649 Service Improvement Jobs

We are currently seeking a Junior Service Engineer for our Refrigeration Service department in Chennai. As a key member of our Global Technical Services team, you will be responsible for managing service operations with a focus on customer excellence. The ideal candidate should have a B.E. in Mechanical or Electrical engineering with 4-6 years of relevant experience. Your responsibilities will include installation and commissioning of refrigeration systems, developing a skilled team to handle these systems, managing customer complaints within SLA, and implementing problem management and service improvement plans. You will also be expected to generate revenue through value-added services and products. In terms of technical knowledge, you should be proficient in designing, installing, repairing, and maintaining refrigeration equipment in industrial and commercial buildings. Additionally, you should have a good understanding of different types of compressors, practical experience in commissioning and troubleshooting centrifugal chillers above 400 TR, and experience with negative chilling units at -15 deg C. Preferred candidates will have previous experience with companies such as Voltas, Blue Star, Carrier, York, Daiken, Kirloskar, etc. This is a full-time, permanent position with benefits including health insurance, paid sick time, and Provident Fund. The work schedule will be in the morning shift with a willingness to travel up to 50% of the time. If you are passionate about refrigeration systems and customer service, we encourage you to apply for this exciting opportunity.,

As a dynamic Customer Success Manager at Fundamento, you will be responsible for taking ownership of client accounts and ensuring successful project deliveries. Your role will involve driving customer success strategies, building strong client relationships, and overseeing project execution to contribute to the growth of Fundamento's innovative AI solutions. In this role, you will be involved in client and account management, including project scoping and planning, project execution based on success metrics, and fostering relationships with stakeholders. You will also be tasked with setting clear client retention goals, developing strategies to achieve them, and driving continuous service improvement to enhance product adoption and usage growth. Internally, you will be responsible for analyzing and reporting data, gathering product insights, and enabling prioritization. You will also play a role in training and managing CS analysts, as well as setting up processes to improve efficiency within the organization. The ideal candidate for this position should have at least 3-4 years of relevant work experience in a customer-facing role, preferably in SaaS or tech organizations. Strong interpersonal skills, a proactive mindset, analytical abilities, exceptional communication skills, and a sense of accountability are essential for this role. Proficiency in Microsoft Office Suite is required, and team management experience is a plus. This position is based in Delhi and requires working from the office. Fundamento is an AI voice bot company that specializes in enterprise contact centers, particularly in the financial services industry. Fundamento's AI voice bot is designed to handle complex customer conversations with its best-in-class entity extraction models. The company works with enterprises such as Hero FinCorp, IIFL, and Paisabazaar to deliver breakthrough improvements in P&L efficiency through increased scale and reduced costs. Clients of Fundamento benefit from cost reductions, sales funnel optimization, decreased AHT, and a focus on CSAT and CX. Fundamento's virtual agent is intuitive, overcoming common issues like latency, Speech to Text errors, and language complications. The system can handle unstructured, complex data by translating, transcribing, and understanding customer intent across various use cases in the customer lifecycle, including customer service, lead qualification, funnel management, collections, and data validation.,

