443 Case Management Jobs

Handles first level calls/cases from Enterprise customers. Case ownership, documentation and management Customer Management, Setting right expectation, Situation handling. Driving case progression as per the SLA Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates Backlog Management and meet the expectation set with customers. Work on pending cases(backlogs) and drive towards closure Periodic follow up as per SLA defined by the client. Process, Queue Adherence and SLA awareness Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.) Knowledge Base Article Creation when there is an opportunity for it. To contribute knowledge base and the knowledge sharing forum Improving customer experience and Building relationship Completing PCNSE certification within 120 days of go-live

Role Overview: Zealie, a fast-growing Medical Billing Services company specializing in the Behavioral Healthcare industry, is seeking a Utilization Review (UR) Representative to play a crucial role in managing and coordinating authorization processes while ensuring compliance with insurance and regulatory requirements. The successful candidate will work closely with clinical teams and insurance providers to advocate for optimal patient care through advanced responsibilities and adherence to strict compliance standards and HIPAA regulations. Key Responsibilities: - Lead and Oversee Authorization Processes: Direct and manage authorization processes for assigned facilities, ensuring timely acquisition of all authorizations while following the organization's UR protocols. - Advanced Case Management: Handle complex cases requiring expertise in medical necessity and insurance protocols, including managing appeals and retro authorization processes. - Collaboration with Clinical Teams: Coordinate the level of care for patients with facility treatment teams to ensure appropriate services are authorized and documented. - Peer Review Facilitation: Coordinate and conduct peer reviews as needed, providing critical analysis to determine medical necessity. - Documentation and Compliance: Maintain comprehensive documentation of all authorization-related activities, ensuring compliance with regulatory requirements. - Patient Advocacy: Advocate for patients to ensure necessary services are covered by insurance, utilizing advanced knowledge of medical necessity criteria and insurance policies. - Discharge Coordination: Provide discharge referrals and necessary information to facilities and insurance providers for a smooth patient transition. - Utilize Advanced Technology Tools: Efficiently use industry-specific software and tools and train others as necessary. - Process Improvement: Identify areas for process enhancement within the UR function and implement changes to improve efficiency. Qualifications: Experience: - 6-10 years of Utilization Review experience, with expertise in handling complex cases. - At least 4 years of Substance Abuse/Mental Health Treatment experience, with knowledge of ASAM criteria and medical necessity standards. - Extensive experience in managing clinical appeals and navigating private insurance requirements. Education: - Bachelor's degree or higher in Psychology, Behavioral Health, or related field. - Preferred: Licensed Mental Health Clinician or Certified Addiction Counselor/Professional. Skills: - Proficiency in electronic medical record systems and UR software. - Strong leadership and mentorship abilities. - Excellent communication skills. - Exceptional organizational skills. - In-depth knowledge of psychiatric and behavioral healthcare settings. - Experience managing high caseloads and authorizations. - Understanding of behavioral health billing operations. Additional Company Details: The UR Representative role at Zealie is crucial for ensuring patients receive necessary care while navigating insurance authorization processes. This position requires expertise and a commitment to patient well-being within compliance and regulatory standards. Apply today if this opportunity aligns with your skill set and experience! Job Type: Full-time Expected Hours: 40 per week Benefits: - Health insurance - Paid sick time - Paid time off - Provident Fund - Work from home Education: Bachelor's (Preferred),

Role & Responsibility : i) To work as an AVPDirector Regional Manager Country Head GM Manager -Medical Business Operation Business Operation -India Global to be based in our new coming up Global Delhi HQ, India. The Job compensation Package depending upon your domain expertise, business execution expertisecapability as an entrepreneur mindset, single-handed multi hat role and as a Team Leader to work under limited resources, and what you bring on the table with meeting deadlines, business target, and commitment. ii) Mandatory to be an entrepreneur & should have managed Business Operation from scratch to MM$ and has worked/working in Patient care medical case management or medical business operation in a Hospital HealthTech Healthcare organization of repute in an early-stage/ Growth stage Digital Health Health IT Health Startup Indian big company fast-growing MNC in HealthTech Healthcare. 3) Qualification : Atleast B.Sc M.ScB.Pharma B.Tech from reputed Institutes with Science,BioScience and Tech Background. OR MBBS BDS BAMS/BHMS. Preferably with MBA but not Mandatory. 4) Experience : At least 2-20 Years of hardcore working experience in Business Operation Management in Patient Practice or Medical business Operations in Hospital an early stage/Growth Stage Health Startup in Business Model of SaaS Cloud Platform subscription Model of B2B, B2B2C, and OR B2C in Digital Health OR Business Model of subscription Model of B2B, B2B2C and OR B2C in HealthTech Healthcare company. Mandatory Key Skills Patient care,medical case management,medical business operation,B2B,B2C,Business Operations*

