24 Service Recovery Jobs

Job Overview: The opening is for Group Lead(GIS). Shift: 24*7(Night). Location-Hyderabad. Mandatory Skills: Should have at least 18 months of experience in Geographical Information System (GIS) domain. At least 18 months of experience as FLM or TL. Key Responsibilities: Experience working in a QA as Service business unit in BPS. Excellent Communication Skills (Verbal & Written). Strong interpersonal & influence management skills and decision-making skills. Ability to work & communicate with people across organizational units and locations. Strong Team building skills. Ability to think strategically & translate strategy into measurable action plans. Strong analytical skills with an ability to solve a problem with a win-win negotiation approach. Ability to lead people in large, multi-functional efforts. Motivating associates through effective management and constructive feedback. Should have excellent knowledge of Customer Service, Taking Ownership, Service Recovery, Performance Management, Employee Coaching and Mentoring. Leading by Example and ability to handle stressful situations. Can make judgment calls on risk rating, is able to interpret and apply policy. Ensure quality sampling targets (ISO) are met, systems and measures are robust. Collaborate with internal and external stakeholders to deliver to the business strategic plans in relation to quality improvement. Required Skills & Qualifications: The applicant should be a confirmed full-time employee of the organization and should have completed 18 months of service in his/her current role as on the last day of this month. The applicant should be a confirmed full-time employee of the organization. Mandatory Skills: Geographic Info. Systems(Car support). Experience: 3-5 Years.

As a valued team member of Ameriprise India LLP, your primary responsibility will be to provide world-class, specialized phone service to high-priority advisors, clients, or other relationship partners. You will be entrusted with successfully resolving customer-initiated service issues in an innovative manner. In addition to addressing more complex issues escalated from service teams, you will play a lead role in communicating resolution status updates to the relevant parties. Proactively initiating customer contact is essential to ensure the highest possible quality of customer service. You will have the significant responsibility of leading a team of contact center resources, ensuring effective service level adherence by promptly and accurately resolving advisor and client queries on a daily basis. Coaching phone agent performance through various channels such as e-mail, phone, and face-to-face interactions will be a crucial aspect of your role. Handling in-bound calls, fielding questions/escalations, and facilitating call-backs as needed will also be part of your duties. Collaborating with Human Resources and functional leaders to formulate career progression and employee development plans will be essential for team growth. Providing leadership guidance, motivating team members, and improving/sustaining performance through effective coaching and mentoring techniques will be a key focus. Conducting quality review functions for the team, including real-time and recorded call monitoring sessions, error checking, reporting, and validation, will help maintain service excellence. Your role will involve sharing quality results with phone agents and leaders, identifying performance gaps, and facilitating necessary trainings. You will also assist in customer service-related process improvement initiatives and projects while providing subject matter expertise and mentoring less-experienced team members. Participation in business-driven projects and initiatives will be expected to contribute to the overall success of the team. To excel in this role, you should have experience in a service call center or transaction processing environment, along with a strong working knowledge of customer service processes, policies, techniques, and applicable regulations. Your ability to research and resolve complex, high-priority service issues in a timely manner, coupled with strong written and verbal communication skills, will be critical. Demonstrated experience working directly with high-priority internal and external customers, as well as team handling experience, will be an advantage. While not mandatory, product-specific or financial services industry experience and prior exposure to service recovery techniques and processes are preferred qualifications. Join us at Ameriprise India LLP, a company dedicated to providing client-based financial solutions for over 125 years. Be part of an inclusive, collaborative culture that values your contributions and offers opportunities for professional growth. If you are talented, driven, and seeking to work for an ethical company that cares, take the next step and embark on a rewarding career with us.,

You are seeking individuals with experience in hospitality and operations to lead the role of Manager Guest Experience at a high-end retail store in Mumbai. Your primary focus will be on maintaining world-class housekeeping standards, ensuring service excellence, and overseeing front-of-house operations. As the Manager Guest Experience, you will be responsible for seamlessly integrating housekeeping, hospitality, facility management, and operations to enhance the guest experience and uphold luxury standards at all customer touchpoints. Your key responsibilities will include supervising housekeeping operations, conducting audits to maintain high standards, coordinating with vendors for prompt issue resolution, and curating the store environment for an immersive guest experience. Additionally, you will be required to execute cultural showcases, exhibitions, and events in-store to engage guests, coordinate with various teams for seamless execution, oversee event logistics, and integrate artisan stories into displays. You will also need to train front-of-house teams on storytelling and heritage alignment to support the brand narrative. The ideal candidate should possess a graduate or postgraduate degree in Hospitality, along with at least 5-8 years of experience in housekeeping supervision and guest services, preferably in luxury retail or hospitality. Exposure to high-footfall environments and knowledge of Indian craft-led retail would be advantageous. You should be willing to work on weekends, holidays, and during key events, fluent in English and at least one regional language, and comfortable with basic tech tools. If you meet the qualifications and are looking for a change, please connect with the hiring team at your earliest convenience.,

The role requires you to act as a relationship manager for the assigned customer base, ensuring all policy-related servicing aspects are handled efficiently. It is a field job that involves customer visits for renewal collection and servicing. Your key responsibilities include achieving persistency/collections targets on a monthly basis, coordinating customer meets in branches/centers for special campaigns/collections, and conducting joint calls with branch/sales/persistency teams for service recovery and collections. You will be expected to follow up daily with the sales hierarchy for expected collections and results, as well as ensure timely collection and submission of mandatory requisites for policy reinstatements. It is essential to provide accurate reporting of visits and collection numbers in the designated tracker/application. Maintaining customer contact ability by updating/addition of new contact details through direct visits at their residence/offices is a crucial part of the role. Additionally, you must actively participate in all trainings and audits specified by clients while ensuring compliance with audit/regulatory bodies, as well as company policies and procedures. This is a full-time position with Provident Fund benefits, requiring team handling experience in collections for at least 1 year. The work location is in person, and the schedule is a day shift. Application Question(s): Please provide details of your current salary and notice period.,

