1512 Service Improvement Jobs

Role: Managed Services Lead Experience: 10+ Years Location: Mumbai / Bangalore / Trivandrum Overview: As the Service Delivery Lead for Managed Services, youll drive operational excellence through strong governance, process efficiency, and service quality. The role demands a proven leader skilled in people management, stakeholder collaboration, and delivery ownershipensuring SLA adherence, incident management, and continuous improvement across all programs. Key Responsibilities: Service Delivery & Process Optimization: Design, implement, and enhance managed service frameworks and best practices. Streamline operations, identify automation opportunities, and ensure process compliance. Own the c...

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

1. Perform software-related QA translations and technical translations from Japanese to English and vice versa. 2. Handle customer communication in both Japanese and English, ensuring clear and effective communication of technical issues, solutions, and updates. 3. Conduct Root Cause Analysis (RCA) on software defects and issues, providing detailed reports in both Japanese and English. 4. Collaborate with the development and QA teams to understand product updates and changes, and translate technical specifications as needed. 5. Assist in creating and maintaining bilingual documentation of software products, technical procedures, and QA processes. 6. Provide language support to other team mem...

Description: Primary Skills - Incident Management Secondary Skills - ITIL Process About The Role : - Profile Summary:esponsible to restore normal service operation as quickly as possible through Incident Management process. Responsible to drive the Major incidents and high impacting incidents until resolution Ensure that the incidents are resolved within the agreed SLA timelines. Accountable to send timely notifications update to respective stakeholder and user until the Major/Critical Incident restored Provide proper inputs to the other ITIL Process teams on service improvements Supporting and nurturing process improvements and knowledge base improvements Efficient in preparing the daily re...

Description: About The Role : (Should be 3 - 10 points only) The role of the Major Incident Consultant is to undertake management of Major Incidents, ensuring that they are managed and communicated within the scope of Service Level Agreement, securing that all engaged parties perform up to high standards and follow agrees process. The role ensures that the output from Major Incident Management process is of high quality and provides management with the right level of business intelligence. The primary goal of Major Incident Consultant is, as a matter of urgency, to minimize or remove the adverse impact of Incidents on the business that is caused by errors within the IT Infrastructure, proces...

1. Perform software-related QA translations and technical translations from Japanese to English and vice versa. 2. Handle customer communication in both Japanese and English, ensuring clear and effective communication of technical issues, solutions, and updates. 3. Conduct Root Cause Analysis (RCA) on software defects and issues, providing detailed reports in both Japanese and English. 4. Collaborate with the development and QA teams to understand product updates and changes, and translate technical specifications as needed. 5. Assist in creating and maintaining bilingual documentation of software products, technical procedures, and QA processes. 6. Provide language support to other team mem...

Responsibilities: 1. Branch service revenue & profitability. 2. Customer satisfaction and concern management. 3. Productivity - Bay productivity & Manpower productivity. 4. Process Implementation as per OEM Norms. 5. Customer engagement events. Health insurance Provident fund

As an experienced Service Management professional in a large-scale and diverse environment with deep knowledge of SAP modules, you will play a crucial role in driving digital initiatives to elevate the ES - Service Delivery Organization at Birlasoft. Your responsibilities will include: - Championing initiatives under the Digital Roadmap, such as Automation (RPA), Digital Command Center, Cloud-Led Digitalization, and Digital Transformation. - Maintaining a comprehensive understanding of business objectives, processes, and supporting technology needs. - Building and nurturing relationships with key senior leadership across various functions. - Ensuring high performance in incidents, service re...

As an IT Support Engineer Lead at FloQast, your role will involve providing front-line technical support to all employees, setting up, supporting, and troubleshooting end-user applications. You will need to be highly self-motivated, thrive in a fast-paced environment, and be willing to take on various tasks to ensure the smooth functioning of the IT support system. **Key Responsibilities:** - Provide first and second-line technical support to employees in local and remote locations through Email, Slack, Walk-in, and Ticketing - Serve as Tier 3 support, handling escalated tickets and technically complex issues until resolution - Drive continuous service improvement in technology-related matte...

Key Responsibilities: Lead and manage the transition of services from projects into BAU, ensuring readiness, stability, and handover to operations teams, Collaborate closely with project managers, solution architects, and operations teams to define transition requirements and success criteria, Establish and maintain transition checklists, governance frameworks, and acceptance processes, Ensure documentation, knowledge transfer, and training are completed for operational teams before go-live, Oversee ongoing service delivery performance, ensuring services meet agreed SLAs and KPIs, Identify opportunities for process, technology, and operational improvements across service delivery, Lead servi...

