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2.0 - 6.0 years

0 Lacs

telangana

On-site

As an Operations Processing Agent in the Processing Team at Travelstart, your main responsibility will be to assist clients by providing solutions to various travel-related queries and issues. You will strive for first-contact resolution and handle client interactions through multiple contact channels. Additionally, you will process bookings, ensure high-quality service delivery, and maintain strong relationships with suppliers to deliver excellent customer service. Your key responsibilities will include addressing client inquiries within the defined Service Level Agreement (SLA), resolving issues with options that meet client needs, and delivering exceptional service to uphold Travelstart's quality standards. You will also be expected to meet Quality Assurance scorecard targets, adhere to airline fare rules, update bookings accurately, manage ticket reissues, and provide correct quotations. Minimizing errors by following airline rules and internal standards to avoid ADM issues will be crucial in this role, along with being prepared to perform additional tasks as needed within Operations. To qualify for this role, you should have at least 2 years of experience in the Travel Industry, customer service expertise across all contact channels, proficiency in Amadeus or another Global Distribution System (GDS), and a deep understanding of Travelstart's products, policies, and back-office systems. Knowledge of ticketing processes, Amadeus expertise including fare rule understanding, and experience in implementing new processes within the travel industry will be beneficial. Proficiency in software such as MS Word, MS Excel, MS Outlook, MS PowerPoint, and GSuite, along with excellent verbal and written communication skills, is essential. Functional competency requirements for this role include data and trend analysis, procedural adherence, problem analysis, accuracy, knowledge of Travel Industry Best Practices, and proficiency in MS Office and GSuite. Behavioral competencies such as leadership skills, time management, self-motivation, attention to detail, urgency, diligence, honesty, decision-making ability, team collaboration, motivation, strong communication skills, proactivity, confidence, customer focus, innovation, adaptability, and multitasking will also be important. This position is ideal for an individual who is customer-focused, detail-oriented, and possesses a solid background in travel services. If you are ready to deliver high-quality client support in a dynamic operations environment, this role could be a great fit for you.,

Posted 21 hours ago

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2.0 - 6.0 years

0 Lacs

punjab

On-site

You will be responsible for conducting outbound calls to generate new leads and follow up on existing leads. Your role will involve qualifying prospects by understanding their needs, budget, and timeline. You will need to present product/service offerings and effectively communicate the value proposition to potential businesses. Building and maintaining strong relationships with prospects and customers will be crucial. Negotiating and closing sales deals to achieve monthly and quarterly sales targets is a key part of the role. Additionally, you will collaborate with the sales team to share best practices and strategies for improving sales performance. Keeping accurate records of sales activities and updating the CRM system regularly is essential. Staying up-to-date on industry trends, market conditions, and competitor activities is also important. To be successful in this role, fluency in English is required. A proven track record of success in inside sales or a similar role is preferred. Excellent communication and negotiation skills are necessary. Strong interpersonal skills and the ability to build rapport with customers will be beneficial. Being self-motivated and results-oriented is important. You should have the ability to work independently and as part of a team. Experience using CRM software (e.g., Salesforce) is a plus. A Bachelor's degree in Business Administration or a related field is preferred. This is a full-time, permanent position with benefits including food provided, health insurance, leave encashment, and provident fund. The work shift is during the night shift or US shift, with the possibility of a performance bonus. Working days are Monday to Friday. The ability to commute/relocate to Mohali, Punjab is required. If you are interested in this opportunity, please answer the following application questions: 1. How many years of total work experience do you have 2. How many years of International Sales experience do you have 3. Are you comfortable working from the office in MOHALI 4. Are you comfortable working in the night shift Please note that the work location is in person. If you have any further queries or wish to speak with the employer, you can contact them at +91 8558825710.,