Job Description Job Purpose ICE Mortgage is the leading cloud-based platform provider for the mortgage finance industry. ICE Mortgage technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency. Visit EllieMae.com to learn more. We are seeking a strong QA Engineer with a solid background in Software Quality and Testing. As a member of the Quality Engineering team, you will be working with a fast-paced development team while collaborating with other developers, other QA Engineers, Product, UX, Management and customer support teams. You will have the opportunity to contribute and enhance our existing test framework and improve the overall Quality of our products. While working on these products you will be responsible for full life-cycle management, including requirements analysis, testing, documentation, deployment and owning Quality. Responsibilities Test web applications, APIs, client applications Write and execute test plans, design and develop test tools, debug and report code bugs and push quality upstream. Implement and maintain test automation and frameworks, performance testing tools, and other quality inspection tools Execute manual tests and then automate Debug and troubleshoot complex issues Analyze test automation results. Assist in maintaining test environment Knowledge and Experience 8+ years experience Open and willing to join an agile, fast paced work environment Excellent written and oral communication skills with ability to explain, present, and showcase concepts and concerns to technical and non-technical audiences. Must be familiar with entire Software Development Life Cycle process Knowledge of programming language such as Java, Python or C#. Experience with automated testing tools and technologies: Selenium, Jenkins, Test Runners Experience with test automation of APIs Exposure to various web technologies such as HTML, CSS, XPATH, JavaScript Exposure to various versioning systems (Git, TFS, Subversion) Exposure to test case management tools Strong analytical and problem-solving skills Self-motivated, able to learn and research issues independently Knowledge of modern best practices for professional software development including coding standards, code reviews, source control management, build processes, testing, and operations Bachelors degree in computer science or relevant Engineering degree.

Role Overview: As an inventive transformation consultant at Capgemini Invent, you will collaborate closely with clients to deliver cutting-edge solutions tailored to their challenges. Your role will involve working with HR stakeholders to understand business requirements and processes related to HR service delivery. You will conduct workshops, interviews, and requirement-gathering sessions to elicit and document functional requirements. Additionally, you will analyze HR processes and systems to identify opportunities for improvement and automation within the ServiceNow HRSD platform. Configuring HRSD modules such as Case Management, Employee Service Center, Knowledge Management, and Service Catalog to meet business needs will also be a key responsibility. Key Responsibilities: - Collaborate with HR stakeholders to understand business requirements and processes related to HR service delivery. - Conduct workshops, interviews, and requirement-gathering sessions to elicit and document functional requirements. - Analyze HR processes and systems to identify opportunities for improvement and automation within the ServiceNow HRSD platform. - Configure HRSD modules such as Case Management, Employee Service Center, Knowledge Management, and Service Catalog to meet business needs. Qualifications Required: - Proven experience as a functional consultant or business analyst working on HR service delivery projects, preferably with ServiceNow HRSD. - Strong understanding of HR processes, practices, and regulations. - Experience configuring and customizing HRSD modules and functionalities on the ServiceNow platform. - Familiarity with HRSD best practices, industry standards, and compliance requirements. Additional Company Details: Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. With a team of over 340,000 members in more than 50 countries, Capgemini leverages strengths from strategy and design to engineering, with market-leading capabilities in AI, generative AI, cloud, and data. Trusted by clients for over 55 years, Capgemini delivers end-to-end services and solutions to address the entire breadth of their business needs while creating tangible impact for enterprises and society.,