As a Customer Support representative at FedEx, your primary responsibilities will include Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiry Handling, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, and Escalated Issue Resolution. You will be required to ensure the completion of defined processes and procedures accurately and within deadlines, while adhering to relevant internal and external standards. In cases of anomalies, you will be expected to exercise judgment based on rules and procedures to resolve them. For more complex issues, escalation to senior team members may be necessary. Your role will also involve utilizing Interpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, and Problem-Solving Skills to effectively carry out your duties. At FedEx, we prioritize our employees and are dedicated to fostering a diverse, equitable, and inclusive workforce that upholds fair treatment and provides growth opportunities for all individuals. We are an equal opportunity employer committed to hiring qualified applicants regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. FedEx, as one of the world's largest express transportation companies, is recognized as one of the top 10 Most Admired Companies by "Fortune" magazine. With a global network that spans over 220 countries and territories, FedEx relies on its exceptional team of employees to deliver outstanding transportation and business solutions to customers worldwide. Our People-Service-Profit philosophy underscores our commitment to caring for our employees, who in turn provide exceptional service to our customers, leading to profitability that ensures our future success. By reinvesting profits into the business and our employees, we maintain a work environment that encourages innovation and high-quality service delivery. The FedEx culture is a vital component of our identity and success, driving our behaviors, actions, and activities across the globe. It is a key differentiator that sets us apart in the global marketplace and underpins our growth and competitiveness.,

JobTitle PrincipalNodalOfficer (PNO) / Nodal Officer (NO) / Circle Nodal Officer (CNO) Department Service Recovery Grade AM / DM / M Location Mumbai ReportingTo A. POSITION PURPOSE The Principal Nodal Officer (PNO) / Nodal Officer (NO) & Circle Nodal Officer (CNO) is responsible for managing the Grievance Redressal Processof the Bank and for managing the activities of their Unit. Customers with grievance shouldbeabletoapproachthePNO / NO / CNOinthefirstinstanceandhenceliaiseswiththeVarious Units/ Depts/ Branchesongrievancematters.Theteam ensuresthattheBank'sescalationmanagementprocessesarecreated&implementedaspertheregulatoryguidelines.Allcomplaints&complainants are treated fairly by providing the appropriate resolutions within the set timelines,withthedesired quality &arecommunicatedproperlytoallconcerned parties. PrimaryPurposes: EnsuretheprescribedGrievanceRedressalProcessoftheBankworksinspirit in action. Ensuretheescalationmatrixworkssmoothlyfromaregulatoryperspective. Isthecustodianofensuring'Fairtreatment'toallcomplaintsand complainants B. KEY POSITION RESPONSIBILITES SR. Key Responsibilities 1. As the highest level in the escalation matrix for the aggrieved customers within the Bank, isresponsible for fair treatment of all complaints of the Bank. As a team player at bank's escalationmanagementprocesses,ensuresqualityoftheresolutionprovided,theTATsbeingpracticed& thecommunicationbeing metedoutareasper theagreedstandardsoftheBank. 2. ResponsibleforallPNO / NO/CNOrelatedactivitiesforallsegments,businesses andchannels oftheBank. 3. Responsibleforthemanagementof allPNO/ NO / CNOcomplaints.Ensureseffective&timelyresolution ofallsuchcomplaintsinlinewiththeregulatoryrequirements. 4. EnsurescompleteadherencetoBankingOmbudsmanSchemeandInternalOmbudsmanscheme publishedbytheRegulator. 5. Ensures period presentations/submissions to management on complaint trends/regulatory viewsonBankintermsoftrends andhighlightsdeficienciesobserved, ifany. 6. EnsuresthatappropriateRedFlagsareraisedtomanagement,whenrequired. 7. Ensures all complaints across all channels, where the resolution is partial/fully not in favour ofthe complainant, are un-biasedly evaluated at PNO / NO / CNO level & that fair judgments are passed on tothe complainants. 8. Ensures analysis of each escalation to derive the root cause/s (RCA) for further reduction &/ornon-recurrence ofthecomplainttypeiscarriedout. 9. LeveragestheRCAsoftheescalationsforimprovementoftheproducts,processes,technology, communication&people. 10. Provides regularinputstoprogress onthejourney toachievetheBank's&Services unit'svision& framework. 11. Ensuresacontinuousimprovementprocessisinplacetomaintainthehighbenchmarkssetfor theescalationmanagementprocess. 12. Keycontributor indesigning &executing theBank'sagendaonservicerecovery. Identifiesmassimpactitems/incidentsfromtheescalations&ensuretheServicesLeadershipTeamis edwellintime. C. QUALIFICATIONSANDEXPERIENCEREQUIREMENT Qualifications Essential Graduate Preferred PostGraduate/MBA(fulltime) Experience Essential . Minimum 5 years of total work experience, incl.min.3 years in bankingacross differentunits/businesses. . Atleast2yearsofexperience inmanagingcomplaints/grievanceredressal /escalationsmanagementat senior levels Preferred Combinationofexperienceinbranchbanking,operations&services D D D. COMPETENCY REQUIREMENTS a. TechnicalSkills Skill Attribute ServiceExcellence . TreatingCustomerRight . Takingend-to-endOwnershipofCustomerIssues . CuttingacrosstheBanktoobtainresultsforCustomerServicing . Alwayshandling Customerswithapositiveattitude . Valuingthevaluechainwithintheorganisation . StayingaheadofCustomerNeeds/Queries Complaints & Request Handling . Aptitudetosenseclientimpactingissuesandproposemeasurestomitigate . Abilitytocutthroughtheorganisationandseekappropriateinformation . KnowledgeofallBanksprocesses,products&services . AbilitytoseeksolutionstoClient Issues&Complaintsandhandlethemholistically . Abilitytosenseareasofconcern&suggestmeasurestomitigatethem. Bank Processknowledge . Good understanding of overall banking products & processes including, Liability,Assets,Agri,Financialinclusion, ThirdPartyinvestments,insuranceandcreditcards . Understandingofregulators&their guidelines(RBI,BCSBI,IRDA,SEBI,TRAI,etc.) . KnowledgeofBank'schannelsandoperations . Wellversedwithdigitalbankingchannels,apps&socialmedia CommunicationSkills . Clearly conveys and cascades information and ideas, through a variety of media, toindividuals or groups in ways that engages the audience and helps them to understandandretainthemessage . Isconsultativeandseekstopersonalisecommunicationtomeettheinternal/external customers'needs . Activelyseeksandanalysesfeedbackandrespondsinanappropriatemanner PeopleManagement . Actively builds and fosters a friendly, harmonious and productive working atmosphereforall staff. . Coach and mentor the Management and Supervisors in developing sound peoplemanagement,leadershipskillsandrelevantcompetencies. . Activelysharesownknowledgeandexperiencewithothersintheteam. . Leadsbyexample.Modelsrespect,helpfulness,cooperationandorganisationalvalues. . Buildsacohesiveandcollaborativeteamenvironment. ProjectManagement . OverallProjectManagement&Execution,including Initiating&Planning Deliveringresults Monitoring&Controlling ProjectRisks StakeholderManagement ProjectClosure E. FUNCTIONALINTER-LINKAGES Internal& External AlldepartmentsoftheBank,particularly . ManagementCommittee,inparticular: ED& Mancom Members ManagementofWholesale , BBB,RBB,RetailAssets&CreditCardsbusiness/productUnitsandtheirteams HeadStrategy,RetailBanking&FI . FraudRiskManagement . ChiefComplianceOfficer&histeam . AllClient ServicesVerticalHeadsandtheirteams . Marketing&Communications . BranchNetwork&OtherChannels . Operations . IT . ExternalServicesOrganisations

