36 Service Recovery Jobs - Page 2

You will play a crucial role in ensuring guest satisfaction and maximizing the GSTS score by surpassing guest expectations through effective complaint handling and proper service recovery. Your focus will be on preserving excellent levels of both external and internal guest services, identifying customer needs, and proactively responding to all concerns. Monitoring industry trends and making recommendations to enhance the competitive status of the outlet will be part of your responsibilities. You will work closely with the head chef and kitchen staff to ensure the efficient operation of the kitchen, design quality menus that align with the business objectives, and achieve budgeted food costs...

As the Director of Service Management at Barry Callebaut Digital (BCD), you will play a pivotal role in leading the digital transformation within the chocolate industry. Reporting directly to the VP Technology Services, you will have the opportunity to shape the operational support and service management, thereby enhancing the digital way of working. Your key responsibilities will include leading the development and management of global service management teams, implementing IT service management tooling, processes, and governance structures. You will also be responsible for developing a strategic roadmap for IT service management capabilities, driving standardization of IT services, and ove...

The Vice President Customer Service and Experience will lead the organization's grievance redressal function, ensuring the timely, compliant, and customer-sensitive resolution of high-level complaints. You will be responsible for governing grievance operations across regions and branches, ensuring adherence to IRDAI regulations, and driving continuous service improvement to protect and enhance customer trust. Your key responsibilities will include owning and resolving complaints escalated to senior leadership and regulators (IRDAI, Ombudsman, Consumer Forums), handling high-impact issues such as mis-selling, service failure, death claims, and policy lapses with utmost sensitivity. You will a...

You are an experienced and proactive Operations Manager responsible for setting up, leading, and managing the operations team based in Thane. In this critical leadership role, you will ensure smooth and efficient logistics execution, deliver outstanding customer service, and foster a high-performing team culture. Your key responsibilities include team leadership and development, customer service and escalation management, operational execution, collaboration, and reporting. As the Operations Manager, you will build and manage a team of Operations Executives handling daily shipments, provide coaching and guidance for service excellence, and develop training programs for staff. You will also s...

Pre-Opening & Setup Phase Oversee the setup, implementation, and operational launch of Front Office & Housekeeping for new properties. Ensure all SOPs are established, documented, and strictly followed, aligning with brand standards. Work closely with project and procurement teams to ensure the right infrastructure, materials, and technology are in place before opening. Recruit, train, and onboard Front Office & Housekeeping teams, ensuring operational efficiency from Day 1. Conduct trial runs, mock stays, and soft openings to identify and resolve operational gaps before official launch. Act as the troubleshooter, ensuring smooth pre-opening execution before transitioning to the next project...

Description We are seeking an experienced Executive Customer Service to join our dynamic team in India. The ideal candidate will have a strong background in customer service and a passion for helping customers resolve their issues. You will play a key role in ensuring customer satisfaction and enhancing the overall customer experience. Responsibilities Manage customer inquiries and provide effective solutions in a timely manner. Handle customer complaints and escalate issues when necessary to ensure customer satisfaction. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve customer service processes and enhance customer experience. Pr...

Responsible for resolving customer queries and service requests received through email Ensure service interactions are dealt with promptly including service recovery Coordinate with internal teams to ensure the requests are closed in a timely manner

>> Responsible for managing the performance for the team of Production Specialist >>Responsible for responding back to the client and internal stakeholders in an efficient and professional manner >>Handles and resolves customer complaints- identify and escalate priority issues >>Build a strong personal customer rapport and establish engagement to drive positive customer experience >> Ensures compliance with all company and departmental policies, procedures, and guidelines >>Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization >>Data Analysis - Analyzing data short term long term trends, report gener...

Service recovery is a customer grievance handling unit. Create a plan of action to close identified process gaps and liaise with the stakeholders Review the root cause for all escalations and collaborate with cross functional stakeholders.

Job Overview: The opening is for Group Lead(GIS). Shift: 24*7(Night). Location-Hyderabad. Mandatory Skills: Should have at least 18 months of experience in Geographical Information System (GIS) domain. At least 18 months of experience as FLM or TL. Key Responsibilities: Experience working in a QA as Service business unit in BPS. Excellent Communication Skills (Verbal & Written). Strong interpersonal & influence management skills and decision-making skills. Ability to work & communicate with people across organizational units and locations. Strong Team building skills. Ability to think strategically & translate strategy into measurable action plans. Strong analytical skills with an ability to...

Job Overview: The opening is for Group Lead(GIS). Shift: 24*7(Night). Location-Hyderabad. Mandatory Skills: Should have at least 18 months of experience in Geographical Information System (GIS) domain. At least 18 months of experience as FLM or TL. Key Responsibilities: Experience working in a QA as Service business unit in BPS. Excellent Communication Skills (Verbal & Written). Strong interpersonal & influence management skills and decision-making skills. Ability to work & communicate with people across organizational units and locations. Strong Team building skills. Ability to think strategically & translate strategy into measurable action plans. Strong analytical skills with an ability to...