OPD PRE

As a Front Office Supervisor, your role involves supervising the front office staff to ensure proper cash control and maintain patient service standards on a day-to-day basis. You will be responsible for handling patient enquiries, requests, complaints, and compliments efficiently. It is crucial to oversee the training procedures to guarantee the delivery of quality services. In case of crisis or emergency situations, you will be required to perform service recovery effectively. Your duties will include: - Supervising Reception personnel to optimize patient care services - Monitoring Front Office personnel to ensure that patients are receiving appropriate attention and personal recognition - Assigning Departmental rosters - Facilitating interdepartmental communication with various departments such as telecommunications, housekeeping, maintenance, and emergency services Additionally, you will be responsible for: - Coordinating with doctors to set up the appointment system - Passing staff discounts as per company norms - Managing refunds and cancellations - Coordinating for patient medical certifications - Collecting OPD feedback - Analyzing corrective and preventive measures - Monitoring Consultant timings - Analyzing waiting times - Ensuring the safety and security of patients, attendants, and visitors Furthermore, you will need to: - Facilitate corporate patients on a priority basis - Follow departmental protocols and procedures - Perform any other tasks assigned by higher authorities This is a full-time position with rotational shifts and offers a performance bonus. If you have any questions or need further clarification, please feel free to contact the provided number.,