JobTitle PrincipalNodalOfficer (PNO) / Nodal Officer (NO) / Circle Nodal Officer (CNO) Department Service Recovery Grade AM / DM / M Location Mumbai ReportingTo A. POSITION PURPOSE The Principal Nodal Officer (PNO) / Nodal Officer (NO) & Circle Nodal Officer (CNO) is responsible for managing the Grievance Redressal Processof the Bank and for managing the activities of their Unit. Customers with grievance shouldbeabletoapproachthePNO / NO / CNOinthefirstinstanceandhenceliaiseswiththeVarious Units/ Depts/ Branchesongrievancematters.Theteam ensuresthattheBank'sescalationmanagementprocessesarecreated&implementedaspertheregulatoryguidelines.Allcomplaints&complainants are treated fairly by providing the appropriate resolutions within the set timelines,withthedesired quality &arecommunicatedproperlytoallconcerned parties. PrimaryPurposes: EnsuretheprescribedGrievanceRedressalProcessoftheBankworksinspirit in action. Ensuretheescalationmatrixworkssmoothlyfromaregulatoryperspective. Isthecustodianofensuring'Fairtreatment'toallcomplaintsand complainants B. KEY POSITION RESPONSIBILITES SR. Key Responsibilities 1. As the highest level in the escalation matrix for the aggrieved customers within the Bank, isresponsible for fair treatment of all complaints of the Bank. As a team player at bank's escalationmanagementprocesses,ensuresqualityoftheresolutionprovided,theTATsbeingpracticed& thecommunicationbeing metedoutareasper theagreedstandardsoftheBank. 2. ResponsibleforallPNO / NO/CNOrelatedactivitiesforallsegments,businesses andchannels oftheBank. 3. Responsibleforthemanagementof allPNO/ NO / CNOcomplaints.Ensureseffective&timelyresolution ofallsuchcomplaintsinlinewiththeregulatoryrequirements. 4. EnsurescompleteadherencetoBankingOmbudsmanSchemeandInternalOmbudsmanscheme publishedbytheRegulator. 5. Ensures period presentations/submissions to management on complaint trends/regulatory viewsonBankintermsoftrends andhighlightsdeficienciesobserved, ifany. 6. EnsuresthatappropriateRedFlagsareraisedtomanagement,whenrequired. 7. Ensures all complaints across all channels, where the resolution is partial/fully not in favour ofthe complainant, are un-biasedly evaluated at PNO / NO / CNO level & that fair judgments are passed on tothe complainants. 8. Ensures analysis of each escalation to derive the root cause/s (RCA) for further reduction &/ornon-recurrence ofthecomplainttypeiscarriedout. 9. LeveragestheRCAsoftheescalationsforimprovementoftheproducts,processes,technology, communication&people. 10. Provides regularinputstoprogress onthejourney toachievetheBank's&Services unit'svision& framework. 11. Ensuresacontinuousimprovementprocessisinplacetomaintainthehighbenchmarkssetfor theescalationmanagementprocess. 12. Keycontributor indesigning &executing theBank'sagendaonservicerecovery. Identifiesmassimpactitems/incidentsfromtheescalations&ensuretheServicesLeadershipTeamis edwellintime. C. QUALIFICATIONSANDEXPERIENCEREQUIREMENT Qualifications Essential Graduate Preferred PostGraduate/MBA(fulltime) Experience Essential . Minimum 5 years of total work experience, incl.min.3 years in bankingacross differentunits/businesses. . Atleast2yearsofexperience inmanagingcomplaints/grievanceredressal /escalationsmanagementat senior levels Preferred Combinationofexperienceinbranchbanking,operations&services D D D. COMPETENCY REQUIREMENTS a. TechnicalSkills Skill Attribute ServiceExcellence . TreatingCustomerRight . Takingend-to-endOwnershipofCustomerIssues . CuttingacrosstheBanktoobtainresultsforCustomerServicing . Alwayshandling Customerswithapositiveattitude . Valuingthevaluechainwithintheorganisation . StayingaheadofCustomerNeeds/Queries Complaints & Request Handling . Aptitudetosenseclientimpactingissuesandproposemeasurestomitigate . Abilitytocutthroughtheorganisationandseekappropriateinformation . KnowledgeofallBanksprocesses,products&services . AbilitytoseeksolutionstoClient Issues&Complaintsandhandlethemholistically . Abilitytosenseareasofconcern&suggestmeasurestomitigatethem. Bank Processknowledge . Good understanding of overall banking products & processes including, Liability,Assets,Agri,Financialinclusion, ThirdPartyinvestments,insuranceandcreditcards . Understandingofregulators&their guidelines(RBI,BCSBI,IRDA,SEBI,TRAI,etc.) . KnowledgeofBank'schannelsandoperations . Wellversedwithdigitalbankingchannels,apps&socialmedia CommunicationSkills . Clearly conveys and cascades information and ideas, through a variety of media, toindividuals or groups in ways that engages the audience and helps them to understandandretainthemessage . Isconsultativeandseekstopersonalisecommunicationtomeettheinternal/external customers'needs . Activelyseeksandanalysesfeedbackandrespondsinanappropriatemanner PeopleManagement . Actively builds and fosters a friendly, harmonious and productive working atmosphereforall staff. . Coach and mentor the Management and Supervisors in developing sound peoplemanagement,leadershipskillsandrelevantcompetencies. . Activelysharesownknowledgeandexperiencewithothersintheteam. . Leadsbyexample.Modelsrespect,helpfulness,cooperationandorganisationalvalues. . Buildsacohesiveandcollaborativeteamenvironment. ProjectManagement . OverallProjectManagement&Execution,including Initiating&Planning Deliveringresults Monitoring&Controlling ProjectRisks StakeholderManagement ProjectClosure E. FUNCTIONALINTER-LINKAGES Internal& External AlldepartmentsoftheBank,particularly . ManagementCommittee,inparticular: ED& Mancom Members ManagementofWholesale , BBB,RBB,RetailAssets&CreditCardsbusiness/productUnitsandtheirteams HeadStrategy,RetailBanking&FI . FraudRiskManagement . ChiefComplianceOfficer&histeam . AllClient ServicesVerticalHeadsandtheirteams . Marketing&Communications . BranchNetwork&OtherChannels . Operations . IT . ExternalServicesOrganisations

