Technology Support II - Front office trading (FX and Commodities)

As an Applications Support - Front Office Trading (FX and Commodities) within the Commodities, Currencies and Emerging Markets (CCEM) Application Support group, your role involves leveraging your technical expertise and critical thinking skills to maintain and enhance global application systems. You will engage in all aspects of the software development lifecycle and collaborate with development and business stakeholders. The team promotes a culture of experimentation, continuous improvement, and learning, creating an environment that values diverse perspectives and innovative solutions for global customers. - Managing daily system monitoring processes to ensure applications are running smoothly - Responding to error alerts and leading incident management and service recovery efforts during disruptions - Continuously improving production estate management practices - Overseeing changes going into production and driving DevOps automation initiatives - Tracking service levels and engaging with application teams to address root causes of issues - Collaborating with the infrastructure team on service governance and production quality assurance matters To excel in this role, you must have: - Prior experience in a banking environment leading a production support team - Familiarity with secure production environment processes and controls - Practical experience with DevOps tools for the CI/CD pipeline - Technical understanding of deployed applications - Strong analytical and problems-solving skills - Effective communication abilities - Excellent planning and organizational skills - Self-motivation and a collaborative team-oriented approach A minimum of 3+ years of experience in application development, production support, or infrastructure SRE engineering is required.,