-in. Provides thought leadership and dependable execution on diverse projects. Leads discovery process with stakeholders to identify business requirements and expected outcome, Presents/frames business scenarios in ways that are meaningful and depicts their findings in easy-to understand terms. What we are looking for : • Relevant experience in analytics/consulting/informatics and statistics • Key Skills - Data and Business Analytics, Advanced Statistics and Predictive Modelling, Stakeholder Management, Project Management • Experience in pricing and revenue management – yield management, customer segmentation analytics, revenue impact analytics, etc. is a plus • Exposure to predictive analytics, ML/ AI techniques is an added advantage • Education – MBA/Masters in Information Systems, Computer Science, or a quantitative discipline such as mathematics, engineering, operations research, economics & statistics from tier 1/2 institutes • Tools - Oracle, SQL Server, Teradata, SAS, Python, Tableau/Power BI/Spotfire • Good to have – cloud computing, big data, Azure Show more Show less

What you will do Ensure that process documentation remains current and high quality (continuous improvement) Lead the update of process documentation Some of the steps involved in coordinating the creation of process documents is: Create a project plan and timeline, Collaborate with various finance stakeholders to walk through processes Lead meetings with stakeholders in Finance to gain required information Document the process as a process flow, desktop procedure document Design changes to the process Perform self-review of resulting document Explain document to applicable parties to obtain alignment and approval. For continuous improvement of process documents: Investigate and identify if a change in the process documentation is needed Lead meetings to keep Snr Management informed and updated on roadblocks, progress and support required. You will be a great fit if you 4-6 years experience Proficient in English and good presentation skills Bachelors/ Masters in accounting Work experience in Finance domain Experience in process and procedures design/development Proficiency in Microsoft Office Tools especially Visio & PowerPoint Knowledge and experience in process automation, dashboard creations, Power BI, Power automate Detail-oriented, curious / asks questions, able to work independently, collaboration, project management and good interpersonal skills Able to work and progress independently and manage multiple priorities, time management skills Cross-regional project management experience will be a plus What you can expect A supportive and inclusive work environment. Exposure to real-world projects Our Commitment to Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. Interested to join Team FedEx? Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way. If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.

Role & responsibilities You will be a member of the Customer Experience Team, supporting the organization and our customers in all the matters related to the services provided by FedEx. Providing day-to-day supervisory and/or coordination support to a team of representatives & Senior Representatives. Responsible for day-to-day completion of team tasks as well as delegated first level employee-related activities, as defined by local policies. This may include day-to-day performance monitoring/management and development discussions, employee related administration, supporting initial/informal disciplinary action activities. Ensuring that team meets the performance goals. Managing customer escalations and ensuring customer service performance is enhanced by addressing customers pain areas It involves performance or development coaching. Preferred candidate profile Have exceptionally effective communication skills (both verbal & written) Focus on Client servicing Good Knowledge of Logistics Industry (not mandatory) Ability to communicate effectively across different levels Strong system skills on Microsoft Excel, Word, Access. (SQL will be an advantage) Detail oriented with an analytical bent of mind and logical thinking Abilityto identify and mitigate risks A sense of urgency and ability to execute A proactive approach, taking initiatives to resolve problems and willingness to learn Quick learner and excellent time management and, problem-solving skills

Company Description FedEx is a global leader in shipping, transportation, e-commerce, and digital supply chain services. With a workforce of over 575,000 team members, FedEx has consistently ranked among the world’s most admired and trusted employers. The company focuses on innovating to enhance supply chains, simplify logistics, improve tracking and visibility, and provide a better customer experience. Role Description This is a full-time on-site role as a Customer Care Representative located in Delhi NCR. The Customer Care Representative will be responsible for addressing customer inquiries, resolving issues, providing support, and ensuring customer satisfaction on a day-to-day basis. Job Location & Working Conditions Willingness to work from Delhi/NCR location Flexible to work in rotational shifts, including night shifts Experience 1-5 years of prior experience in customer service, support, sales, or other communication-intensive roles is strongly preferred Educational Qualification Minimum qualification: Graduate Exceptional communicators with diverse academic backgrounds may also be considered Skills & Abilities Exceptional communication mastery – both verbal and written Solution-oriented thinking with strong attention to detail Adaptable and agile in a fast-moving environment Show more Show less