Hi Jobseekers We are hiring for the Group Lead role for India's biggest MNC for Geographical Information System(GIS) domain . Role- Group Lead Location Hyderabad GIS Experience 1+ year Team Lead Experience- 2+ years Overall Experience- 5 + years Budget - Upto 10 LPA Requirement Criteria Minimum of 18 months of experience in a Team Leader (TL) role. Strong exposure to Geographic Information Systems (GIS) with at least 18 months of domain-specific experience. Proven experience working within a QA-as-a-Service model in a Business Process Services (BPS) environment. Exceptional verbal and written communication skills. Job Role & Responsibilties Accountable for managing and driving the performance of a team of Production Specialists. Ensure prompt and professional communication with clients and internal stakeholders. Address and resolve customer complaints, identifying and escalating priority issues as needed. Build strong customer relationships to enhance engagement and ensure a positive customer experience. Monitor team performance to ensure all client metrics and SLAs are consistently met; support service delivery teams in process stabilization efforts. Conduct data analysis to identify short- and long-term trends, prepare detailed reports, visual dashboards, and provide insights for business decision-making. Manage employee-related financials such as incentives, PBPP, QPLC, and oversee performance metrics (weekly, monthly, quarterly, annual), stacks, PMS, and attrition tracking. Identify operational bottlenecks and propose actionable, SMART (Specific, Measurable, Achievable, Relevant, Time-bound) recommendations to d rive continuous process improvement. How to Apply: For any further queries or to get your interview aligned please give a call on - 9580746603 (Pooja Mishra), if incase it misses you can connect with Fauzia 9569902470. Please allow us time to revert and request you to drop either a text or drop your resume over the same number. #grouplead #gis #operations #mappingprocess #google maps #mappingtools #teamlead #rmi

