7 Service Governance Jobs

As an experienced Service Owner, your role will involve overseeing the document management solution, particularly focusing on M-Files, during the temporary absence of the permanent holder. Your responsibilities will be crucial in ensuring the continuity, stability, and performance of the document management services and supporting ecosystems, thus enhancing the IT operations and support services. **Main Responsibilities:** - Ensure effective operation and service delivery of M-Files and its integrations. - Act as the interface between business and technical stakeholders. - Manage external vendors for contract compliance and performance metrics. - Maintain appropriate documentation for soluti...

Job Requirements Role/ Job Title: Head Product and Governance Issuer Function/ Department: Toll & Transit Job Purpose The resource will be responsible for overall product portfolio, Service and Governance on the Issuer Business side. Roles & Responsibilities Managing a team of Product managers and service/governance team. Ensure the revenue and cost objectives of the team is met. Developing strategic plans to expand the product offerings. Keeping the working knowledge of the industry's climate and competition to effectively implement the strategy. Preparing and delivering the report of the management on a frequent basis Ensure the business acquisition is compiled and maintain quality of busi...

As the Senior Service Governance & Insights Manager at BT Group, your role is crucial in developing insights and analysis to drive service improvement, deepen customer value, and ensure compliance with regulatory standards. Your responsibilities will include: - Owning and managing GBS Capacity Planning, Forecasting, Scheduling, and real-time WFM services for the CSS area. - Driving and managing planning KPIs, fixing leakages, and ensuring streamlined delivery in the CSS area. - Managing MTP plans, TLR variance, and resources across core GBS sites in India, including hiring and training plans. - Acting as the single point of contact for governance, validating volume and contract demand, and e...

Job Title: Associate Director / Director - Delivery Employment Type: Full time Location: Onsite Bangladesh -Dhaka (2 years) About Celcom Celcom is a trusted technology partner with over a decade of experience delivering high-quality services to global clients. As a market leader in the Telecom domain with a strong focus on BFSI, we specialize in Greenfield Implementations, Transformations, and Managed Services. An ISO 9001:2015 certified company, we provide Implementation, Consulting, Digital Transformation, Testing, and Data Services for the Oracle BSS/OSS product stack. Founded in 2010 in the UK and with a regional office in Chennai, India, Celcom has a global presence across APAC, MENA, t...

As an Applications Support - Front Office Trading (FX and Commodities) within the Commodities, Currencies and Emerging Markets (CCEM) Application Support group, your role involves leveraging your technical expertise and critical thinking skills to maintain and enhance global application systems. You will engage in all aspects of the software development lifecycle and collaborate with development and business stakeholders. The team promotes a culture of experimentation, continuous improvement, and learning, creating an environment that values diverse perspectives and innovative solutions for global customers. - Managing daily system monitoring processes to ensure applications are running smoo...

As an Applications Support - Front Office Trading (FX and Commodities) within the Commodities, Currencies and Emerging Markets (CCEM) Application Support group, your role will involve leveraging your technical expertise and critical thinking skills to maintain and enhance global application systems. You will engage in all aspects of the software development lifecycle and collaborate with development and business stakeholders. The team promotes a culture of experimentation, continuous improvement, and learning, creating an environment that values diverse perspectives and innovative solutions for global customers. Working within a team of 35 members across multiple regions, you will interact w...

Role & responsibilities 1. Partner/Vendor Management Act as the primary point of contact for strategic Third party partners and service providers. Manage partner Governance, contract lifecycle, and compliance monitoring. Ensure vendors meet defined SLAs, KPIs, and performance benchmarks. Drive vendor scorecards, quarterly business reviews (QBRs), and renewal discussions. Resolve escalations and enforce service improvement plans where needed. 2. Service Governance Develop and implement governance frameworks, policies, and controls. Monitor service performance metrics across all domain (e.g., network, end-user, infra). Ensure alignment with ITIL best practices and audit/regulatory requirements...