As a potential candidate for the role at Chambers of Law, located in Somajiguda, Hyderabad, you will be responsible for the following tasks: - Utilize your good knowledge and expertise in law along with basic business acumen to effectively handle client contracts and requirements. - Draft various legal documents such as suits, petitions, applications, and counters with precision and attention to detail. - Manage cases efficiently and demonstrate strong case handling skills to ensure the smooth progression of legal matters. - Represent the organization before various courts, tribunals, and forums with confidence and professionalism. - Conduct in-depth legal research and provide valuable assistance as required. Qualifications Required: - LLB qualification is mandatory, LLM is optional. - Candidates with prior work experience will be given preference. - Must have the willingness to travel within India if required. Please note that the company is looking to hire freshers as well as candidates with 0 to 3 years of PQE in Contracts and Litigation for this full-time, permanent position. If you believe you possess the necessary qualifications and skills for this role, we encourage you to apply.,

Job Description: Authorized Representative in Court for Indiabulls ARC Cases About Us: We are seeking an experienced Authorized Representative to handle Indiabulls ARC cases in various courts in Kolkata. As an Authorized Representative, you will play a crucial role in representing clients in court proceedings, drafting legal documents, and providing expert advice on IBC laws and procedures Key Responsibilities: specialize in handling 138 cases Court Representation- Represent clients in court proceedings related to ARC cases, ensuring effective advocacy and case management. Drafting and Filing-Draft and file petitions, applications, and other legal documents related to ARC cases. Legal Research- Conduct thorough research and analysis on complex legal issues related to IBC laws and procedures. Client Advice- Provide expert advice to clients on legal matters related to ARC cases. Case Management- Ensure timely and efficient management of cases, including tracking court dates and deadlines. Eligibility Criteria: LLB Degree- A law degree from a recognized institution, with a strong understanding of IBC laws and procedures. Experience- Minimum 2-3 years of experience in handling IBC cases or related legal matters. Court Experience- Experience in representing clients in courts, tribunals, or other legal forums. Language Skills- Proficiency in English, Hindi, and Bengali languages. Preferred Qualifications: Experience in Handling ARC Cases- Experience in handling cases related to asset reconstruction companies. Familiarity with Kolkata Courts- Familiarity with court procedures and rules in Kolkata. Strong Research Skills-Strong research and analytical skills, with the ability to analyze complex legal issues. Salary and Benefits: Competitive Salary-A competitive salary depending on experience and qualifications. Professional Growth- Opportunities for professional growth and development in a dynamic and supportive work environment.

Role & Responsibility : i) To work as an AVPDirector Regional Manager Country Head GM Manager -Medical Business Operation Business Operation -India Global to be based in our new coming up Global Delhi HQ, India. The Job compensation Package depending upon your domain expertise, business execution expertisecapability as an entrepreneur mindset, single-handed multi hat role and as a Team Leader to work under limited resources, and what you bring on the table with meeting deadlines, business target, and commitment. ii) Mandatory to be an entrepreneur & should have managed Business Operation from scratch to MM$ and has worked/working in Patient care medical case management or medical business operation in a Hospital HealthTech Healthcare organization of repute in an early-stage/ Growth stage Digital Health Health IT Health Startup Indian big company fast-growing MNC in HealthTech Healthcare. 3) Qualification : Atleast B.Sc M.ScB.Pharma B.Tech from reputed Institutes with Science,BioScience and Tech Background. OR MBBS BDS BAMS/BHMS. Preferably with MBA but not Mandatory. 4) Experience : At least 2-20 Years of hardcore working experience in Business Operation Management in Patient Practice or Medical business Operations in Hospital an early stage/Growth Stage Health Startup in Business Model of SaaS Cloud Platform subscription Model of B2B, B2B2C, and OR B2C in Digital Health OR Business Model of subscription Model of B2B, B2B2C and OR B2C in HealthTech Healthcare company. KeywordsPatient care,medical case management,medical business operation,B2B,B2C,Business Operations*Mandatory Key SkillsPatient care,medical case management,medical business operation,B2B,B2C,Business Operations*

Role Purpose The purpose of the role is AppianDeveloper Key Result Area: 1. Expertise in implementing BPM solutions for case Management and process simplification using BPM for financial domain. 2. Good knowledge of the product including BPM Fundamentals, Architecture Components, Technical Features such as Designer Features, Configurations in Appian etc. 3. Should have good experience in design and development in Appian BPM including components such as Tempo, Mobility Features, Forums, SAIL, Plugin development, Smart Services, Reports, Deployment etc. 4. Expertise in business Integration deployment and human task management using Appian 7.X versions. 5. Expertise in building rules engine to support processes. 6. Experience in designing the integrations based on SOA, which allows different applications to exchange data with one another. 7. Exceptional Communication skills. 8. Good experience in BPEL (Business Process Execution language) to create process and flows. 9. Good experience with developing Business Orchestration base interacting with Web services using Appian. 10. Development experience of Micro flows, Long Running BPEL Services and Human Task/Workflow Development 11. Strong knowledge in Object Oriented concepts 12. Added advantage to have experience on Web APIs, Sites, Process Model as a Service, Admin Console, Document Management, and Integration Smart Services. 13. Appian Analyst Certification on recent Appian versions is must. Senior developer is good to have. 14. Knowledge of webservices and integration would be preferred. 15. Prior work experience in development of SOAP and Restful webservices and integration would be preferred.

