Technology Support II - Front office trading (FX and Commodities)

Job Summary:

As an Applications Support - Front Office Trading (FX and Commodities) within our Commodities, Currencies and Emerging Markets (CCEM) Application Support group, you will leverage your technical expertise alongside creative and critical thinking skills to maintain and enhance our global application systems. You will engage with all facets of the software development lifecycle and collaborate with our development and business stakeholders. We foster a culture of experimentation, continuous improvement, and learning. You’ll thrive in a collaborative, trusting, and thought-provoking environment—one that values diverse perspectives and innovative solutions for the benefit of our global customers. Our team consists of 35 members with a presence in North America, Europe, the Middle East, Africa, and Asia-Pacific, operating on a follow-the-sun model for regional handovers. In Bengaluru, you will interact with application developers, the Global Project Management Team (across Macro and Markets), and Infrastructure teams such as Athena and Global Technology Infrastructure (GTI). A balanced mix of technology and business acumen is essential. CCEM Application Support is highly technical, empowering team members to access and resolve application software issues, including code and configuration. We seek team members who can develop automation tools and helpers. The team manages Front Office Trading applications, Risk Management Systems, Pricing Engines, Straight-Through Processing (STP) flow, Middle Office Booking flow, and other complex infrastructures, including distributed computing systems like CBB.

Job Responsibilities

• Manage the processes for the daily monitoring of our systems to ensure health checks are done by the team and applications are up and running without disruption.
• Respond to error alerts to investigate if there are issues that would cause disruption of service and initiate the necessary actions to bring in the required parties to help with incident management and service recovery
• Be involved in any incidents that impact our customers in the region for service restoration and recovery. Lead the engagement to trouble-shoot the issue and drive resumption of services.
• Responsible also for the continuous improvement of production estate management, including but not limited to change and management, event and incident management practices
• Be responsible for the process followed for any changes that go into production to ensure all the hygiene requirements for good quality and control are in place.
• Drive initiatives around DevOps automation across the delivery pipeline, mainly for production to reduce the manual activity during implementation.
• Track periodically the service levels, response time and resolution time of issues/ requests from other parts of the bank to the production support team and find means to improve on it.
• Engage with the application teams to look at the root cause and remediation of issues to help come up with preventive measures for implementations going forward.
• Collaborates with the infrastructure team for all service governance and production quality assurance matters

Required qualifications, capabilities and skills:

• Prior experience in a banking environment leading a production support team is essential.
• Familiar with the rigor of processes and controls that apply in a secure production environment.
• Has good practical experience in implementing and using DevOps tools for the CI/ CD pipeline.
• Technical and practical understanding of applications deployed.
• Excellent analytical, troubleshooting and problem-solving skills
• Strong verbal and written communication skills
• Strong planning, organizational and time management skills
• Self-motivated, self-organizing and possess drive, ability to be hands-on and a good team player
• Minimum 3+ years of experience in application development/production support/infrastructure SRE engineering.