36 Service Recovery Jobs

Role Overview: As a relationship manager for the assigned base, your main responsibility will be to ensure all policy-related servicing aspects are taken care of. This field job requires you to conduct customer visits for renewal collection and servicing. Your key focus will be on achieving Persistency and Collections targets on a monthly basis. Additionally, you will need to coordinate customer meets in branches or centers for special campaigns or collections. Collaborating with the Branch, Sales, and Persistency teams for service recovery and collections through joint calls will be part of your daily routine. It is important to have daily follow-ups with the Sales hierarchy to track expect...

To lead the hospital’s efforts in enhancing patient satisfaction, ensuring superior service delivery, and fostering a culture of empathy, responsiveness, and excellence in patient care. The Unit Head - PEM & SE is responsible for designing and implementing patient experience strategies, monitoring service quality metrics, driving continuous improvement, and ensuring that the hospital consistently delivers world-class service standards. Roles and Responsibilities The Unit Head - Patient Experience Management & Service Excellence is responsible for leading initiatives that ensure every patient and family receives high-quality, compassionate, and seamless care across all touchpoints. The role c...

To lead the hospital’s efforts in enhancing patient satisfaction, ensuring superior service delivery, and fostering a culture of empathy, responsiveness, and excellence in patient care. The Unit Head - PEM & SE is responsible for designing and implementing patient experience strategies, monitoring service quality metrics, driving continuous improvement, and ensuring that the hospital consistently delivers world-class service standards. Roles and Responsibilities The Unit Head - Patient Experience Management & Service Excellence is responsible for leading initiatives that ensure every patient and family receives high-quality, compassionate, and seamless care across all touchpoints. The role c...

As a Customer Support representative at FedEx, your role will involve various tasks related to Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiries, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, Escalated Issue Resolution, and Enquiries (Ad Hoc). You will be responsible for completing defined processes and procedures within deadlines while ensuring accuracy, completeness, and compliance with internal and external standards. In case of anomalies, your judgment based on rules and procedures will be crucial, and for complex issues, you may escalate to senior team members. Key Responsi...

Roles and Responsibilities Responsible for managing customer orders, coordinating with production and dispatch teams, and ensuring timely delivery and customer satisfaction. The role involves handling customer inquiries, resolving complaints, and maintaining excellent communication between customers and internal departments. Receive and process customer orders accurately in ERP Coordinate with the production, planning, and dispatch teams for on-time order fulfillment. Maintain regular communication with customers regarding order status, delivery schedules, and product availability. Handle customer complaints, returns, and feedback professionally and ensure quick resolution. Prepare and share...

Our restaurant is seeking a passionate, skilled chef to create delicious meals for our patrons. You will be responsible for planning our menu, ensuring that each dish is nutritious and cost-effective, and collaborating with a team of kitchen staff to deliver food that meets the highest quality standards. To ensure success in your role as chef, you should be an excellent leader with great organizational skills and impeccable time management. Top candidates will also be creative individuals, capable of creating dishes that set us apart and keep people coming back for more. Chef Responsibilities: Ensuring that all food is of excellent quality and served in a timely manner. Planning the menu, ke...

Job Title: Executive Assistant Manager Location: Remote Job Type: Full-Time Working Hours: 7:00 PM 4:00 AM IST Working Days: Monday to Saturday Experience Required: Minimum 5 Years (with prior experience in Hilton Hotels mandatory) Salary: ?5.0 Lakhs(CTC) Job Summary: We are seeking an experienced and dynamic Executive Assistant Manager to support the General Manager in overseeing all aspects of hotel operations. The ideal candidate will ensure smooth daily operations, uphold service excellence, and foster strong internal and external relationships. This leadership role is pivotal in maintaining high service standards, enhancing guest satisfaction, and driving operational success while align...

As Director of Operations, I will assume full responsibility for the efficient operation of the hotel to provide exceptional products and services within Six Senses brand operating standards and budget. The duties and responsibilities will include: Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering. Focus on the rejuvenation of the property experience. Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices. Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQ...

As an Operations and Customer Support Associate at Blue Dart, your role involves ensuring the smooth flow of activities and delivery of quality service to customers at the PUD/DC. Your responsibilities include: - Handling all mail communications with internal & external customers at the PUD/DC. This includes managing mail reverts and coordinating with relevant departments such as Hubs, warehouses, and origin for effective communication. - Providing customer service support at the PUD/DC to deliver high-quality services to all Blue Dart customers. You will also coordinate with the Regional Customer Services Team to resolve any customer issues promptly. - Effectively managing customer complain...