At Moody's, we bring together the brightest minds to transform today's risks into tomorrow's opportunities. We strive to cultivate an inclusive environment where everyone is encouraged to be themselves, fostering a culture of open exchange of ideas, innovative thinking, and meaningful communication with both colleagues and clients. If you are enthusiastic about this opportunity and even if you don't meet every single requirement, we encourage you to apply. You might still be a great fit for this role or other positions we have available. We are looking for candidates who embody our values: investing in every relationship, leading with curiosity, embracing diverse perspectives, translating inputs into actions, and maintaining trust through integrity. **Skills and Competencies:** - Possess at least 8 years of experience in a global network operations team. - Strong knowledge and practical experience in BGP peering, routing/switching, MPLS, ISIS, and OSPF. - Understanding of core Networking concepts. - Proficient in network troubleshooting tools such as Wireshark, Azure Network Watcher, and Log Analytics. - Familiarity with network security principles and practices, including access control and information transfer policies. - Proven track record in investigating complex issues, leading major incident recovery, and attention to detail in problem-solving. - Experience with ITSM systems like ServiceNow. - Customer-focused with exceptional written and verbal communication skills. **Education:** - Demonstrated hands-on network engineering experience. - Possession of CCNP or higher certification (CCIE and/or CISSP highly valued). - In-depth understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS). - Solid grasp of the OSI or TCP/IP model. - Hands-on experience with monitoring, network diagnostic, and network analytics tools. **Responsibilities:** - Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS). - Perform network maintenance, system upgrades, and security configurations. - Monitor system performance, availability, and reliability. - Provide Level-2/3 support and troubleshooting. - Ensure changes to the network infrastructure comply with configuration and change management policies. - Implement security tools, policies, and procedures in collaboration with the security team. - Liaise with vendors and IT personnel for issue resolution. - Implement global risk controls, security measures, and best practices. - Collaborate with IT staff for software and system operation. - Conduct system audits, security assessments, and provide technical support. - Offer training to end-users and team members. - Work towards achieving ITIL process compliance and maintain operational security metrics. - Drive continuous improvement through automation and orchestration. - Identify opportunities for performance optimization, reliability enhancement, and cost efficiency. - Collaborate with various teams for problem resolution, reporting, and coordination. The Technology Services Group (TSG) is looking for a skilled Network Support Engineer to join the team. As a key member of the global network operations team, you will be responsible for maintaining and optimizing the network infrastructure to ensure seamless connectivity, high performance, and reliability.,

As a Data Centre Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support to clients by identifying and resolving technical incidents and problems. By proactively addressing service incidents and driving them towards effective resolution, you will ensure that all requests are handled promptly and in accordance with procedures to meet service level agreements. Your key responsibilities will include maintaining the support process, investigating and diagnosing problems using service assurance tools, resolving incidents following established procedures, and carrying out maintenance tasks as required. You will also play a crucial role in monitoring service delivery against service level agreements, analyzing service records, and identifying actions to maintain or improve service levels. In this role, you will utilize your knowledge of technical documentation, management agent concepts, redundancy concepts, and remote console architecture within the supported technical domain. Additionally, you will be expected to have working knowledge of vendor technologies such as Cisco, EMC, Dell Avaya, and possess customer service orientation, pro-active thinking, problem-solving skills, attention to detail, analytical thinking, and excellent communication skills. To qualify for this position, you should hold a Bachelor's degree or equivalent in Information Technology or a related field, along with an associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC (e.g., CCNA (DC)). Entry-level experience in call center routing technologies, voice over IP technologies, security/firewalls, networking, IT infrastructure, technical support, diagnosis, troubleshooting, and providing remote support in Data Centre technologies is required. As part of our global team, you will work in a hybrid working environment that promotes diversity, inclusion, and equal opportunities. Join NTT DATA to grow your career, expand your skills, and make a difference in the world of technical support.,

As a Customer Support representative at FedEx, you will oversee all representative activities, including coaching and monitoring with the support of the QA team. Your role will involve managing escalations, auditing process compliance, and ensuring contact quality. Additionally, you will be responsible for handling bookings, ad hoc inquiries, and tracking and monitoring solutions for prevention purposes. Relationship management, account creation, basic process onboarding, providing quotes, complaint handling, issue resolution, case management, service recovery, proactive prevention, claims handling, and escalated issue resolution are also key aspects of your responsibilities. You will support the manager by supervising the day-to-day coordination of team activities to ensure processes and procedures are completed promptly and consistently in alignment with company goals and regulatory requirements. Your skills in influencing, persuasion, written and verbal communication, teamwork, interpersonal interactions, planning, and organizing will be critical for success in this role. FedEx values a diverse, equitable, and inclusive workforce and is committed to fair treatment and growth opportunities for all employees. Regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by law, all qualified applicants will be considered for employment. FedEx, a leading express transportation company, is dedicated to delivering outstanding service and business solutions to customers in over 220 countries and territories worldwide. Our success is fueled by our exceptional team of FedEx members who strive to make every customer experience exceptional. The People-Service-Profit (P-S-P) philosophy guides every decision, policy, and activity at FedEx, emphasizing the importance of caring for our people to deliver impeccable service to customers and ensure profitability for the future. Reinvesting profits back into the business and our people is a key element of our philosophy, fostering an environment that encourages innovation and high-quality service delivery. Our culture at FedEx is a fundamental aspect of our success, reflected in our behaviors, actions, and activities worldwide. The culture and values at FedEx have been integral to our growth and differentiation in the global marketplace since our inception in the 1970s, setting us apart from competitors and driving our continued success.,