Role Overview: As a Junior Lawyer in our company located in New Delhi, you will be responsible for assisting in legal research, drafting legal documents, and conducting legal analysis. Your role will also involve case management, client consultations, and providing support to senior lawyers during court proceedings. Your attention to detail, strong analytical skills, and ability to collaborate within a team will be crucial for success in this position. Key Responsibilities: - Conduct legal research and analysis - Draft legal documents - Manage cases efficiently - Consult with clients and communicate effectively - Support senior lawyers during court proceedings Qualifications Required: - Proficiency in legal research and analysis - Experience in drafting legal documents and managing cases - Strong client consultation and communication skills - Ability to assist senior lawyers in court proceedings - Attention to detail and analytical skills - Capability to work effectively within a team - Bachelor's degree in Law (LLB) - 2-3 years of experience in a legal role,

Job Description: As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: - Customer Interaction: - Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. - Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. - Effective Communication: Clearly explain technical concepts to non-technical users. - Product Knowledge: - Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. - Updates and Patches: Stay informed about product updates, patches, and known issues. - Self-Service Guidance: Guide customers on using self-help resources and online documentation. - Issue Resolution: - Tiered Support: Escalate complex issues to higher tiers when necessary. - Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. - Case Management: Document interactions, solutions, and follow-up actions in the support system. - Customer Satisfaction: - First-Contact Resolution: Strive for first-contact resolution whenever possible. - Professionalism: Maintain a positive and professional demeanor even during challenging interactions. - Customer Feedback: Collect feedback and identify areas for improvement. - Collaboration: - Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. - Knowledge Sharing: Contribute to internal knowledge bases and share best practices. - Quality Assurance: - Adherence to Policies: Follow Microsoft's support policies and guidelines. - Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: - Assisting with delivering the appropriate post-install technical support. - Troubleshooting with post-install Software Issues (Windows, Office, etc., etc.) cross-platform. - Assisting with Device Network & Connectivity Issues (Internet, Browsing, etc.) cross-platform. - Addressing "How To" Questions.,

Job Purpose "This position is open with Bajaj finance limited" Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities 1. Portfolio Management Analyses trend of incremental portfolios Chalks out loss projection based on the portfolio 2. Case Management Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.) Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained 3. Planning, Budgeting, Monitoring Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis--vis milestone and monthly projections and plans; Initiates pending closures in CRM Reviews and validates Cost Tracker for agency payments, PP / magic wand data Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / telecalling / field support; 4. Agency and Dealer Management Analyses last month performance per agency; Discusses with Area/Cluster Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them| Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition 5. Team management: Takes care of allocations of his / her region and critical locations Identifies capacity of the locations Tracks vendor availability in locations 6. Performance Tracking Tracks location wise performance of ACM/CM and ROs based on critical parameters Tracks last 3 months PP% for each team Drives critical parameters most relevant with portfolio losses Key Decisions / Dimensions Management of high value cases Agency assessment and influencing for support in achieving targets Performance tracking and development plans (PIP etc) Hiring of ROs and shortlisting candidates for ACM roles Planning for agency related changes, Budgeting and Monitoring performance accordingly Proposing changes to the Regional structure and making investments on people development Major Challenges Portfolio Management closing cases at Bucket 1 and Above Managing difficult locations with scarcity of relevant talent Need to negotiate for settlement to achieve collection target Required Qualifications and Experience a)Qualifications Graduate in any discipline b)Work Experience Post qualification - 6 to 12 years Vendor management complete cycle Team management

