3.0 - 7.0 years

0 Lacs

delhi

On-site

As a Customer Support representative at FedEx, you will oversee all representative activities, including coaching and monitoring with the support of the QA team. Your role will involve managing escalations, auditing process compliance, and ensuring contact quality. Additionally, you will be responsible for handling bookings, ad hoc inquiries, and tracking and monitoring solutions for prevention purposes. Relationship management, account creation, basic process onboarding, providing quotes, complaint handling, issue resolution, case management, service recovery, proactive prevention, claims handling, and escalated issue resolution are also key aspects of your responsibilities. You will support the manager by supervising the day-to-day coordination of team activities to ensure processes and procedures are completed promptly and consistently in alignment with company goals and regulatory requirements. Your skills in influencing, persuasion, written and verbal communication, teamwork, interpersonal interactions, planning, and organizing will be critical for success in this role. FedEx values a diverse, equitable, and inclusive workforce and is committed to fair treatment and growth opportunities for all employees. Regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by law, all qualified applicants will be considered for employment. FedEx, a leading express transportation company, is dedicated to delivering outstanding service and business solutions to customers in over 220 countries and territories worldwide. Our success is fueled by our exceptional team of FedEx members who strive to make every customer experience exceptional. The People-Service-Profit (P-S-P) philosophy guides every decision, policy, and activity at FedEx, emphasizing the importance of caring for our people to deliver impeccable service to customers and ensure profitability for the future. Reinvesting profits back into the business and our people is a key element of our philosophy, fostering an environment that encourages innovation and high-quality service delivery. Our culture at FedEx is a fundamental aspect of our success, reflected in our behaviors, actions, and activities worldwide. The culture and values at FedEx have been integral to our growth and differentiation in the global marketplace since our inception in the 1970s, setting us apart from competitors and driving our continued success.,

Posted 22 hours ago

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Support Engineer (IT) Justohire

4.0 - 6.0 years

3 - 4 Lacs

Bengaluru

Work from Office

Position : Support Engineer(IT) Exp : 4-5yrs Salary: 32K to 40K Location: Koramangala, Bangalore Shift: Willing to work in Rotational shift Interview Mode: F2F only Working Days : 5 days Education : Any Graduate Immediate Joiner only

Posted 3 weeks ago

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Executive - Accounts, Finance & Tax SAS Partners

4.0 - 6.0 years

3 - 4 Lacs

Chennai

Work from Office

Role & responsibilities : 1. Assisting accounting services of client organizations (chart of account creation, sales, purchases, expense booking, e-invoicing/e-way bill generation, inventory management, BRS, etc.) 2. Support timely deliverables to clients (MIS & other reports) and completion of all statutory compliance (TDS, TCS, GST, Advance Tax, etc. for various client organizations) 3. Support in obtaining new registrations (GST, IEC, MSME, etc.) and updations of change of directors/address on various statutory portals 4. Support interaction with client organizations to effectively manage services. 5. Maintain cordial relationship with colleagues, work in a team, deliver good quality work and follow set processes. Preferred candidate profile 1. Good communication skills [English - Written & Spoken compulsory] 2. Good knowledge in accounting and tax compliance 3. Working Knowledge in various software is desirable (Tally, Zoho, etc.) Qualification and Work Experience: B.Com or Graduate with 2 years + experience in audit or consultancy firms

Posted 1 month ago

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Google Workspace administrator Movate Technologies

1.0 - 4.0 years

3 - 7 Lacs

Chennai

Work from Office

Role & responsibilities A Google Workspace administrator is responsible for the day-to-day management and configuration of the Workspace environment, ensuring smooth collaboration and security for users. This role involves tasks like managing user accounts, configuring core services (Gmail, Drive, etc.), and setting up security policies. Additionally, they may handle troubleshooting, user training, and exploring new features to enhance the Workspace experience. Here's a more detailed breakdown of common responsibilities: User Management: Account Creation and Deletion: Creating new user accounts, managing usernames and passwords, and deleting accounts when necessary. Group Management: Creating, managing, and deleting groups to streamline communication and collaboration. Access Control: Setting up and managing sharing permissions, ensuring appropriate access to files and other resources. Identity Management: Integrating with identity providers to streamline user authentication. Workspace Configuration: Core Services Configuration: Configuring Gmail, Drive, Calendar, Meet, and other core services. Security and Compliance: Implementing and enforcing security policies, ensuring data protection, and complying with relevant regulations. Organizational Unit Management: Setting up organizational units to reflect the company's structure and facilitate delegation of administrative tasks. Customization and Optimization: Exploring and implementing new features, customizing the Workspace environment to meet specific business needs, and optimizing performance. Troubleshooting and Support: Issue Resolution: Identifying and resolving technical issues related to Google Workspace, providing support to end-users. Training and Documentation: Developing and providing training materials, ensuring users can effectively utilize the Workspace tools. Incident Response: Developing and implementing incident response plans to address security breaches or other critical issues. Other Potential Responsibilities: Integration with Other Systems: Integrating Google Workspace with other business applications and systems. Collaboration with Other Teams: Collaborating with other IT departments and stakeholders to ensure effective Workspace implementation. Staying Current with New Features: Keeping up-to-date with new features and best practices related to Google Workspace

Posted 2 months ago

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