As an Applications Support - Front Office Trading (FX and Commodities) within the Commodities, Currencies and Emerging Markets (CCEM) Application Support group, your role involves leveraging your technical expertise and critical thinking skills to maintain and enhance global application systems. You will engage in all aspects of the software development lifecycle and collaborate with development and business stakeholders. The team promotes a culture of experimentation, continuous improvement, and learning, creating an environment that values diverse perspectives and innovative solutions for global customers. - Managing daily system monitoring processes to ensure applications are running smoo...

As a Front Office Supervisor, your role involves supervising the front office staff to ensure proper cash control and maintain patient service standards on a day-to-day basis. You will be responsible for handling patient enquiries, requests, complaints, and compliments efficiently. It is crucial to oversee the training procedures to guarantee the delivery of quality services. In case of crisis or emergency situations, you will be required to perform service recovery effectively. Your duties will include: - Supervising Reception personnel to optimize patient care services - Monitoring Front Office personnel to ensure that patients are receiving appropriate attention and personal recognition -...

Role Overview: As a Front Office Supervisor, your primary responsibility will be to supervise the front office staff to ensure proper cash control and maintain patient service standards on a day-to-day basis. You will handle patient enquiries, requests, complaints, and compliments efficiently. It is crucial to oversee training procedures to ensure the delivery of quality services. In case of crisis or emergency situations, you will be required to perform service recovery effectively. Key Responsibilities: - Supervise Reception personnel to optimize patient care services - Monitor Front Office personnel to ensure patients receive appropriate attention and personal recognition - Assign Departm...

Job Overview: The opening is for Group Lead(GIS). Shift: 24*7(Night). Location-Hyderabad. Mandatory Skills: Should have at least 18 months of experience in Geographical Information System (GIS) domain. At least 18 months of experience as FLM or TL. Key Responsibilities: Experience working in a QA as Service business unit in BPS. Excellent Communication Skills (Verbal & Written). Strong interpersonal & influence management skills and decision-making skills. Ability to work & communicate with people across organizational units and locations. Strong Team building skills. Ability to think strategically & translate strategy into measurable action plans. Strong analytical skills with an ability to...

As a valued team member of Ameriprise India LLP, your primary responsibility will be to provide world-class, specialized phone service to high-priority advisors, clients, or other relationship partners. You will be entrusted with successfully resolving customer-initiated service issues in an innovative manner. In addition to addressing more complex issues escalated from service teams, you will play a lead role in communicating resolution status updates to the relevant parties. Proactively initiating customer contact is essential to ensure the highest possible quality of customer service. You will have the significant responsibility of leading a team of contact center resources, ensuring effe...

You are seeking individuals with experience in hospitality and operations to lead the role of Manager Guest Experience at a high-end retail store in Mumbai. Your primary focus will be on maintaining world-class housekeeping standards, ensuring service excellence, and overseeing front-of-house operations. As the Manager Guest Experience, you will be responsible for seamlessly integrating housekeeping, hospitality, facility management, and operations to enhance the guest experience and uphold luxury standards at all customer touchpoints. Your key responsibilities will include supervising housekeeping operations, conducting audits to maintain high standards, coordinating with vendors for prompt...

The role requires you to act as a relationship manager for the assigned customer base, ensuring all policy-related servicing aspects are handled efficiently. It is a field job that involves customer visits for renewal collection and servicing. Your key responsibilities include achieving persistency/collections targets on a monthly basis, coordinating customer meets in branches/centers for special campaigns/collections, and conducting joint calls with branch/sales/persistency teams for service recovery and collections. You will be expected to follow up daily with the sales hierarchy for expected collections and results, as well as ensure timely collection and submission of mandatory requisite...

As a Customer Support representative at FedEx, your primary responsibilities will include Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiry Handling, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, and Escalated Issue Resolution. You will be required to ensure the completion of defined processes and procedures accurately and within deadlines, while adhering to relevant internal and external standards. In cases of anomalies, you will be expected to exercise judgment based on rules and procedures to resolve them. For more complex issues, escalation to senior team members may be necess...