As a Service Delivery Specialist at NTT DATA, you will play a crucial role in ensuring continuity in service delivery and acting as a strong advocate for our clients. Your responsibilities will include managing medium to large complex client contracts, ensuring client satisfaction, service delivery, and contract profitability. You will be the primary interface between the client and our organization, overseeing the service governance structure, scheduling and running service management review meetings, and ensuring all necessary processes and documentation are in place. Your role as a Service Delivery Specialist is vital to the success of our Uptime Proactive Support Service (PSS) option. You will be responsible for client-facing activities in service activation, coordinating with the Global Delivery Center (GDC) for successful service activation. Additionally, you will identify trends and areas for improvement in service delivery and communicate this information to regional and global stakeholders. Key responsibilities of the role include managing the services relationship between the client and the organization, performing client-facing service activation activities, and supporting the GDC in service activation completion. You will also be responsible for operations performance, service improvement plans, escalation management, change management, and vendor backout issues. Collaborating with transition teams and technical account managers, you will develop runbooks, update them regularly, and facilitate the resolution of technical issues. To excel in this role, you should have a strong ability to establish relationships with stakeholders and clients, manage service delivery effectively, and possess excellent communication skills. You must be highly analytical, proactive, and able to work well under pressure. Your passion for client service, coupled with your project management proficiency, negotiation skills, and conflict resolution abilities, will be key to your success in this position. Academic qualifications and certifications required for this role include a relevant bachelor's degree in Information Technology or Business Administration, ITIL Certification (Foundation or higher), and Project Management Professional (PMP) certification. Experience in service delivery or related functions within a medium to large ICT organization, as well as a background in managing client relationships and IT service delivery, are essential for this role. This is an on-site working position at NTT DATA, where we value diversity and inclusion. Join us in making a difference for our clients and society as we continue to push the boundaries of what is possible.,

As the Lead (BISO) Business Information Security Officer at Computacenter, you will have a unique opportunity to join the Cybersecurity leadership team reporting directly to the Group CISO. Your primary role will involve partnering with senior security professionals to protect Computacenter and its customers from Cyber threats. By ensuring security risk awareness, mitigation, and alignment with the strategic objectives of the business, you will play a crucial role in safeguarding the organization. In this hybrid working role, you will spend two to three days a week in Bangalore, following Computacenter's Strategic Business Partner model. Your responsibilities will include owning the Cybersecurity lens for supporting and guiding the protection of the business from Cyber threats and risks. You will work closely with the broader Group Information Systems and Cybersecurity team to drive the implementation of the evolving Security Strategy under the guidance of the CISO. Your key responsibilities will be divided into four main areas: 1. **Functional Management (40%):** - Develop and implement the business unit security approach in alignment with business goals and objectives. - Define roles and responsibilities of the Lead BISO to meet Strategic Partner and CISO responsibilities. - Establish proactive initiatives to support market trends, business strategies, and compliance requirements. - Build and maintain relationships with senior management for Business Units and regional executives. 2. **CISO deputy (30%):** - Act as a security ambassador and deputize in the region on cybersecurity matters. - Oversee legal Security Compliance requirements within the region. - Support local MDs in adapting business strategy on information and cybersecurity. - Advise on information security, initiate security-related improvements, and support crisis management activities. 3. **Management responsibility (20%):** - Manage, develop, and coach security managers and staff to achieve goals. - Set objectives at individual and team levels and manage performance. - Represent the cybersecurity team on Computacenter topics and projects within the region. 4. **Financial Management (10%):** - Contribute to annual budget planning and manage spend in the budget. - Prepare business cases and controlling mechanisms for major expenditures. - Develop business cases to support investments in Information Security. To be successful in this role, you should possess a completed university degree, preferably a Master's, or comparable cybersecurity education. You should have 5-8 years of professional experience in Information Security/Cyber Security, including experience in Information Security Management Systems. Holding professional certifications such as CISM, CISSP, or CRISC is desirable. Strong knowledge of Information Security frameworks and standards, as well as legislative and regulatory Security compliance requirements, is essential. At Computacenter, with over 20,000 employees globally, we are at the forefront of digitization, advising organizations on IT strategy and implementing technology solutions across 70 countries. We offer leadership training, coaching, mentoring, and international opportunities to support your professional development and personal growth. Join us in driving digital transformation and making a difference in the world of technology. If you are ready to take on a challenging yet rewarding role as a Lead (BISO) Business Information Security Officer and contribute to the cybersecurity initiatives at Computacenter, we welcome your application. Your dedication and expertise will play a vital role in protecting our business and customers from Cyber threats.,

As discussed please find below the JD for Citrix Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements

As discussed please find below the JD for Citrix Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements

As discussed please find below the JD for Citrix Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements

Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements

Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements

Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements

As discussed please find below the JD for Citrix Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements

As discussed please find below the JD for Citrix Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements

As discussed please find below the JD for Citrix Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements

As discussed please find below the JD for Citrix Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements

As discussed please find below the JD for Citrix Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements

As discussed please find below the JD for Citrix Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements

As discussed please find below the JD for Citrix Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements.