Key Responsibilities: Lead and manage the transition of services from projects into BAU, ensuring readiness, stability, and handover to operations teams, Collaborate closely with project managers, solution architects, and operations teams to define transition requirements and success criteria, Establish and maintain transition checklists, governance frameworks, and acceptance processes, Ensure documentation, knowledge transfer, and training are completed for operational teams before go-live, Oversee ongoing service delivery performance, ensuring services meet agreed SLAs and KPIs, Identify opportunities for process, technology, and operational improvements across service delivery, Lead servi...

Key Responsibilities: Lead and manage the transition of services from projects into BAU, ensuring readiness, stability, and handover to operations teams, Collaborate closely with project managers, solution architects, and operations teams to define transition requirements and success criteria, Establish and maintain transition checklists, governance frameworks, and acceptance processes, Ensure documentation, knowledge transfer, and training are completed for operational teams before go-live, Oversee ongoing service delivery performance, ensuring services meet agreed SLAs and KPIs, Identify opportunities for process, technology, and operational improvements across service delivery, Lead servi...

Key Responsibilities: Lead and manage the transition of services from projects into BAU, ensuring readiness, stability, and handover to operations teams, Collaborate closely with project managers, solution architects, and operations teams to define transition requirements and success criteria, Establish and maintain transition checklists, governance frameworks, and acceptance processes, Ensure documentation, knowledge transfer, and training are completed for operational teams before go-live, Oversee ongoing service delivery performance, ensuring services meet agreed SLAs and KPIs, Identify opportunities for process, technology, and operational improvements across service delivery, Lead servi...

Key Responsibilities: Lead and manage the transition of services from projects into BAU, ensuring readiness, stability, and handover to operations teams, Collaborate closely with project managers, solution architects, and operations teams to define transition requirements and success criteria, Establish and maintain transition checklists, governance frameworks, and acceptance processes, Ensure documentation, knowledge transfer, and training are completed for operational teams before go-live, Oversee ongoing service delivery performance, ensuring services meet agreed SLAs and KPIs, Identify opportunities for process, technology, and operational improvements across service delivery, Lead servi...

Key Responsibilities: Lead and manage the transition of services from projects into BAU, ensuring readiness, stability, and handover to operations teams, Collaborate closely with project managers, solution architects, and operations teams to define transition requirements and success criteria, Establish and maintain transition checklists, governance frameworks, and acceptance processes, Ensure documentation, knowledge transfer, and training are completed for operational teams before go-live, Oversee ongoing service delivery performance, ensuring services meet agreed SLAs and KPIs, Identify opportunities for process, technology, and operational improvements across service delivery, Lead servi...

Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services. Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Routinely Inspect all contracted services to ensure performance measures are being maintained Ensure Helpdesk service request...

Your Role Provide technical support for cloud databases and consumer data platforms across APAC. Ensure smooth data transactions between upstream and downstream systems. Monitor service performance and drive SLA compliance. Investigate and resolve incidents; manage problems and escalations. Act as the primary contact for stakeholders, ensuring timely updates and service improvement recommendations. Your Role Application Management Expertise Experience in managing, upgrading, and supporting cloud-based consumer data platforms. Service Delivery & SLA Management Proven ability to monitor and meet SLA targets with minimal breaches. Incident & Problem Management Strong skills in resolving inciden...

The role: Virtualisation Engineering Specialist Colleague Technology Endpoint & Digital Engineering services are looking for an experienced Virtualisation Engineering Specialist with extensive knowledge of a range of virtualization platforms (Horizon, Azure, AWS & Citrix is a must). This role specializes in Server, Network, Messaging, Mainframe, Architecture, Storage, and Application Engineering. It encompasses designing, developing, and implementing technical products and systems while managing strategies, standards, and emerging technologies. The position provides advanced engineering support, recommends design enhancements, leads engineering teams, and drives training and mentoring initia...

JOB DETAILS Source new clients Meet clients and develop relations Source new markets and segments Create new leads based on market contacts and networking Seek referrals and expand client base Maintain client database and ensure all leads are booked Ensure higher lead conversions Maintains relationships with Existing clients by providing support and service improvements. Prepares reports & sales Invoices by collecting, analyzing, and summarizing information. Contributes to team effort by accomplishing related results as needed. Explore means of incorporation customer feedback into regular operations Coordinate with studio to ensure that client requirements are met Ensure information confiden...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Job Description Band: B3 Experience: 812 years A) Experience Years of Experience: 812 years Industry: Network Operations/Service Assurance Skills Expertise: Leading L3 NOC operations for Managed Router, Switches, Aps WLCs devices along with routing switching and WLAN domains Managing and guiding L1 L2 engineers for incident resolution and escalation Hands-on experience in Routing Switching (Cisco, Juniper HPE), Wireless technologies (Cisco Aruba) and F5 load balancer Monitoring and troubleshooting across Cisco XE/XR Junos MX series Router, Switches, Cisco Aruba Access Points, Cisco 9800 series WLCs Cisco DNAC, F5 Load balancers. SLA/KPI compliance and operational governance Handling customer...

Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new featur...