JobTitle PrincipalNodalOfficer (PNO) / Nodal Officer (NO) / Circle Nodal Officer (CNO) Department Service Recovery Grade AM / DM / M Location Mumbai ReportingTo A. POSITION PURPOSE The Principal Nodal Officer (PNO) / Nodal Officer (NO) & Circle Nodal Officer (CNO) is responsible for managing the Grievance Redressal Processof the Bank and for managing the activities of their Unit. Customers with grievance shouldbeabletoapproachthePNO / NO / CNOinthefirstinstanceandhenceliaiseswiththeVarious Units/ Depts/ Branchesongrievancematters.Theteam ensuresthattheBank'sescalationmanagementprocessesarecreated&implementedaspertheregulatoryguidelines.Allcomplaints&complainants are treated fairly by providi...

JobTitle PrincipalNodalOfficer (PNO) / Nodal Officer (NO) / Circle Nodal Officer (CNO) Department Service Recovery Grade AM / DM / M Location Mumbai ReportingTo A. POSITION PURPOSE The Principal Nodal Officer (PNO) / Nodal Officer (NO) & Circle Nodal Officer (CNO) is responsible for managing the Grievance Redressal Processof the Bank and for managing the activities of their Unit. Customers with grievance shouldbeabletoapproachthePNO / NO / CNOinthefirstinstanceandhenceliaiseswiththeVarious Units/ Depts/ Branchesongrievancematters.Theteam ensuresthattheBank'sescalationmanagementprocessesarecreated&implementedaspertheregulatoryguidelines.Allcomplaints&complainants are treated fairly by providi...

Hi Jobseekers We are hiring for the Group Lead role for India's biggest MNC for Geographical Information System(GIS) domain . Role- Group Lead Location Hyderabad GIS Experience 1+ year Team Lead Experience- 2+ years Overall Experience- 5 + years Budget - Upto 10 LPA Requirement Criteria Minimum of 18 months of experience in a Team Leader (TL) role. Strong exposure to Geographic Information Systems (GIS) with at least 18 months of domain-specific experience. Proven experience working within a QA-as-a-Service model in a Business Process Services (BPS) environment. Exceptional verbal and written communication skills. Job Role & Responsibilties Accountable for managing and driving the performanc...

At Moody's, we bring together the brightest minds to transform today's risks into tomorrow's opportunities. We strive to cultivate an inclusive environment where everyone is encouraged to be themselves, fostering a culture of open exchange of ideas, innovative thinking, and meaningful communication with both colleagues and clients. If you are enthusiastic about this opportunity and even if you don't meet every single requirement, we encourage you to apply. You might still be a great fit for this role or other positions we have available. We are looking for candidates who embody our values: investing in every relationship, leading with curiosity, embracing diverse perspectives, translating in...

As a Data Centre Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support to clients by identifying and resolving technical incidents and problems. By proactively addressing service incidents and driving them towards effective resolution, you will ensure that all requests are handled promptly and in accordance with procedures to meet service level agreements. Your key responsibilities will include maintaining the support process, investigating and diagnosing problems using service assurance tools, resolving incidents following established procedures, and carrying out maintenance tasks as required. You will also play a cru...

As a Customer Support representative at FedEx, you will oversee all representative activities, including coaching and monitoring with the support of the QA team. Your role will involve managing escalations, auditing process compliance, and ensuring contact quality. Additionally, you will be responsible for handling bookings, ad hoc inquiries, and tracking and monitoring solutions for prevention purposes. Relationship management, account creation, basic process onboarding, providing quotes, complaint handling, issue resolution, case management, service recovery, proactive prevention, claims handling, and escalated issue resolution are also key aspects of your responsibilities. You will suppor...

As the F&B Manager, you will be responsible for overseeing all food and beverage operations to ensure the delivery of an exceptional guest experience. Your main objectives will be to forecast, plan, and manage all F&B outlets, staff, and finances in order to optimize sales and revenue through customer satisfaction and employee engagement. Your primary focus will be on guest satisfaction, aiming to exceed guest expectations and maximize guest satisfaction scores by handling complaints effectively and providing proper service recovery. You will be tasked with maintaining high service standards, both externally with guests and internally with staff, anticipating customer needs and proactively a...

As a customer service supervisor, your primary responsibility will be to deliver courteous and professional customer service. This involves efficiently handling guest and employee inquiries, maintaining positive interactions, and ensuring timely follow-up on any issues that may arise. Additionally, you will be in charge of supervising maintenance activities, including executing preventive maintenance programs and ensuring compliance with safety and regulatory standards. To excel in this role, the ideal candidate should have a degree or diploma in Electrical/Mechanical Engineering and/or Building Management. Knowledge in preventive maintenance programs and special projects will be valuable. T...