Technology Support II - Front office trading (FX and Commodities) Chase- Candidate Experience page

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As an Applications Support - Front Office Trading (FX and Commodities) within the Commodities, Currencies and Emerging Markets (CCEM) Application Support group, your role will involve leveraging your technical expertise and critical thinking skills to maintain and enhance global application systems. You will engage in all aspects of the software development lifecycle and collaborate with development and business stakeholders. The team promotes a culture of experimentation, continuous improvement, and learning, creating an environment that values diverse perspectives and innovative solutions for global customers. Working within a team of 35 members across multiple regions, you will interact with various teams and departments, including application developers, the Global Project Management Team, and Infrastructure teams such as Athena and Global Technology Infrastructure (GTI). A combination of technical and business acumen is crucial for success in this role, as the team focuses on managing Front Office Trading applications, Risk Management Systems, Pricing Engines, and other complex infrastructures. Your responsibilities will include managing daily system monitoring processes to ensure applications are running smoothly, responding to error alerts, leading incident management and service recovery efforts during disruptions, and continuously improving production estate management practices. You will also be responsible for overseeing changes going into production, driving DevOps automation initiatives, tracking service levels, engaging with application teams to address root causes of issues, and collaborating with the infrastructure team on service governance and production quality assurance matters. To excel in this role, you must have prior experience in a banking environment leading a production support team, familiarity with secure production environment processes and controls, practical experience with DevOps tools for the CI/CD pipeline, technical understanding of deployed applications, strong analytical and problems-solving skills, effective communication abilities, excellent planning and organizational skills, self-motivation, and a collaborative team-oriented approach. A minimum of 3+ years of experience in application development, production support, or infrastructure SRE engineering is required.,

Posted 1 month ago

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Partner Management & Service Governance Airtel

7.0 - 12.0 years

7 - 16 Lacs

gurugram

Work from Office

Role & responsibilities 1. Partner/Vendor Management Act as the primary point of contact for strategic Third party partners and service providers. Manage partner Governance, contract lifecycle, and compliance monitoring. Ensure vendors meet defined SLAs, KPIs, and performance benchmarks. Drive vendor scorecards, quarterly business reviews (QBRs), and renewal discussions. Resolve escalations and enforce service improvement plans where needed. 2. Service Governance Develop and implement governance frameworks, policies, and controls. Monitor service performance metrics across all domain (e.g., network, end-user, infra). Ensure alignment with ITIL best practices and audit/regulatory requirements. Coordinate internal and external teams and track remediation actions. Lead service reviews with business stakeholders, ensuring transparency and alignment. 3. Stakeholder Engagement Collaborate with business leaders, Vendors and procurement team for strategic alignment. Provide regular updates to senior management on service performance and risks. Align third-party services with internal service strategies and transformation goals. 4. Risk & Compliance Management Identify and mitigate risks related to third-party services. Maintain documentation for SLAs, SOPs, DR/BCP readiness, and governance checklists. 5. Continuous Improvement Analyze trends from service reports, customer feedback, and incident data. Lead root cause analysis (RCA) and implement process enhancements. Recommend innovations for cost optimization and service excellence. Preferred candidate profile Bachelors Degree in IT, Telecom, or related field. 8–12 years in vendor management, or partner governance in Telecom Domain. Strong knowledge of ITIL, SLA frameworks, contract management. Experience with enterprise service management tools (e.g., ServiceNow). Exposure to multi-vendor environments and outsourced support models.

Posted Date not available

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