As the F&B Manager, you will be responsible for overseeing all food and beverage operations to ensure the delivery of an exceptional guest experience. Your main objectives will be to forecast, plan, and manage all F&B outlets, staff, and finances in order to optimize sales and revenue through customer satisfaction and employee engagement. Your primary focus will be on guest satisfaction, aiming to exceed guest expectations and maximize guest satisfaction scores by handling complaints effectively and providing proper service recovery. You will be tasked with maintaining high service standards, both externally with guests and internally with staff, anticipating customer needs and proactively addressing any concerns. Staying abreast of industry trends will be crucial, as you will be expected to make recommendations to enhance the competitive standing of the F&B outlets. Collaboration with the head chef and kitchen staff will be necessary to ensure the smooth operation of the kitchen, develop quality menus that align with business objectives, and achieve budgeted food costs. Your role will also involve fostering employee satisfaction through effective leadership and motivational techniques to enhance productivity and job satisfaction among your team members. Recruitment, training, and performance appraisals will be part of your responsibilities in building a strong and talented workforce. Effective coordination with other departments will be essential to ensure seamless operations and achievement of departmental goals. Communication with your immediate supervisor regarding any significant issues or developments will be vital to maintain transparency and address challenges promptly. You will be expected to implement cost control measures to minimize breakage and pilferage, as well as develop revenue management strategies to achieve revenue and profit targets. Setting clear targets, KPIs, schedules, policies, and procedures will be key to driving revenue growth and operational efficiency. Ensuring compliance with health and safety regulations will be imperative to maintain a safe and secure environment for guests and staff alike. Your commitment to upholding policies and regulations will contribute to the overall success and reputation of the F&B operations.,

As a customer service supervisor, your primary responsibility will be to deliver courteous and professional customer service. This involves efficiently handling guest and employee inquiries, maintaining positive interactions, and ensuring timely follow-up on any issues that may arise. Additionally, you will be in charge of supervising maintenance activities, including executing preventive maintenance programs and ensuring compliance with safety and regulatory standards. To excel in this role, the ideal candidate should have a degree or diploma in Electrical/Mechanical Engineering and/or Building Management. Knowledge in preventive maintenance programs and special projects will be valuable. Technical expertise in areas such as air conditioning, ventilation, refrigeration systems, fire main systems, sprinklers, water/waste treatment, or hydraulics will be an advantage. In addition to maintenance supervision, you will also be responsible for promoting effective energy conservation practices, proper tool handling, maintaining cleanliness, and overseeing technical purchases and service recovery processes. If you are passionate about providing exceptional customer service, have a background in engineering or building management, and possess the technical knowledge required for maintenance supervision, we encourage you to apply for this exciting opportunity.,

You will play a crucial role in ensuring guest satisfaction and maximizing the GSTS score by surpassing guest expectations through effective complaint handling and proper service recovery. Your focus will be on preserving excellent levels of both external and internal guest services, identifying customer needs, and proactively responding to all concerns. Monitoring industry trends and making recommendations to enhance the competitive status of the outlet will be part of your responsibilities. You will work closely with the head chef and kitchen staff to ensure the efficient operation of the kitchen, design quality menus that align with the business objectives, and achieve budgeted food costs. Additionally, overseeing the planning and implementation of menus and wine lists will be essential. Utilizing your leadership skills and motivational techniques, you will aim to maximize employee productivity and ensure the satisfaction of your direct reports. Leading the team by recruiting, training, and appraising talented personnel will be a key aspect of your role. Effective coordination and follow-up with other departments will be necessary to ensure smooth operations and the achievement of departmental goals. Keeping your immediate supervisor informed promptly and comprehensively of all problems or significant matters will be crucial for maintaining effective communication within the team. Implementing best practices for breakage and pilferage control to manage costs effectively will also be part of your responsibilities.,

As the Director of Service Management at Barry Callebaut Digital (BCD), you will play a pivotal role in leading the digital transformation within the chocolate industry. Reporting directly to the VP Technology Services, you will have the opportunity to shape the operational support and service management, thereby enhancing the digital way of working. Your key responsibilities will include leading the development and management of global service management teams, implementing IT service management tooling, processes, and governance structures. You will also be responsible for developing a strategic roadmap for IT service management capabilities, driving standardization of IT services, and overseeing the implementation of the service management platform. In this global leadership role, you will collaborate with key stakeholders across various locations, requiring up to 20% travel. To excel in this position, you should hold a graduate degree in IT/technology or a related field, possess significant experience in IT service management frameworks such as ITIL v3 and ITIL v4, and have a deep understanding of ITSM tooling, especially ServiceNow. Additionally, you should have a minimum of 10 years of relevant work experience, including experience in managing global service desk operations and leading IT teams. You should demonstrate a hands-on attitude, strong technical knowledge, and the ability to drive change collaboratively on a global scale. Your success in this role will depend on your ability to inspire and motivate diverse teams, prioritize service excellence, and foster a culture of continuous improvement and learning. Furthermore, you should possess excellent communication skills, the capacity to build internal and external partnerships, and a passion for user-centric technology and innovation. At Barry Callebaut, we are committed to Diversity & Inclusion, and we value individuals who can contribute to their full potential while upholding high ethical standards in all decisions and actions. Join us in our mission to lead the digital revolution in the chocolate industry and make a significant impact on the future of BC Digital. #oneBC - Diverse People, Sustainable Growth.,