Job Purpose "This position is open with Bajaj finance limited" Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities 1. Portfolio Management Analyses trend of incremental portfolios Chalks out loss projection based on the portfolio 2. Case Management Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.) Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained 3. Planning, Budgeting, Monitoring Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis--vis milestone and monthly projections and plans; Initiates pending closures in CRM Reviews and validates Cost Tracker for agency payments, PP / magic wand data Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / telecalling / field support; 4. Agency and Dealer Management Analyses last month performance per agency; Discusses with Area/Cluster Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them| Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition 5. Team management: Takes care of allocations of his / her region and critical locations Identifies capacity of the locations Tracks vendor availability in locations 6. Performance Tracking Tracks location wise performance of ACM/CM and ROs based on critical parameters Tracks last 3 months PP% for each team Drives critical parameters most relevant with portfolio losses Key Decisions / Dimensions Management of high value cases Agency assessment and influencing for support in achieving targets Performance tracking and development plans (PIP etc) Hiring of ROs and shortlisting candidates for ACM roles Planning for agency related changes, Budgeting and Monitoring performance accordingly Proposing changes to the Regional structure and making investments on people development Major Challenges Portfolio Management closing cases at Bucket 1 and Above Managing difficult locations with scarcity of relevant talent Need to negotiate for settlement to achieve collection target Required Qualifications and Experience a)Qualifications Graduate in any discipline b)Work Experience Post qualification - 6 to 12 years Vendor management complete cycle Team management

Job Purpose "This position is open with Bajaj finance limited" Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities 1. Portfolio Management Analyses trend of incremental portfolios Chalks out loss projection based on the portfolio 2. Case Management Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.) Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained 3. Planning, Budgeting, Monitoring Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis--vis milestone and monthly projections and plans; Initiates pending closures in CRM Reviews and validates Cost Tracker for agency payments, PP / magic wand data Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / telecalling / field support; 4. Agency and Dealer Management Analyses last month performance per agency; Discusses with Area/Cluster Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them| Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition 5. Team management: Takes care of allocations of his / her region and critical locations Identifies capacity of the locations Tracks vendor availability in locations 6. Performance Tracking Tracks location wise performance of ACM/CM and ROs based on critical parameters Tracks last 3 months PP% for each team Drives critical parameters most relevant with portfolio losses Key Decisions / Dimensions Management of high value cases Agency assessment and influencing for support in achieving targets Performance tracking and development plans (PIP etc) Hiring of ROs and shortlisting candidates for ACM roles Planning for agency related changes, Budgeting and Monitoring performance accordingly Proposing changes to the Regional structure and making investments on people development Major Challenges Portfolio Management closing cases at Bucket 1 and Above Managing difficult locations with scarcity of relevant talent Need to negotiate for settlement to achieve collection target Required Qualifications and Experience a)Qualifications Graduate in any discipline b)Work Experience Post qualification - 6 to 12 years Vendor management complete cycle Team management

Job Purpose "This position is open with Bajaj finance limited" Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities 1. Portfolio Management Analyses trend of incremental portfolios Chalks out loss projection based on the portfolio 2. Case Management Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.) Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained 3. Planning, Budgeting, Monitoring Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis--vis milestone and monthly projections and plans; Initiates pending closures in CRM Reviews and validates Cost Tracker for agency payments, PP / magic wand data Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / telecalling / field support; 4. Agency and Dealer Management Analyses last month performance per agency; Discusses with Area/Cluster Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them| Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition 5. Team management: Takes care of allocations of his / her region and critical locations Identifies capacity of the locations Tracks vendor availability in locations 6. Performance Tracking Tracks location wise performance of ACM/CM and ROs based on critical parameters Tracks last 3 months PP% for each team Drives critical parameters most relevant with portfolio losses Key Decisions / Dimensions Management of high value cases Agency assessment and influencing for support in achieving targets Performance tracking and development plans (PIP etc) Hiring of ROs and shortlisting candidates for ACM roles Planning for agency related changes, Budgeting and Monitoring performance accordingly Proposing changes to the Regional structure and making investments on people development Major Challenges Portfolio Management closing cases at Bucket 1 and Above Managing difficult locations with scarcity of relevant talent Need to negotiate for settlement to achieve collection target Required Qualifications and Experience a)Qualifications Graduate in any discipline b)Work Experience Post qualification - 6 to 12 years Vendor management complete cycle Team management

Job Purpose "This position is open with Bajaj finance limited" Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities 1. Portfolio Management Analyses trend of incremental portfolios Chalks out loss projection based on the portfolio 2. Case Management Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.) Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained 3. Planning, Budgeting, Monitoring Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis--vis milestone and monthly projections and plans; Initiates pending closures in CRM Reviews and validates Cost Tracker for agency payments, PP / magic wand data Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / telecalling / field support; 4. Agency and Dealer Management Analyses last month performance per agency; Discusses with Area/Cluster Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them| Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition 5. Team management: Takes care of allocations of his / her region and critical locations Identifies capacity of the locations Tracks vendor availability in locations 6. Performance Tracking Tracks location wise performance of ACM/CM and ROs based on critical parameters Tracks last 3 months PP% for each team Drives critical parameters most relevant with portfolio losses Key Decisions / Dimensions Management of high value cases Agency assessment and influencing for support in achieving targets Performance tracking and development plans (PIP etc) Hiring of ROs and shortlisting candidates for ACM roles Planning for agency related changes, Budgeting and Monitoring performance accordingly Proposing changes to the Regional structure and making investments on people development Major Challenges Portfolio Management closing cases at Bucket 1 and Above Managing difficult locations with scarcity of relevant talent Need to negotiate for settlement to achieve collection target Required Qualifications and Experience a)Qualifications Graduate in any discipline b)Work Experience Post qualification - 6 to 12 years Vendor management complete cycle Team management

Job Purpose "This position is open with Bajaj finance limited" Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities 1. Portfolio Management Analyses trend of incremental portfolios Chalks out loss projection based on the portfolio 2. Case Management Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.) Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained 3. Planning, Budgeting, Monitoring Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis--vis milestone and monthly projections and plans; Initiates pending closures in CRM Reviews and validates Cost Tracker for agency payments, PP / magic wand data Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / telecalling / field support; 4. Agency and Dealer Management Analyses last month performance per agency; Discusses with Area/Cluster Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them| Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition 5. Team management: Takes care of allocations of his / her region and critical locations Identifies capacity of the locations Tracks vendor availability in locations 6. Performance Tracking Tracks location wise performance of ACM/CM and ROs based on critical parameters Tracks last 3 months PP% for each team Drives critical parameters most relevant with portfolio losses Key Decisions / Dimensions Management of high value cases Agency assessment and influencing for support in achieving targets Performance tracking and development plans (PIP etc) Hiring of ROs and shortlisting candidates for ACM roles Planning for agency related changes, Budgeting and Monitoring performance accordingly Proposing changes to the Regional structure and making investments on people development Major Challenges Portfolio Management closing cases at Bucket 1 and Above Managing difficult locations with scarcity of relevant talent Need to negotiate for settlement to achieve collection target Required Qualifications and Experience a)Qualifications Graduate in any discipline b)Work Experience Post qualification - 6 to 12 years Vendor management complete cycle Team management

Job Purpose "This position is open with Bajaj finance limited" Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities 1. Portfolio Management Analyses trend of incremental portfolios Chalks out loss projection based on the portfolio 2. Case Management Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.) Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained 3. Planning, Budgeting, Monitoring Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis--vis milestone and monthly projections and plans; Initiates pending closures in CRM Reviews and validates Cost Tracker for agency payments, PP / magic wand data Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / telecalling / field support; 4. Agency and Dealer Management Analyses last month performance per agency; Discusses with Area/Cluster Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them| Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition 5. Team management: Takes care of allocations of his / her region and critical locations Identifies capacity of the locations Tracks vendor availability in locations 6. Performance Tracking Tracks location wise performance of ACM/CM and ROs based on critical parameters Tracks last 3 months PP% for each team Drives critical parameters most relevant with portfolio losses Key Decisions / Dimensions Management of high value cases Agency assessment and influencing for support in achieving targets Performance tracking and development plans (PIP etc) Hiring of ROs and shortlisting candidates for ACM roles Planning for agency related changes, Budgeting and Monitoring performance accordingly Proposing changes to the Regional structure and making investments on people development Major Challenges Portfolio Management closing cases at Bucket 1 and Above Managing difficult locations with scarcity of relevant talent Need to negotiate for settlement to achieve collection target Required Qualifications and Experience a)Qualifications Graduate in any discipline b)Work Experience Post qualification - 6 to 12 years Vendor management complete cycle Team management

