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Capgemini
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Service Delivery Manager-AMS

Service Delivery Manager-AMS

Capgemini

5 - 9 years

10 - 15 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

service delivery service improvement service delivery management problem management root cause analysis project management application management incident management it service delivery it service delivery management sla management itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

Provide technical support for cloud databases and consumer data platforms across APAC.

Ensure smooth data transactions between upstream and downstream systems.

Monitor service performance and drive SLA compliance.

Investigate and resolve incidents; manage problems and escalations.

Act as the primary contact for stakeholders, ensuring timely updates and service improvement recommendations.

Your Role

Application Management Expertise Experience in managing, upgrading, and supporting cloud-based consumer data platforms.

Service Delivery & SLA Management Proven ability to monitor and meet SLA targets with minimal breaches.

Incident & Problem Management Strong skills in resolving incidents, conducting root cause analysis, and managing recurring issues.

Stakeholder Communication Excellent communication skills for engaging clients, partners, and suppliers.

Continuous Improvement Mindset Ability to analyze service data and contribute to process optimization initiatives.

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Service Delivery Manager-AMS