10 Service Governance Jobs

Role Overview: As the Senior Service Governance & Insights Manager at BT Group, you will play a crucial role in leading the development of insights and analysis to drive service improvement, deepen customer value, and ensure alignment with regulatory compliance standards. Your responsibilities will include serving as the process owner for capacity planning, forecasting, and scheduling, managing planning KPIs, stakeholder management, process improvement, and leading the WFM team in CSS. Key Responsibilities: - Act as the process owner for GBS Capacity Planning, Forecasting, Scheduling, and real-time WFM services in CSS area - Drive and manage planning KPIs in CSS area, track and fix leakages,...

Position Summary... What you'll do... About the Team: As the Senior Director, Enterprise & Cloud technology, you'll shape Walmart's cloud and infrastructure strategy leading modernization at scale, ensuring operational excellence, and driving innovation across our global ecosystem. You will oversee foundational technology platforms that support the enterprise including Public & Private cloud, Traditional compute, Cost, Capacity and more infrastructure capabilities enabling Walmart core technology ensuring they are secure, resilient, and built for scale. This role requires a strategic, hands-on leader with deep expertise in cloud and enterprise infrastructure, capable of leading teams through...

As a Software Service Delivery Leader, your role will involve driving service excellence, client satisfaction, and operational efficiency across various software delivery functions. You will be responsible for overseeing end-to-end software service delivery, ensuring adherence to SLAs, KPIs, and client expectations. Implementing delivery frameworks, tracking performance metrics for continuous improvement, and collaborating with business and IT teams to define enterprise architecture roadmap will be key responsibilities. Your role will also include acting as the escalation point for delivery-related issues, building and maintaining long-term client relationships, and partnering with internal ...

As an experienced Service Owner, your role will involve overseeing the document management solution, particularly focusing on M-Files, during the temporary absence of the permanent holder. Your responsibilities will be crucial in ensuring the continuity, stability, and performance of the document management services and supporting ecosystems, thus enhancing the IT operations and support services. **Main Responsibilities:** - Ensure effective operation and service delivery of M-Files and its integrations. - Act as the interface between business and technical stakeholders. - Manage external vendors for contract compliance and performance metrics. - Maintain appropriate documentation for soluti...

Job Requirements Role/ Job Title: Head Product and Governance Issuer Function/ Department: Toll & Transit Job Purpose The resource will be responsible for overall product portfolio, Service and Governance on the Issuer Business side. Roles & Responsibilities Managing a team of Product managers and service/governance team. Ensure the revenue and cost objectives of the team is met. Developing strategic plans to expand the product offerings. Keeping the working knowledge of the industry's climate and competition to effectively implement the strategy. Preparing and delivering the report of the management on a frequent basis Ensure the business acquisition is compiled and maintain quality of busi...

As the Senior Service Governance & Insights Manager at BT Group, your role is crucial in developing insights and analysis to drive service improvement, deepen customer value, and ensure compliance with regulatory standards. Your responsibilities will include: - Owning and managing GBS Capacity Planning, Forecasting, Scheduling, and real-time WFM services for the CSS area. - Driving and managing planning KPIs, fixing leakages, and ensuring streamlined delivery in the CSS area. - Managing MTP plans, TLR variance, and resources across core GBS sites in India, including hiring and training plans. - Acting as the single point of contact for governance, validating volume and contract demand, and e...

Job Title: Associate Director / Director - Delivery Employment Type: Full time Location: Onsite Bangladesh -Dhaka (2 years) About Celcom Celcom is a trusted technology partner with over a decade of experience delivering high-quality services to global clients. As a market leader in the Telecom domain with a strong focus on BFSI, we specialize in Greenfield Implementations, Transformations, and Managed Services. An ISO 9001:2015 certified company, we provide Implementation, Consulting, Digital Transformation, Testing, and Data Services for the Oracle BSS/OSS product stack. Founded in 2010 in the UK and with a regional office in Chennai, India, Celcom has a global presence across APAC, MENA, t...

As an Applications Support - Front Office Trading (FX and Commodities) within the Commodities, Currencies and Emerging Markets (CCEM) Application Support group, your role involves leveraging your technical expertise and critical thinking skills to maintain and enhance global application systems. You will engage in all aspects of the software development lifecycle and collaborate with development and business stakeholders. The team promotes a culture of experimentation, continuous improvement, and learning, creating an environment that values diverse perspectives and innovative solutions for global customers. - Managing daily system monitoring processes to ensure applications are running smoo...

As an Applications Support - Front Office Trading (FX and Commodities) within the Commodities, Currencies and Emerging Markets (CCEM) Application Support group, your role will involve leveraging your technical expertise and critical thinking skills to maintain and enhance global application systems. You will engage in all aspects of the software development lifecycle and collaborate with development and business stakeholders. The team promotes a culture of experimentation, continuous improvement, and learning, creating an environment that values diverse perspectives and innovative solutions for global customers. Working within a team of 35 members across multiple regions, you will interact w...

Role & responsibilities 1. Partner/Vendor Management Act as the primary point of contact for strategic Third party partners and service providers. Manage partner Governance, contract lifecycle, and compliance monitoring. Ensure vendors meet defined SLAs, KPIs, and performance benchmarks. Drive vendor scorecards, quarterly business reviews (QBRs), and renewal discussions. Resolve escalations and enforce service improvement plans where needed. 2. Service Governance Develop and implement governance frameworks, policies, and controls. Monitor service performance metrics across all domain (e.g., network, end-user, infra). Ensure alignment with ITIL best practices and audit/regulatory requirements...