48 Service Recovery Jobs

Job Description We are looking for a Customer Support Specialist to manage customer interactions across email and calls for our e-commerce brand, Wonder Goods. The role requires excellent communication skills, a calm approach to problem-solving, and the ability to take ownership of customer issues from start to finish. Key Responsibilities Handle customer queries via email and phone in a professional and empathetic manner Resolve complaints efficiently and ensure customer satisfaction Communicate clearly with internal teams to close issues promptly Take ownership of problems and drive resolutions independently Maintain accurate records of customer interactions Ensure polite, patient, and sol...

Role: Offline Business Manager Wendy's India Location: Mumbai (with frequent travel to stores) First things first... What's Wendy's We're the bold, square-patty, flavor-obsessed burger brand that's been flipping expectations since 1969. Globally iconic, locally loved and in India, Wendy's is serving up burgers, loaded fries and more across 55+ cities and 200+ stores, with expansion very much in go mode. If you understand the madness and magic of QSR - rush hours, peak weekends, operational fire-fighting and guest delight, you'll feel right at home. Who Are We Backstage (Rebel Foods) Wendy's India is powered by Rebel Foods, the world's largest internet restaurant company. Rebel's philosophy i...

Primary Title: Front Office Manager We are Grand Continent Hotels Ltd. - Fastest Growing Hotels chain in India operating across India, and we are looking for Front Office Manager for one of our hotels in Koramangala Sector: Front office & guest services, reservations, and on-property revenue optimization for on-site guest experiences. We are hiring an experienced Front Office Manager to lead reception, reservations, concierge and night audit operations for an on-site hotel property in India. The role focuses on delivering exceptional guest satisfaction, driving front-desk revenue, and ensuring operational excellence across shifts. Role & Responsibilities Lead day-to-day front office operatio...

Summary Position Summary: The Director of Operations is a key member of the Hotel Executive Committee and is responsible for overseeing the day-to-day operations of the Rooms and Food & Beverage divisions at Grand Hyatt Kochi, ensuring exceptional service, operational excellence, and alignment with Hyatt brand standards. This leader will work closely with department heads to elevate the guest experience, drive financial performance, support colleague engagement, and maintain a culture that reflects the spirit of Grand Hyatt Kochi. Key Responsibilities . Provide strategic leadership for the Rooms and Food & Beverage divisions, ensuring smooth daily operations and strong interdepartmental comm...

Role Overview: As a Customer Support Executive at FedEx, you will be responsible for various tasks such as Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiries, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, Escalated Issue Resolution, and Enquiries (Ad Hoc). You will be expected to complete defined processes and procedures accurately and within deadlines, ensuring compliance with internal and external standards. In case of anomalies, you will be required to use your judgment based on rules and procedures to resolve issues, and escalate to senior team members for complex problems. K...

We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth. Responsibilities Welcome customers upon entrance and confirm reservations Act as ...

As an experienced and proactive Ship Spare Parts Logistics Operations Manager, your primary responsibility is to establish, lead, and oversee the operations team located in Mumbai. This leadership position plays a crucial role in ensuring the smooth and efficient execution of logistics operations, delivering exceptional customer service, and fostering a high-performance team culture. You will play a key role in team building, training, process enhancement, and serving as the primary escalation point for key customers in the region. Your key responsibilities include: - Team Leadership & Development: Building and managing a team of Operations Executives, providing coaching, guidance, and perfo...

We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth. Responsibilities Welcome customers upon entrance and confirm reservations Act as ...

It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ? You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of customer excellence. You will be responsible for leading, directing + optimizing your customer care location team (CCL) to continuously provide customer excell...

Customer Service Representative • Salary up to 30,000 • Hiring HSC freshers or candidates with 6 months experience • Location: Navi Mumbai, Thane, Vashi, Vikhroli • Good communication skills required • Handle customer queries and provide timely resolutions • Maintain a positive and professional customer experience • Fast learner with basic computer knowledge • Work from office only • Full-time customer service voice process opportunity

Role Overview: As a Data Centre Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your role will involve maintaining the support process, investigating and diagnosing problems, resolving incidents, and ensuring service delivery against service level agreements. You will play a key role in restoring service to clients and maintaining a high level of customer satisfaction. Key Responsibilities: - Maintain the support process and handle requests for support according to procedures. - Use service assurance software and tools to investiga...

In this role at FedEx, you will be responsible for various customer support activities such as Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiries, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, Escalated Issue Resolution, Enquiries (Ad Hoc), Basic Complaint Handling, and Basic Issue Resolution. You will need to complete defined processes and procedures accurately and within deadlines, ensuring compliance with relevant standards. In case of anomalies, you will use your judgment to resolve them, escalating to senior team members for complex issues. Key Responsibilities: - Customer S...

Role Overview: As a relationship manager for the assigned base, your main responsibility will be to ensure all policy-related servicing aspects are taken care of. This field job requires you to conduct customer visits for renewal collection and servicing. Your key focus will be on achieving Persistency and Collections targets on a monthly basis. Additionally, you will need to coordinate customer meets in branches or centers for special campaigns or collections. Collaborating with the Branch, Sales, and Persistency teams for service recovery and collections through joint calls will be part of your daily routine. It is important to have daily follow-ups with the Sales hierarchy to track expect...

To lead the hospital’s efforts in enhancing patient satisfaction, ensuring superior service delivery, and fostering a culture of empathy, responsiveness, and excellence in patient care. The Unit Head - PEM & SE is responsible for designing and implementing patient experience strategies, monitoring service quality metrics, driving continuous improvement, and ensuring that the hospital consistently delivers world-class service standards. Roles and Responsibilities The Unit Head - Patient Experience Management & Service Excellence is responsible for leading initiatives that ensure every patient and family receives high-quality, compassionate, and seamless care across all touchpoints. The role c...

