Lead Administrator L1

Band:

Experience:

A) Experience

• Years of Experience:

  812 years

• Industry:

  Network Operations/Service Assurance

• Skills Expertise:

• Leading L3 NOC operations for Managed Router, Switches, Aps WLCs devices along with routing switching and WLAN domains
• Managing and guiding L1 L2 engineers for incident resolution and escalation
• Hands-on experience in

  Routing Switching (Cisco, Juniper HPE), Wireless technologies (Cisco Aruba)

  and

  F5 load balancer

• Monitoring and troubleshooting across

  Cisco XE/XR Junos MX series Router, Switches, Cisco Aruba Access Points, Cisco 9800 series WLCs Cisco DNAC, F5 Load balancers.

• SLA/KPI compliance and operational governance
• Handling customer queries and escalations effectively and ensure timely response
• Vendor ecosystem RMA:

  Cisco, Juniper, HPE OEM

  s
• Familiarity with

  IP MPLS (WAN LAN), Wireless LAN and Data Centre operations

• Protocol Expertise

Strong understanding of:

• QoS, DHCP, NTP, SNMP, SSH, IPSec

• Routing protocols

  : OSPF, EIGRP, BGP, STP, VTP

• Inter-company routing

  and

  packet flow analysis

B) Qualification Certifications

• Education:

  Bachelors degree in Telecommunications/Computer Science/Engineering

• Certifications:

• ITIL Foundation
• CCNA/CCNP or equivalent

C) Must-Have Skills

1. Hands-on experience on Ticketing tools like Service Now Unified Desktop
2. Strong understanding of

   IP MPLS network, Routing, Switching and Wireless technologies

3. Incident management, change management, vendor management and escalation handling
4. Ability to support and guide L1 L2 engineers in resolving incidents
5. Ability to conduct shift handovers with clear communication of ongoing incidents
6. Operational discipline and adherence to SOPs
7. Excellent communication and leadership skills for team coordination and customer handling

8. Proficiency in reporting using Excel, PowerPoint Power BI

Do

• Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation