772 Case Management Jobs

Role & responsibilities Please refer to Duties - Serve as the central point of contact for Support delivery and Case Management to ensure the customer has an integrated service delivery experience. -Develop a deep understanding of our customers business challenges and their technical environment to provide technical information, guidance, and support. - Identify upselling opportunities for the account team - Proactively monitor complex issues working closely with other Customer Support and Engineering teams to resolve customer technical issues. - Lead any customer escalation communication and engagement. - Manage complex customer situations, coordinating the actions of the Account Team, Serv...

Required Qualifications and Experience: Experience: o Minimum 10+ years of hands-on Pega experience with n-tier, database, and client-server design/development. At least 5+ years in design and implementation of PRPC-based solutions, including a leadership role. o Proven experience in leading Pega upgrade projects, preferably to versions 8.x or higher. Technical Skills: o In-depth knowledge of Pega architecture, frameworks, and capabilities. o Hands-on experience with CI/CD pipelines, AWS environments, and iterative software development lifecycles. o Familiarity with Pega SD/SI frameworks is a plus. Leadership: o Demonstrated ability to lead cross-functional teams and deliver complex projects...

As a Senior ServiceNow FSO Consultant, your role will involve leading the design, implementation, and optimization of Financial Services Operations solutions on the ServiceNow platform. You should have in-depth domain expertise in financial services and hands-on experience with ServiceNow's FSO suite. Your responsibilities will include: - Leading end-to-end implementation of ServiceNow FSO modules, from requirements gathering to configuration and deployment. - Collaborating with business stakeholders to translate financial services processes into scalable ServiceNow workflows. - Designing and implementing solutions for financial product servicing, customer onboarding, disputes management, re...

Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creatio...

As a member of RSMs Association Management Solutions consulting team, youll work directly with nonprofit clients to better understand their unique needs and deliver excellent solutions within the Salesforce NPSP environment. This experience also allows you to see firsthand the positive impact your efforts have on the clients success. We are looking for a Salesforce Nonprofit, Senior Associate to be part of the team responsible for delivering cloud technology solutions, specifically Salesforce Nonprofit Success Pack and related applications (Grant Management, Marketing Cloud Engagement for Nonprofits, Case Management, Experience Cloud for Nonprofits, Elevate, Insights Platform, Accounting Sub...

We are seeking a Due Diligence Senior Analyst to join a new center of excellence. This role is pivotal in building our new operating model in our legal and integrity function for our due diligence team. It will be part of a larger simplification exercise in how we manage risk in our supplier and sales channel ecosystems. The due diligence team executes independent, consistent, and effective reviews for all our business areas to mitigate legal, regulatory, and reputational risk for our organization and develop a culture of integrity and compliance across the board. The successful candidate will join a new in-house team of third-party due diligence experts, serving our four business areas and ...

What you will do The Global Mobility Manager is responsible for developing, managing, and executing relocation and immigration strategies that support the international talent mobility needs of a rapidly growing biotech company. This role ensures compliance with immigration laws and regulations, delivers a seamless relocation experience, and supports talent acquisition and retention efforts across multiple countries. Key Responsibilities Include: Immigration Management Oversee all global immigration processes, including work permits, visas, green cards, and permanent residency for employees and their families. Partner with external immigration counsel to ensure timely and compliant case mana...

Job Description Choosing Capgemini means choosing a place where youll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine whats possible. Join us in helping leading Consumer Products and Retail Services (CPRS) organizations unlock the value of technology and drive scalable, sustainable growth. Your Role As a Validation Test Engineer , you will be responsible for validating complex embedded systems and virtualization stacks across diverse environments. Youll work closely with cross-functional teams to ensure high reliability, performance, and compliance of software components in virtualized and embedded platforms. In this role, you will:...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countr...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 co...

As a Senior Specialist - Integrity & Ethics Investigations at R1, your role involves overseeing and performing confidential compliance investigations, forensic data review, managing complaints intake, and developing investigation reports. You will be part of a global workforce dedicated to optimizing financial systems and enhancing patient experiences in the healthcare industry. **Key Responsibilities:** - Manage compliance investigations including data review, conducting interviews, and drafting reports - Determine root cause analysis and recommend corrective action plans - Oversee operational reviews with integrity, efficiency, and confidentiality - Manage R1's hotline system for timely ha...

In this role at FedEx, you will be responsible for various customer support activities such as Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiries, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, Escalated Issue Resolution, Enquiries (Ad Hoc), Basic Complaint Handling, and Basic Issue Resolution. You will need to complete defined processes and procedures accurately and within deadlines, ensuring compliance with relevant standards. In case of anomalies, you will use your judgment to resolve them, escalating to senior team members for complex issues. Key Responsibilities: - Customer S...

Job Description: As an Advocate at our company, you will be responsible for providing legal advice, drafting legal documents, representing clients in court, and conducting legal research. Your role will involve negotiating settlements, ensuring compliance with legal frameworks, and staying updated on relevant laws and regulations. You will work full-time on-site in Siliguri. Key Responsibilities: - Provide legal advice and draft legal documents - Represent clients in court and conduct legal research - Negotiate settlements and ensure compliance with legal frameworks - Stay updated on relevant laws and regulations Qualifications Required: - Strong knowledge of legal drafting, legal research, ...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems Do you thrive in a fast-paced environment Then there's a good chance you will love being a part of our Software Engineering Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront of ...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 coun...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

About The Role Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countr...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more tha...

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 c...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 coun...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more tha...

What You'll Do at Pega: 80% Software Engineering Be involved in building highly available, scalable and performant applications using Pega Platform Work as part of a collaborative agile team and take ownership of small tasks Develop understandable, well-documented code, which meets teams coding and design standards 10% Application Design Design and execute basic unit, integration, and API test Understand Product features design and assist more senior colleagues and Product Owners in documenting them 10% Application DevOps Assist our operations team with basic operations along the entire service lifecycle Automate basic operations activities leveraging DevOps tools and CI/CD pipelines Who You...