1512 Service Improvement Jobs - Page 2

Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new featur...

Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new featur...

Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new featur...

Job Description Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no ...

Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new featur...

Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new featur...

Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new featur...

Job Description Location - Hyderabad , CBR 130K 9+yrs Intune JD : Primary Skills - Microsoft Intune and MDM(Mobile Device Management) Secondary Skills - Microsoft Defender and SCCM Do Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the...

As a Senior Cloud Monitoring Administrator in ZS IT Operations Center (ITOC) , you will serve as a key escalation point and owner of the Incident Management lifecycle for ZSs global IT infrastructure. This includes managing major incidents (P1/P2) , ensuring timely resolution, driving stakeholder communication, and leading post-incident analysis to prevent recurrence. What Youll Do: Own and lead high-impact incident management (P1/P2) processes end-to-end. Facilitate incident bridges and war rooms with cross-functional teams (Cloud Compute, Network, Security, Cloud Ops). Coordinate with global stakeholders, vendors, and leadership for real-time updates and escalations. Maintain real-time com...

The Managed Services Team Lead is responsible for leading and mentoring a team of technical professionals to deliver exceptional managed services to clients. This role requires a balance of some technical experience, particularly around Azure and Microsofts data & analytics tools, as well as proven people management and customer service skills. The ideal candidate will have a solid background in managing Service Level Agreements (SLAs) and ensuring the team meets or exceeds customer expectations. The Managed Services Team Lead will collaborate closely with stakeholders to enhance service delivery, streamline processes, and foster a culture of continuous improvement.. We support a wide range ...

As a Wintel L3, you will play a crucial role in managing the performance and capacity of Wintel platforms, ensuring the availability and quality of service for business-critical applications. Your strong analytical and troubleshooting skills will be essential in resolving production issues and contributing to technology projects. Here is a breakdown of your responsibilities: - Manage assigned Wintel staff and monitor the availability, performance, and capacity of Wintel platforms. - Establish partnerships with peers across departments, participate in technical meetings, and ensure compliance with internal security policies and external regulatory guidelines. - Collaborate with the Informatio...

The Managed Services Team Lead is responsible for leading and mentoring a team of technical professionals to deliver exceptional managed services to clients. This role requires a balance of some technical experience, particularly around Azure and Microsofts data & analytics tools, as well as proven people management and customer service skills. The ideal candidate will have a solid background in managing Service Level Agreements (SLAs) and ensuring the team meets or exceeds customer expectations. The Managed Services Team Lead will collaborate closely with stakeholders to enhance service delivery, streamline processes, and foster a culture of continuous improvement.. We support a wide range ...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Incident Management Good to have skills : NA Minimum 7.5 year of experience is required E...

Answer Incoming Customer Calls Handle a high volume of incoming calls professionally and efficiently. Greet customers courteously and listen actively to understand their concerns or queries. Resolve Customer Inquiries and Issues Address questions related to products, services, billing, account information, or order status. Troubleshoot and resolve customer issues during the first call whenever possible (First Call Resolution). Provide Accurate and Timely Information Offer correct information based on company policies, procedures, and product knowledge. Escalate complex issues to the appropriate department or supervisor when necessary. Maintain Detailed Call Records Document customer interact...

Your role and responsibilities Building and delivering IS Risk Assessment Service as part of the Compliance and Risk Assessment Department. You will be mainly accountable for: Responsibility for defining, designing, implementing, managing security risk assessments and the regulatorycompliance assessments Ensuring targets achievement in cooperation with customers within the budget Providing service management knowledge to the team, vendors and stakeholders and managing expectations Incident and service improvement management Attending service review, service level agreement and operational level agreement meetings Qualifications for the role Degree in IT field 10 years of experience in servic...

Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new feat...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

About The Role : Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new fea...

Job Description Application Engineer Responsible for developing, testing, and integrating core application components into both stateful Physical and stateless VDI virtual platforms. The ideal candidate should possess a strong background in application engineering, with experience in integrating applications into an enterprise environment. Responsibilities Develop, test, integrate, and maintain a portfolio of approximately 50 core applications into the desktop physical and virtual build environments. Gather engineering requirements using internal and external business data and feedback. Engineer solutions for core applications such as Office 365, Chrome, Edge, and Acrobat, etc. simplifying a...

Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new feat...

Job Summary : To manage and impact improvement in the Affluent Clients Service parameters and the delivery of client experience so that Affluent Banking becomes a benchmark in customer service for premium banking customers in the industry. Responsibility Areas : Support in managing all Private Bank sales and service activities for the assigned region Provide complete and comprehensive information to customers on products, services and ensure best services are provided to them Analyse clients cash, capital, and investment needs Monitor the performance of client accounts and suggest ways to improve returns Ensuring appropriate control framework is in place and operations risk are properly mana...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 3 year(s) of experienc...

Role Overview: As a Technical Support Engineer at BT Group, your role is crucial in providing technical support and managed services to customers utilizing network technologies such as Data, Voice, and Network Security. You will be responsible for responding to inbound calls and fault tickets, diagnosing issues, seeking resolutions, and ensuring customer satisfaction through timely updates and recommendations. Additionally, you will be the technical authority for escalated cases, liaising with manufacturers, and identifying opportunities to offer new BT products and services to customers. Key Responsibilities: - Respond to inbound calls and fault tickets within designated service levels to p...

As a member of the M&G Global Services team, you will be part of a dynamic organization that is dedicated to providing valuable services to the M&G plc group of companies. Our purpose is to instill real confidence in individuals to invest their money wisely, drawing on our more than 170 years of experience in the financial industry. Your role will involve working closely with the Front Office Application support team, taking on responsibilities such as Incident Management, driving Service Improvement initiatives, and prioritizing tasks within the Front Office area. You will be expected to collaborate with business users to identify areas for workflow enhancement and work with Aladdin ASM, Bl...

Role Overview: You will be joining NTT DATA as a Manager, Managed Services Operations, responsible for overseeing service delivery within a specific Region/Country or Services function. Your primary focus will be on ensuring client satisfaction and the continuity of business operations by providing managed services to all clients and maintaining their IT infrastructure and systems. Key Responsibilities: - Proactively monitor and drive service delivery to clients. - Investigate and provide solutions for client incidents escalated by team leaders and engineers. - Evaluate regional client reviews for proactive incident management. - Maintain accurate client information repository and list of cl...