As discussed please find below the JD for Citrix Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements

As discussed please find below the JD for Citrix Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements

We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-9 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in analysis and problem-solving, with excellent communication skills. Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical processes to drive business growth. Collaborate with cross-functional teams to provide insights and recommendations. Design and maintain databases and spreadsheets to track key performance indicators. Create reports and presentations to communicate findings to stakeholders. Stay up-to-date with industry trends and emerging technologies. Job Requirements Strong understanding of analytical principles and methodologies. Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and critical thinking skills. Experience working with large datasets and performing data analysis.

We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-9 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in analysis and problem-solving, with excellent communication skills. Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical processes to drive business growth. Collaborate with cross-functional teams to provide insights and recommendations. Design and maintain databases and spreadsheets to track key performance indicators. Create reports and presentations to communicate findings to stakeholders. Stay up-to-date with industry trends and emerging technologies. Job Requirements Strong understanding of analytical principles and methodologies. Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and critical thinking skills. Experience working with large datasets and performing data analysis.

We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-9 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in analysis and problem-solving, with excellent communication skills. Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical processes to drive business growth. Collaborate with cross-functional teams to provide insights and recommendations. Design and maintain databases and spreadsheets to track key performance indicators. Create reports and presentations to communicate findings to stakeholders. Stay up-to-date with industry trends and emerging technologies. Job Requirements Strong understanding of analytical principles and methodologies. Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and critical thinking skills. Experience working with large datasets and performing data analysis.

We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-11 years of experience in the IT Services & Consulting industry. Roles and Responsibility Collaborate with cross-functional teams to analyze complex data sets and provide actionable insights. Develop and maintain databases, spreadsheets, and reports to support business decisions. Conduct thorough analysis of financial data to identify trends and areas for improvement. Provide expert-level support for data analysis and reporting. Develop and implement process improvements to increase efficiency and productivity. Communicate complex technical information to non-technical stakeholders. Job Requirements Strong analytical and problem-solving skills with attention to detail. Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint. Experience with data analysis tools such as SQL or Tableau is highly desirable. Ability to prioritize tasks and manage multiple projects simultaneously. Strong organizational and time management skills, with the ability to meet deadlines.

We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-10 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in analysis and problem-solving, with excellent communication skills. Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical processes to drive business growth. Collaborate with cross-functional teams to provide insights and recommendations. Design and maintain databases and systems to support business intelligence initiatives. Develop and deliver reports and presentations to stakeholders. Stay up-to-date with industry trends and emerging technologies. Job Requirements Strong understanding of analytical principles and methodologies. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment with multiple priorities. Proficiency in analytical tools and software. Strong problem-solving and critical thinking skills. Ability to collaborate with diverse stakeholders to achieve business objectives.

We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-11 years of experience in the IT Services & Consulting industry. Roles and Responsibility Collaborate with cross-functional teams to analyze complex data sets and provide actionable insights. Develop and maintain databases, spreadsheets, and reports to support business decisions. Conduct thorough analysis of financial data to identify trends and areas for improvement. Provide expert-level support for data analysis and reporting. Develop and implement process improvements to increase efficiency and productivity. Communicate complex technical information to non-technical stakeholders. Job Requirements Strong analytical and problem-solving skills with attention to detail. Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint. Experience with data analysis tools such as SQL or Tableau is highly desirable. Ability to prioritize tasks and manage multiple projects simultaneously. Strong organizational and time management skills, with the ability to meet deadlines.