Service Owner - Document Management (M-Files)

As an experienced Service Owner, your role will involve overseeing the document management solution, particularly focusing on M-Files, during the temporary absence of the permanent holder. Your responsibilities will be crucial in ensuring the continuity, stability, and performance of the document management services and supporting ecosystems, thus enhancing the IT operations and support services. **Main Responsibilities:** - Ensure effective operation and service delivery of M-Files and its integrations. - Act as the interface between business and technical stakeholders. - Manage external vendors for contract compliance and performance metrics. - Maintain appropriate documentation for solution architecture and procedures. - Monitor software licensing and ensure compliance. - Drive incident and problem management processes. - Steer the lifecycle of the solution, planning for changes and enhancements. - Ensure service governance and compliance with IT policies. - Act as a technical expert for integrations and complex service scenarios. - Collaborate with stakeholders to shape service roadmaps. - Use data to influence service improvements. - Proactively identify and implement service capability changes. - Collaborate on centralized knowledge strategies. - Measure and improve key service KPIs. - Deliver reports on service quality and usage. **Key Requirements:** - Bachelor's degree in Information Technology, Computer Science, or a related field. - Proven experience as a Service Owner or in a similar role. - Strong hands-on experience with M-Files. - Ability to manage vendor relationships and licensing. - Familiarity with ITIL framework and SLAs. - Excellent communication skills for engaging stakeholders. - Strategic problem solver with strong technical expertise. - Previous transitional roles focused on continuity. **Nice to Have:** - Customer-centric approach focusing on user satisfaction. - Proactive and results-oriented mindset. - Strong analytical and problem-solving skills. - Good communication skills to build stakeholder relationships. - Passion for technology and learning new skills. This position is based in Pune, India, offering a hybrid work model for a duration of 12 months.,