Job Purpose "This position is open with Bajaj finance limited" Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities 1. Portfolio Management Analyses trend of incremental portfolios Chalks out loss projection based on the portfolio 2. Case Management Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.) Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained 3. Planning, Budgeting, Monitoring Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis--vis milestone and monthly projections and plans; Initiates pending closures in CRM Reviews and validates Cost Tracker for agency payments, PP / magic wand data Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / telecalling / field support; 4. Agency and Dealer Management Analyses last month performance per agency; Discusses with Area/Cluster Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them| Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition 5. Team management: Takes care of allocations of his / her region and critical locations Identifies capacity of the locations Tracks vendor availability in locations 6. Performance Tracking Tracks location wise performance of ACM/CM and ROs based on critical parameters Tracks last 3 months PP% for each team Drives critical parameters most relevant with portfolio losses Key Decisions / Dimensions Management of high value cases Agency assessment and influencing for support in achieving targets Performance tracking and development plans (PIP etc) Hiring of ROs and shortlisting candidates for ACM roles Planning for agency related changes, Budgeting and Monitoring performance accordingly Proposing changes to the Regional structure and making investments on people development Major Challenges Portfolio Management closing cases at Bucket 1 and Above Managing difficult locations with scarcity of relevant talent Need to negotiate for settlement to achieve collection target Required Qualifications and Experience a)Qualifications Graduate in any discipline b)Work Experience Post qualification - 6 to 12 years Vendor management complete cycle Team management

Job Purpose "This position is open with Bajaj finance limited" Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities 1. Portfolio Management Analyses trend of incremental portfolios Chalks out loss projection based on the portfolio 2. Case Management Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.) Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained 3. Planning, Budgeting, Monitoring Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis--vis milestone and monthly projections and plans; Initiates pending closures in CRM Reviews and validates Cost Tracker for agency payments, PP / magic wand data Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / telecalling / field support; 4. Agency and Dealer Management Analyses last month performance per agency; Discusses with Area/Cluster Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them| Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition 5. Team management: Takes care of allocations of his / her region and critical locations Identifies capacity of the locations Tracks vendor availability in locations 6. Performance Tracking Tracks location wise performance of ACM/CM and ROs based on critical parameters Tracks last 3 months PP% for each team Drives critical parameters most relevant with portfolio losses Key Decisions / Dimensions Management of high value cases Agency assessment and influencing for support in achieving targets Performance tracking and development plans (PIP etc) Hiring of ROs and shortlisting candidates for ACM roles Planning for agency related changes, Budgeting and Monitoring performance accordingly Proposing changes to the Regional structure and making investments on people development Major Challenges Portfolio Management closing cases at Bucket 1 and Above Managing difficult locations with scarcity of relevant talent Need to negotiate for settlement to achieve collection target Required Qualifications and Experience a)Qualifications Graduate in any discipline b)Work Experience Post qualification - 6 to 12 years Vendor management complete cycle Team management

Job Purpose "This position is open with Bajaj finance limited" Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities 1. Portfolio Management Analyses trend of incremental portfolios Chalks out loss projection based on the portfolio 2. Case Management Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.) Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained 3. Planning, Budgeting, Monitoring Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis--vis milestone and monthly projections and plans; Initiates pending closures in CRM Reviews and validates Cost Tracker for agency payments, PP / magic wand data Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / telecalling / field support; 4. Agency and Dealer Management Analyses last month performance per agency; Discusses with Area/Cluster Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them| Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition 5. Team management: Takes care of allocations of his / her region and critical locations Identifies capacity of the locations Tracks vendor availability in locations 6. Performance Tracking Tracks location wise performance of ACM/CM and ROs based on critical parameters Tracks last 3 months PP% for each team Drives critical parameters most relevant with portfolio losses Key Decisions / Dimensions Management of high value cases Agency assessment and influencing for support in achieving targets Performance tracking and development plans (PIP etc) Hiring of ROs and shortlisting candidates for ACM roles Planning for agency related changes, Budgeting and Monitoring performance accordingly Proposing changes to the Regional structure and making investments on people development Major Challenges Portfolio Management closing cases at Bucket 1 and Above Managing difficult locations with scarcity of relevant talent Need to negotiate for settlement to achieve collection target Required Qualifications and Experience a)Qualifications Graduate in any discipline b)Work Experience Post qualification - 6 to 12 years Vendor management complete cycle Team management