The Vice President Customer Service and Experience will lead the organization's grievance redressal function, ensuring the timely, compliant, and customer-sensitive resolution of high-level complaints. You will be responsible for governing grievance operations across regions and branches, ensuring adherence to IRDAI regulations, and driving continuous service improvement to protect and enhance customer trust. Your key responsibilities will include owning and resolving complaints escalated to senior leadership and regulators (IRDAI, Ombudsman, Consumer Forums), handling high-impact issues such as mis-selling, service failure, death claims, and policy lapses with utmost sensitivity. You will also be responsible for implementing robust grievance monitoring mechanisms across all locations, conducting quarterly reviews, and providing reports to leadership, identifying key trends, risks, and opportunities. In addition, you will ensure TAT compliance and quality closures that are fair, well-documented, and customer-centric. Driving RCA and implementing systemic corrections for recurring issues will be crucial. Maintaining compliance with IRDAI guidelines, managing IGMS operations, and collaborating with audit and compliance teams to ensure data accuracy and timely reporting will also be part of your role. Analyzing grievance trends for mis-selling indicators, collaborating with Sales, Product, and Training to reduce mis-selling, and improving customer onboarding will be essential for mis-selling prevention. You will champion service recovery initiatives, introduce technology-driven grievance management solutions, and foster a Customer First culture across teams. As a leader, you will lead the central grievance team, guide regional units, and partner with cross-functional leaders to enable swift and holistic grievance resolution. Mentoring team members to promote best practices in service delivery will also be a key aspect of your role. Key Skills & Competencies required for this position include a deep understanding of IRDAI regulations and grievance protocols, strong escalation and stakeholder management abilities, data-driven with strong analytical and reporting skills, familiarity with insurance systems and CRM platforms, high ownership, customer empathy, and ethical leadership, and the ability to influence cross-functional teams. Qualifications & Experience expected for this role are a Graduate degree (preferred in Insurance, Law, or Management); Postgraduate/MBA is a plus, Certifications such as Licentiate/Associate from the Insurance Institute of India (preferred), and 15+ years of experience in life insurance customer service, with 5+ years in grievance redressal leadership. Experience managing escalations at HO/regulatory levels is a must-have, and Life Insurance Experience is mandatory. If you are interested in this position, please share your updated resume on jeena.sunil@evokehr.com or connect on -9274682913.,

You are an experienced and proactive Operations Manager responsible for setting up, leading, and managing the operations team based in Thane. In this critical leadership role, you will ensure smooth and efficient logistics execution, deliver outstanding customer service, and foster a high-performing team culture. Your key responsibilities include team leadership and development, customer service and escalation management, operational execution, collaboration, and reporting. As the Operations Manager, you will build and manage a team of Operations Executives handling daily shipments, provide coaching and guidance for service excellence, and develop training programs for staff. You will also serve as the senior escalation contact for customers in India, oversee operational processes from shipment bookings to delivery, and ensure compliance with global SOPs and customer requirements. Your role involves collaborating with global Marinetrans offices for seamless coordination, providing regular reporting on team performance and operational KPIs, and participating in continuous improvement projects. To qualify for this position, you should have a Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field, along with 6-10 years of logistics experience, including managerial roles. The ideal candidate will possess strong knowledge of international shipping, air and sea freight, and customs procedures, as well as excellent leadership, communication, and organizational skills. Proficiency in logistics software and the Microsoft Office Suite is required. Previous experience in marine logistics is advantageous but not mandatory. In return, Marinetrans offers you a leadership role in a globally recognized logistics company, the opportunity to build and shape a new team and operational setup in India, international exposure, cross-functional collaboration, and career development in a dynamic industry. Marinetrans is a global logistics provider specializing in marine spare parts delivery, offering end-to-end solutions for the maritime industry. Join us in establishing a strong operations hub in India and lead our team in Thane, Mumbai.,

Pre-Opening & Setup Phase Oversee the setup, implementation, and operational launch of Front Office & Housekeeping for new properties. Ensure all SOPs are established, documented, and strictly followed, aligning with brand standards. Work closely with project and procurement teams to ensure the right infrastructure, materials, and technology are in place before opening. Recruit, train, and onboard Front Office & Housekeeping teams, ensuring operational efficiency from Day 1. Conduct trial runs, mock stays, and soft openings to identify and resolve operational gaps before official launch. Act as the troubleshooter, ensuring smooth pre-opening execution before transitioning to the next project. Operational Execution & Compliance Implement and enforce Front Office and Housekeeping SOPs, ensuring consistent service delivery across multiple locations. Work with IT teams to set up PMS, housekeeping software, and guest feedback systems. Set up inventory controls, housekeeping schedules, and guest experience workflows. Ensure adherence to hygiene, safety, and brand standards, conducting audits to maintain compliance. Train property teams on best practices for guest handling, complaint resolution, and efficiency-driven operations. Act as a liaison between property teams and corporate leadership, ensuring expectations are met. Handover & Next Location Deployment Ensure the property is fully operational with a self-sufficient team before transitioning out. Conduct final audits to confirm process adherence, team readiness, and guest experience standards. Provide feedback to the Pre-Opening GM and senior leadership regarding operational learnings and improvements. Move to the next pre-opening location, repeating the process for new properties. Qualifications & Skills Experience: 57 years in hotel operations, with expertise in Front Office & Housekeeping. Pre-opening experience is mandatory. Leadership: Ability to set up teams from scratch, establish SOPs, and drive performance before transitioning. Guest-Centric Approach: Strong problem-solving and service recovery skills to enhance guest satisfaction. Tech-Savvy: Familiarity with PMS, housekeeping management software, and guest feedback tools. Financial Acumen: Understanding of budgets, cost control, and revenue strategies for FO & HK. Flexibility & Travel: Willingness to travel frequently and work non-traditional hours, including weekends and holidays. Education: Degree in Hospitality/Hotel Management is mandatory. Project Management Mindset: Ability to set up, implement, ensure compliance, and move on to the next project efficiently.

