1209 Service Improvement Jobs

Key Responsibilities: Process Improvement & Optimization: Analyze current processes and identify improvement areas using tools like RCA, Pareto, and Lean methodologies. Recommend and implement process changes to improve efficiency, quality, and customer satisfaction. Monitor SLA/KPI adherence and proactively address performance issues. Quality Assurance & Standards: Collaborate with Quality Team to define and uphold service standards across operations. Support implementation of internal audits and compliance checks. Drive First Call Resolution (FCR), Customer Satisfaction (CSAT), and other key quality metrics. Customer Experience Enhancement: Partner with training and operations to ensure fe...

As an Exams Services Support at the British Council, your role involves operating within a 24/7 environment, working in shifts, including weekends and fixed night shift schedules. Your main responsibilities include: - Analysis and Problem Solving: - Assist business users and British Council teams via messaging tools to resolve issues. - Provide guidance on effective use of British Council applications to stakeholders and business users. - Troubleshoot basic system and network problems; diagnose and resolve user-specific or software issues. - Follow technical diagrams and documented instructions to resolve support issues. - Sector/Subject Expertise: - Provide super-user support to British Cou...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Location : Pune/Blr/Hyd/Chennai Application Packaging Lead Packaging experience and in-depth knowledge of Flexera Admin Studio software in repackaging Legacy setups and customizing 3rd party Vendor MSIs. Knowledge of PowerShell-based scripts PSAppDeployToolkit to wrap the application packages. Experienced in converting applications from SCCM to Intune supported format and have In-depth knowledge of Microsoft Win32 Content Prep Tool Expertise to Deploy application Package using distribution tools (Intune, MECM). Knowledge of ServiceNow, work on task and Work closely with application owners for complete the UAT process. Expertise to Create, modify, test, and troubleshoot MSI/EXE application pa...

Level : - L3 Job Role : - Core Responsibilities Project Oversight: Own end-to-end delivery of managed services across designated geographies (e.g., India, Philippines, South Africa), ensuring alignment with scope, timelines, and quality benchmarks Stakeholder Engagement: Act as the primary liaison between CUSTOMER stakeholders and delivery teams. Maintain strong working relationships with CUSTOMER Site Leads and Service Owners Governance & Reporting: Lead governance activities including SLA reviews, compliance tracking, and escalation management. Ensure timely and accurate reporting of KPIs, SLA adherence, and service performance metrics. Publish daily, weekly, and monthly dashboards and rep...

Level : - L3 Job Role : - Core Responsibilities Project Oversight: Own end-to-end delivery of managed services across designated geographies (e.g., India, Philippines, South Africa), ensuring alignment with scope, timelines, and quality benchmarks Stakeholder Engagement: Act as the primary liaison between CUSTOMER stakeholders and delivery teams. Maintain strong working relationships with CUSTOMER Site Leads and Service Owners Governance & Reporting: Lead governance activities including SLA reviews, compliance tracking, and escalation management. Ensure timely and accurate reporting of KPIs, SLA adherence, and service performance metrics. Publish daily, weekly, and monthly dashboards and rep...

Level : - L3 Job Role : - Core Responsibilities Project Oversight: Own end-to-end delivery of managed services across designated geographies (e.g., India, Philippines, South Africa), ensuring alignment with scope, timelines, and quality benchmarks Stakeholder Engagement: Act as the primary liaison between CUSTOMER stakeholders and delivery teams. Maintain strong working relationships with CUSTOMER Site Leads and Service Owners Governance & Reporting: Lead governance activities including SLA reviews, compliance tracking, and escalation management. Ensure timely and accurate reporting of KPIs, SLA adherence, and service performance metrics. Publish daily, weekly, and monthly dashboards and rep...

Level : - L3 Job Role : - Core Responsibilities Project Oversight: Own end-to-end delivery of managed services across designated geographies (e.g., India, Philippines, South Africa), ensuring alignment with scope, timelines, and quality benchmarks Stakeholder Engagement: Act as the primary liaison between CUSTOMER stakeholders and delivery teams. Maintain strong working relationships with CUSTOMER Site Leads and Service Owners Governance & Reporting: Lead governance activities including SLA reviews, compliance tracking, and escalation management. Ensure timely and accurate reporting of KPIs, SLA adherence, and service performance metrics. Publish daily, weekly, and monthly dashboards and rep...

Level : - L3 Job Role : - Core Responsibilities Project Oversight: Own end-to-end delivery of managed services across designated geographies (e.g., India, Philippines, South Africa), ensuring alignment with scope, timelines, and quality benchmarks Stakeholder Engagement: Act as the primary liaison between CUSTOMER stakeholders and delivery teams. Maintain strong working relationships with CUSTOMER Site Leads and Service Owners Governance & Reporting: Lead governance activities including SLA reviews, compliance tracking, and escalation management. Ensure timely and accurate reporting of KPIs, SLA adherence, and service performance metrics. Publish daily, weekly, and monthly dashboards and rep...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

We are currently seeking a Network-Data Center-Datacenter ManagementSystems Integration Advisor to join our team in Bangalore, Karntaka (IN-KA), India (IN). SolarWinds Subject Matter Expert (SME) Responsibilities Serve as the Subject Matter Expert (SME) on SolarWinds and other Open-Source Monitoring products. Oversee the daily SolarWinds execution and maintain an expert view of the current SolarWinds State of Operations. Configure SolarWinds to meet the specific needs of the organization. Use SolarWinds to monitor the performance and availability of network and systems. Update and maintain the SolarWinds platform to ensure it is running smoothly and efficiently. Provide training and support ...

We are currently seeking a SQL Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Grade - 8 - SQL At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience" Ideal candidate has been supporting traditional server based relational databases (SQL Server and Postgresql) for over 7+ years out of w...

We are currently seeking a Digital Engineering Sr. Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Preferred Experience" Ideal candidate has been supporting traditional server based relational databases (SQL Server and Postgresql) for over 5+ years out of which last 3+ years in public cloud environments (GCP and Azure) 5+ years of database experience in SQL Server 2008/2012/above versions 2+ years of database experience in postgresql all versions as secondary skill Knowledge of MySQL, Azure SQL,MI instances , GCP instances is a plus Strong planning, deployment, maintenance and troubleshooting experience in high-availability database environments (Always-On, Clustering,...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

About The Role Job Role: This role takes responsibility for end-to-end production services across all systems during night and managing the Night support team and vendor teams: Basic Technical Skill in Application support including Java, IBM WebSphere Application Server, JBOSS, TOMCAT, IIS , HIS is good ot have MUST have experience in Oracle, PLSQL, OS level COMMANDS Windows/Unix (IBM AIX/LINUX). Service Management Incident, Problem and Vendor Management. Experience in production support must. Job Requirements: Experience on Channels/Digital Banking applications support will be value add. Technology o Experience in Application support including installation/configuration will be good to have...

Role Purpose The successful candidates will be responsible for supporting Stakeholders in achieving service excellence and positive outcomes for our clients; showing high levels of technical capability, sound commercial knowledge and a good understanding of the key drivers or cost and value; capturing and sharing knowledge and driving innovation in service. Successful candidates will be presented with a great opportunity for career progression whilst at the same time being exposed to cross sector experience. What this job involves Provide support to Stakeholders, Directors in the delivery of real estate led developments; carry day to day delivery responsibility and demonstrate the ability to...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...