Posted 22 hours ago

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5.0 - 9.0 years

0 Lacs

navi mumbai, maharashtra

On-site

Mizuho Global Services India Pvt. Ltd. Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called "Mega Banks" of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS. What's in it for you Immense exposure and learning. Excellent career growth. Company of highly passionate leaders and mentors. Ability to build things from scratch. Comprehensive training and mentorship. Practical experience in a dynamic environment. Competitive stipend/salary. Position: Senior Officer- Human Resources Development Role & Responsibilities: o This individual will play a key role in supporting the Human Resources Development initiatives of the organization. o Assisting in employee engagement, event management, policy research and various HRD-related projects. o Assisting in designing and implementing programs that foster a positive work environment. Analysing engagement data and providing the insights to improve existing programs. o Conducting research on industry trends and best practices related to human resources development. o Contribute to the analysis of HR metrics related to employee engagement, training effectiveness, and other initiatives implemented at MGS o Prepare reports and presentations on HR initiatives and outcomes o This position requires a proactive individual who will work under the guidance of senior to enhance the employee experience and contribute to the growth of MGSs human capital. o Ability to think strategically around assisting in driving OD interventions for Mizuho Global Services India. Required Skills: o Excellent verbal & written communication and people skills o Proficient in Microsoft Office Suite (Word, excel, PowerPoint) o Problem-solving skills and resourceful thinking o Desire to work as a team with a result driven approach o Detail-oriented with excellent organizational skills o Self-motivation: Ability to work independently and manage your own time effectively. o Proactive Attitude: Willingness to take initiative and seek out learning opportunities o Should be able to come up with innovative ideas for employee engagement and actively assist in all HR departmental tasks. Qualification: Bachelors Degree; Masters with Human Resources preferred Experience: 5+ years of Relevant HR Experience Address: Mizuho Global Services India Private Limited, 11th Floor, Q2 Building Aurum Q Park , Gen 4/1, Ttc , Thane Belapur Road, MIDC Industrial Area, Ghansoli, Navi Mumbai 4000710 Note:- Female candidates from central and harbour line are encouraged to apply. Interested candidates can share resumes on mgs.rec@mizuho-cb.com along with the below details. Current CTC Expected CTC Current residential location Notice period Reason for job change Experience in Human resource development , Policy making, Employee engagement Thanks and regards, MGS HR,

Posted 23 hours ago

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3.0 - 7.0 years

0 Lacs

kolkata, west bengal

On-site

The Developer is responsible for the overall performance of the product through applying principles of software engineering to the design, development, maintenance, testing, and evaluation of the software. You will ensure timely delivery of high-quality software within the release timelines and guidelines. Develop code based on functional specifications and a thorough understanding of product code; identify refactoring opportunities and architectural improvements. Test code to verify it meets the technical specifications and is working as intended before submitting it for code review. Create and apply automated tests and test principles to software changes, including unit tests. Contribute to standards and processes applicable to software development methodology, including planning, work estimation, solution demos, and reviews. Complete logic and algorithm design in alignment with established standards. Perform moderately complex peer code reviews. Read software requirements and understand the impact on design specifications. Contribute to the implementation of delivery pipeline, including test automation, security, and performance. Understand business, application, and coding tasks to make data-driven recommendations for internal process improvements and product documentation. Provide troubleshooting support for moderately complex production issues or software code issues to ensure the stability of the application. To be successful in this role, you should have a Bachelor's degree in Computer Science or related field or equivalent experience. Experience with data structures, algorithms, and software design is required. Experience with one or more general-purpose programming languages including but not limited to Java, C#, .Net, WPF, ASP.NET, Nunit. Experience working in a Windows/Linux development environment, working with open-source tools/platforms. Experience with build environments and delivery pipelines. Experience with test automation and continuous integration tools. Knowledge of software application testing tools, methodologies, and process framework. Good oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact. Good collaboration skills applied successfully within a team as well as with other areas. Good critical thinking and problem-solving skills. You should be self-motivated with the ability to manage projects to completion with limited oversight. Ability to work independently and in a team environment. Good attention to detail. Driven to learn and stay current professionally. Passionate, competitive, and intellectually curious. Sharp, fast learner with technology curiosity and aptitude. Ability to provide technical and constructive feedback to team members. Up to 10% travel time required. Hyland Software offers a culture that values employee engagement seriously. By listening to employees" feedback, meaningful benefits and programs are provided to the workforce. This includes Learning & Development opportunities, R&D focus on cutting-edge technologies, work-life balance culture, well-being initiatives, community engagement programs, diversity & inclusion efforts, and various niceties & events. If you are passionate about technology, dedicated to your work, and value honesty, integrity, and fairness, we welcome you to connect with us!,

Posted 1 day ago

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