Description We are seeking an experienced Executive Customer Service to join our dynamic team in India. The ideal candidate will have a strong background in customer service and a passion for helping customers resolve their issues. You will play a key role in ensuring customer satisfaction and enhancing the overall customer experience. Responsibilities Manage customer inquiries and provide effective solutions in a timely manner. Handle customer complaints and escalate issues when necessary to ensure customer satisfaction. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve customer service processes and enhance customer experience. Provide feedback on customer service trends and areas for improvement. Skills and Qualifications Bachelor's degree in Business Administration, Communications, or related field. 4-10 years of experience in customer service or related field. Strong verbal and written communication skills. Proficiency in customer service software and CRM systems. Excellent problem-solving skills and ability to think critically under pressure. Ability to work collaboratively in a team environment and handle multiple tasks effectively.

Responsible for resolving customer queries and service requests received through email Ensure service interactions are dealt with promptly including service recovery Coordinate with internal teams to ensure the requests are closed in a timely manner

>> Responsible for managing the performance for the team of Production Specialist >>Responsible for responding back to the client and internal stakeholders in an efficient and professional manner >>Handles and resolves customer complaints- identify and escalate priority issues >>Build a strong personal customer rapport and establish engagement to drive positive customer experience >> Ensures compliance with all company and departmental policies, procedures, and guidelines >>Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization >>Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports >>Work on employee financials (incentives, PBPP, QPLC etc.), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition >>Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement; About The Role Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ? Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ? Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ? Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ? Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team >>Excellent Communication Skills (Verbal & Written) >>Strong interpersonal & influence management skills and decision making skills >>Ability to work & communicate with people across organizational units and locations. Strong Team building skills >>Ability to think strategically & translate strategy into measurable action plans >>Strong analytical skills with an ability to solve a problem with a win-win negotiation approach >>Ability to lead people on large, multi-functional efforts. Motivating associates through effective management and constructive feedback >>Should have excellent knowledge of Customer Service, Taking Ownership, Service Recovery, Performance Management, Employee Coaching and Mentoring >>Leading by Example and ability to handle stressful situations >>Is able to make judgment calls on risk rating, is able to interpret and apply policy >>Ensure quality sampling targets (ISO) are met, systems and measures are robust. Collaborate with internal and external stakeholders to deliver to the business’ strategic plans in relation to quality improvement >>Act as the point person for escalations/queries around the remediation work Manage stakeholder expectations

Service recovery is a customer grievance handling unit. Create a plan of action to close identified process gaps and liaise with the stakeholders Review the root cause for all escalations and collaborate with cross functional stakeholders.

Job Overview: The opening is for Group Lead(GIS). Shift: 24*7(Night). Location-Hyderabad. Mandatory Skills: Should have at least 18 months of experience in Geographical Information System (GIS) domain. At least 18 months of experience as FLM or TL. Key Responsibilities: Experience working in a QA as Service business unit in BPS. Excellent Communication Skills (Verbal & Written). Strong interpersonal & influence management skills and decision-making skills. Ability to work & communicate with people across organizational units and locations. Strong Team building skills. Ability to think strategically & translate strategy into measurable action plans. Strong analytical skills with an ability to solve a problem with a win-win negotiation approach. Ability to lead people in large, multi-functional efforts. Motivating associates through effective management and constructive feedback. Should have excellent knowledge of Customer Service, Taking Ownership, Service Recovery, Performance Management, Employee Coaching and Mentoring. Leading by Example and ability to handle stressful situations. Can make judgment calls on risk rating, is able to interpret and apply policy. Ensure quality sampling targets (ISO) are met, systems and measures are robust. Collaborate with internal and external stakeholders to deliver to the business strategic plans in relation to quality improvement. Required Skills & Qualifications: The applicant should be a confirmed full-time employee of the organization and should have completed 18 months of service in his/her current role as on the last day of this month. The applicant should be a confirmed full-time employee of the organization. Mandatory Skills: Geographic Info. Systems(Car support). Experience: 3-5 Years.

Job Overview: The opening is for Group Lead(GIS). Shift: 24*7(Night). Location-Hyderabad. Mandatory Skills: Should have at least 18 months of experience in Geographical Information System (GIS) domain. At least 18 months of experience as FLM or TL. Key Responsibilities: Experience working in a QA as Service business unit in BPS. Excellent Communication Skills (Verbal & Written). Strong interpersonal & influence management skills and decision-making skills. Ability to work & communicate with people across organizational units and locations. Strong Team building skills. Ability to think strategically & translate strategy into measurable action plans. Strong analytical skills with an ability to solve a problem with a win-win negotiation approach. Ability to lead people in large, multi-functional efforts. Motivating associates through effective management and constructive feedback. Should have excellent knowledge of Customer Service, Taking Ownership, Service Recovery, Performance Management, Employee Coaching and Mentoring. Leading by Example and ability to handle stressful situations. Can make judgment calls on risk rating, is able to interpret and apply policy. Ensure quality sampling targets (ISO) are met, systems and measures are robust. Collaborate with internal and external stakeholders to deliver to the business strategic plans in relation to quality improvement. Required Skills & Qualifications: The applicant should be a confirmed full-time employee of the organization and should have completed 18 months of service in his/her current role as on the last day of this month. The applicant should be a confirmed full-time employee of the organization. Mandatory Skills: Geographic Info. Systems(Car support). Experience: 3-5 Years.