To lead the hospital’s efforts in enhancing patient satisfaction, ensuring superior service delivery, and fostering a culture of empathy, responsiveness, and excellence in patient care. The Unit Head - PEM & SE is responsible for designing and implementing patient experience strategies, monitoring service quality metrics, driving continuous improvement, and ensuring that the hospital consistently delivers world-class service standards. Roles and Responsibilities The Unit Head - Patient Experience Management & Service Excellence is responsible for leading initiatives that ensure every patient and family receives high-quality, compassionate, and seamless care across all touchpoints. The role c...

As a Customer Support representative at FedEx, your role will involve various tasks related to Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiries, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, Escalated Issue Resolution, and Enquiries (Ad Hoc). You will be responsible for completing defined processes and procedures within deadlines while ensuring accuracy, completeness, and compliance with internal and external standards. In case of anomalies, your judgment based on rules and procedures will be crucial, and for complex issues, you may escalate to senior team members. Key Responsi...

Roles and Responsibilities Responsible for managing customer orders, coordinating with production and dispatch teams, and ensuring timely delivery and customer satisfaction. The role involves handling customer inquiries, resolving complaints, and maintaining excellent communication between customers and internal departments. Receive and process customer orders accurately in ERP Coordinate with the production, planning, and dispatch teams for on-time order fulfillment. Maintain regular communication with customers regarding order status, delivery schedules, and product availability. Handle customer complaints, returns, and feedback professionally and ensure quick resolution. Prepare and share...

Our restaurant is seeking a passionate, skilled chef to create delicious meals for our patrons. You will be responsible for planning our menu, ensuring that each dish is nutritious and cost-effective, and collaborating with a team of kitchen staff to deliver food that meets the highest quality standards. To ensure success in your role as chef, you should be an excellent leader with great organizational skills and impeccable time management. Top candidates will also be creative individuals, capable of creating dishes that set us apart and keep people coming back for more. Chef Responsibilities: Ensuring that all food is of excellent quality and served in a timely manner. Planning the menu, ke...

Job Title: Executive Assistant Manager Location: Remote Job Type: Full-Time Working Hours: 7:00 PM 4:00 AM IST Working Days: Monday to Saturday Experience Required: Minimum 5 Years (with prior experience in Hilton Hotels mandatory) Salary: ?5.0 Lakhs(CTC) Job Summary: We are seeking an experienced and dynamic Executive Assistant Manager to support the General Manager in overseeing all aspects of hotel operations. The ideal candidate will ensure smooth daily operations, uphold service excellence, and foster strong internal and external relationships. This leadership role is pivotal in maintaining high service standards, enhancing guest satisfaction, and driving operational success while align...

As Director of Operations, I will assume full responsibility for the efficient operation of the hotel to provide exceptional products and services within Six Senses brand operating standards and budget. The duties and responsibilities will include: Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering. Focus on the rejuvenation of the property experience. Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices. Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQ...

As an Operations and Customer Support Associate at Blue Dart, your role involves ensuring the smooth flow of activities and delivery of quality service to customers at the PUD/DC. Your responsibilities include: - Handling all mail communications with internal & external customers at the PUD/DC. This includes managing mail reverts and coordinating with relevant departments such as Hubs, warehouses, and origin for effective communication. - Providing customer service support at the PUD/DC to deliver high-quality services to all Blue Dart customers. You will also coordinate with the Regional Customer Services Team to resolve any customer issues promptly. - Effectively managing customer complain...

As an Applications Support - Front Office Trading (FX and Commodities) within the Commodities, Currencies and Emerging Markets (CCEM) Application Support group, your role involves leveraging your technical expertise and critical thinking skills to maintain and enhance global application systems. You will engage in all aspects of the software development lifecycle and collaborate with development and business stakeholders. The team promotes a culture of experimentation, continuous improvement, and learning, creating an environment that values diverse perspectives and innovative solutions for global customers. - Managing daily system monitoring processes to ensure applications are running smoo...

As a Front Office Supervisor, your role involves supervising the front office staff to ensure proper cash control and maintain patient service standards on a day-to-day basis. You will be responsible for handling patient enquiries, requests, complaints, and compliments efficiently. It is crucial to oversee the training procedures to guarantee the delivery of quality services. In case of crisis or emergency situations, you will be required to perform service recovery effectively. Your duties will include: - Supervising Reception personnel to optimize patient care services - Monitoring Front Office personnel to ensure that patients are receiving appropriate attention and personal recognition -...

Role Overview: As a Front Office Supervisor, your primary responsibility will be to supervise the front office staff to ensure proper cash control and maintain patient service standards on a day-to-day basis. You will handle patient enquiries, requests, complaints, and compliments efficiently. It is crucial to oversee training procedures to ensure the delivery of quality services. In case of crisis or emergency situations, you will be required to perform service recovery effectively. Key Responsibilities: - Supervise Reception personnel to optimize patient care services - Monitor Front Office personnel to ensure patients receive appropriate attention and personal recognition - Assign Departm...

Job Overview: The opening is for Group Lead(GIS). Shift: 24*7(Night). Location-Hyderabad. Mandatory Skills: Should have at least 18 months of experience in Geographical Information System (GIS) domain. At least 18 months of experience as FLM or TL. Key Responsibilities: Experience working in a QA as Service business unit in BPS. Excellent Communication Skills (Verbal & Written). Strong interpersonal & influence management skills and decision-making skills. Ability to work & communicate with people across organizational units and locations. Strong Team building skills. Ability to think strategically & translate strategy into measurable action plans. Strong analytical skills with an ability to...