Experience: 15+ years, hands on experience in enterprise application design & architecture Tech Landscape: Java, Angular, Cloud (AWS/Azure), Microservices, Oracle Database , APIs, DevOps, Integration Patterns, Data Architecture 1. Lead and define solution architecture strategies, encompassing technology and architecture for seamless integration of application solutions across various teams and domains. 2. Establish and maintain the architectural runway at a solution level, ensuring a robust technical foundation for the rapid and reliable creation of new functionalities and features across teams and ARTs. 3. Collaborate with other architects to validate the feasibility and sustainability of solution architectures and application portfolio lifecycle planning, ensuring alignment with FedEx best practices and design standards. 4. Oversee the management of non-functional requirements and compliance to ensure that solution architectures meet essential quality attributes such as performance, scalability, security, and maintainability, meeting stakeholder acceptance criteria. 5. Collaborate with other architects to define the appropriate delivery approach for solution services, encompassing processes, methodologies, tooling, and partnerships for agreement on service design and delivery. 6. Identify and manage technical risks and continuous improvement opportunities for solution architectures, leveraging expert business knowledge to mitigate risks and capitalize on opportunities. 7. Continuously monitor and evaluate new or emerging technologies utilized by internal teams, ensuring alignment with FedEx technological standards and potential integration into solution architectures. 8. Provide guidance and mentorship to other IT architects to develop their skills and expertise in solution architecture leadership and execution.

Role & responsibilities 1. Lead and mentor development teams in the design, development, and deployment solutions (e.g., Java-based microservices) 2. Collaborate with cross-functional teams to gather and understand requirements for system enhancements or new features. 3. Architect, write, and implement scalable, resilient, and high-performing microservices solutions. 4. Ensure quality, performance, and security of code and developed solutions. 5. Identify and troubleshoot system deficiencies and implement effective solutions. 6. Perform testing on the solutions. 7. Stay updated with industry trends and best practices in microservices architecture and Java development. 8. Manage and triage competing priorities appropriately and provide effective status updates (incl. issue escalations) to the executive leadership team. 9. Act as owner of software demo content and acceptances. 10. Facilitate communication and problem-solving in large cross-group development efforts across multiple development teams and business owners. 11. Articulate needs clearly to onsite and offshore vendor teams. 12. Improve business functions (e.g., Operations) through hardening of applications in terms of reliability and scalability.

Role & responsibilities Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments. • Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations. • Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly. • Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service. • Implement and maintain quality management practices to uphold service standards and customer satisfaction. • Monitor and control network operations to optimize efficiency and minimize disruptions in service. • Support the customer service and support group in resolving customer queries and enhancing client relationships. • Manage contract sourcing and negotiations to secure reliable service providers and vendors. • Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks. Preferred candidate profile Skills: Time Management Problem Solving Planning & Organizing Accuracy & Attention to Detail Advanced MS office skills (Excel, Word, PowerPoint) Competencies: Accountability and Adaptability Business and Customer Focused Communication and Collaboration Innovation and Critical Thinking Leadership and Influence Confidentiality and Integrity

Who we are At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx, and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experience as we connect the world to what's next. This isn't a place to get just a job. Here, you get a career for life. It is a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet. Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence. Our Values We take pride in being a people-first company, where our employees feel safe, valued, and respected. Our culture values empower us to deliver great results. With one FedEx, we take pride in our culture values to: Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next Awards FedEx has consistently ranked among the top 20 in the Worlds Most Admired Companies report, published in FORTUNE magazine, since 2001 Ethisphere named FedEx as one of Worlds Most Ethical Companies in 2023 Profile Summary Responsible for offering day-to-day coordination and administrative support to operational and clerical team members or contractors, ensuring seamless workflow and task completion. Additionally, accountable for overseeing team tasks, providing constructive feedback, and offering on-the-job coaching to enhance team performance and efficiency. Key Responsibilities Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments. • Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations. • Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly. • Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service. • Implement and maintain quality management practices to uphold service standards and customer satisfaction. • Monitor and control network operations to optimize efficiency and minimize disruptions in service. • Support the customer service and support group in resolving customer queries and enhancing client relationships. • Manage contract sourcing and negotiations to secure reliable service providers and vendors. • Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks. Qualifications & Experience: Minimum Graduate Industry experience required Skills: Time Management Problem Solving Planning & Organizing Accuracy & Attention to Detail Advanced MS office skills (Excel, Word, PowerPoint) Competencies: Accountability and Adaptability Business and Customer Focused Communication and Collaboration Innovation and Critical Thinking Leadership and Influence Confidentiality and Integrity Our Commitment to Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. Interested in joining Team FedEx? Everyone at FedEx has a part to play. Its about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way. If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.