Job Purpose "This position is open with Bajaj finance limited" Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities 1. Portfolio Management Analyses trend of incremental portfolios Chalks out loss projection based on the portfolio 2. Case Management Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.) Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained 3. Planning, Budgeting, Monitoring Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis--vis milestone and monthly projections and plans; Initiates pending closures in CRM Reviews and validates Cost Tracker for agency payments, PP / magic wand data Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / telecalling / field support; 4. Agency and Dealer Management Analyses last month performance per agency; Discusses with Area/Cluster Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them| Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition 5. Team management: Takes care of allocations of his / her region and critical locations Identifies capacity of the locations Tracks vendor availability in locations 6. Performance Tracking Tracks location wise performance of ACM/CM and ROs based on critical parameters Tracks last 3 months PP% for each team Drives critical parameters most relevant with portfolio losses Key Decisions / Dimensions Management of high value cases Agency assessment and influencing for support in achieving targets Performance tracking and development plans (PIP etc) Hiring of ROs and shortlisting candidates for ACM roles Planning for agency related changes, Budgeting and Monitoring performance accordingly Proposing changes to the Regional structure and making investments on people development Major Challenges Portfolio Management closing cases at Bucket 1 and Above Managing difficult locations with scarcity of relevant talent Need to negotiate for settlement to achieve collection target Required Qualifications and Experience a)Qualifications Graduate in any discipline b)Work Experience Post qualification - 6 to 12 years Vendor management complete cycle Team management

Job Purpose "This position is open with Bajaj finance limited" Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities 1. Portfolio Management Analyses trend of incremental portfolios Chalks out loss projection based on the portfolio 2. Case Management Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.) Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained 3. Planning, Budgeting, Monitoring Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis--vis milestone and monthly projections and plans; Initiates pending closures in CRM Reviews and validates Cost Tracker for agency payments, PP / magic wand data Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / telecalling / field support; 4. Agency and Dealer Management Analyses last month performance per agency; Discusses with Area/Cluster Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them| Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition 5. Team management: Takes care of allocations of his / her region and critical locations Identifies capacity of the locations Tracks vendor availability in locations 6. Performance Tracking Tracks location wise performance of ACM/CM and ROs based on critical parameters Tracks last 3 months PP% for each team Drives critical parameters most relevant with portfolio losses Key Decisions / Dimensions Management of high value cases Agency assessment and influencing for support in achieving targets Performance tracking and development plans (PIP etc) Hiring of ROs and shortlisting candidates for ACM roles Planning for agency related changes, Budgeting and Monitoring performance accordingly Proposing changes to the Regional structure and making investments on people development Major Challenges Portfolio Management closing cases at Bucket 1 and Above Managing difficult locations with scarcity of relevant talent Need to negotiate for settlement to achieve collection target Required Qualifications and Experience a)Qualifications Graduate in any discipline b)Work Experience Post qualification - 6 to 12 years Vendor management complete cycle Team management

Job Purpose "This position is open with Bajaj finance limited" Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities 1. Portfolio Management Analyses trend of incremental portfolios Chalks out loss projection based on the portfolio 2. Case Management Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.) Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained 3. Planning, Budgeting, Monitoring Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis--vis milestone and monthly projections and plans; Initiates pending closures in CRM Reviews and validates Cost Tracker for agency payments, PP / magic wand data Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / telecalling / field support; 4. Agency and Dealer Management Analyses last month performance per agency; Discusses with Area/Cluster Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them| Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition 5. Team management: Takes care of allocations of his / her region and critical locations Identifies capacity of the locations Tracks vendor availability in locations 6. Performance Tracking Tracks location wise performance of ACM/CM and ROs based on critical parameters Tracks last 3 months PP% for each team Drives critical parameters most relevant with portfolio losses Key Decisions / Dimensions Management of high value cases Agency assessment and influencing for support in achieving targets Performance tracking and development plans (PIP etc) Hiring of ROs and shortlisting candidates for ACM roles Planning for agency related changes, Budgeting and Monitoring performance accordingly Proposing changes to the Regional structure and making investments on people development Major Challenges Portfolio Management closing cases at Bucket 1 and Above Managing difficult locations with scarcity of relevant talent Need to negotiate for settlement to achieve collection target Required Qualifications and Experience a)Qualifications Graduate in any discipline b)Work Experience Post qualification - 6 to 12 years Vendor management complete cycle Team management

We are looking for a very strong D365 Customer Services candidate who is having experience in connectors and CIF framework.