As a Guest Service Associate / Steward, you will play a vital role in ensuring an exceptional experience for our guests. Your responsibilities will include maintaining cleanliness and organization in guest areas, assisting with food and beverage service, and providing excellent customer service. You will work closely with the hospitality team to uphold the standards of service and ensure guest satisfaction. Key Responsibilities 1. Cleanliness and Organization Ensure cleanliness and tidiness in all guest areas including dining spaces, restrooms, and common areas. Regularly inspect and clean surfaces, furniture, and fixtures to maintain a high standard of cleanliness. Arrange tables, chairs, and other furniture to optimize space and enhance the guest experience. 2. Food and Beverage Assistance Assist in the setup and breakdown of dining areas before and after meal service. Support food and beverage staff with tasks such as serving, clearing tables, and refilling beverages. Communicate guest requests and preferences to the appropriate staff members promptly and accurately. 3. Customer Service Greet guests warmly and assist them with seating arrangements and any inquiries they may have. Anticipate guest needs and proactively address them to ensure a seamless and enjoyable experience. Handle guest complaints or concerns professionally and escalate issues to management when necessary. 4. Team Collaboration Collaborate effectively with other team members to deliver excellent service and maintain a positive work environment. Communicate efficiently with kitchen staff, servers, and management to coordinate tasks and ensure smooth operations. Assist colleagues during busy periods and offer support wherever needed to uphold service standards. 5. Health and Safety Compliance Adhere to all health and safety regulations, including proper sanitation procedures and food handling practices. Report any safety hazards or maintenance issues to the appropriate personnel immediately. Participate in training sessions on safety protocols and maintain knowledge of emergency procedures. Qualifications High school diploma or equivalent in Hospitality or Hotel Management. Previous experience in a customer service or hospitality role preferred. Strong communication and interpersonal skills. Ability to work efficiently in a fast-paced environment. Attention to detail and a commitment to maintaining cleanliness standards. Flexibility to work evenings, weekends, and holidays as required. Basic knowledge of food safety and sanitation practices is desirable. As a Guest Service Associate / Steward, you will have the opportunity to contribute to creating memorable experiences for our guests while developing valuable skills in the hospitality industry. Your dedication to providing exceptional service and maintaining a welcoming environment will be instrumental in ensuring guest satisfaction and fostering repeat business.

As a Purchase Manager, you will be responsible for overseeing the procurement of goods and services necessary for the organization's operations. Your role will involve developing and implementing effective procurement strategies, managing supplier relationships, and ensuring cost-effective purchasing practices. Additionally, you will lead a team of procurement professionals, monitor inventory levels, and contribute to the organization's financial success. Key Responsibilities Procurement Strategy Develop and implement procurement strategies aligned with the organization's goals and objectives. Identify cost-saving opportunities and implement best practices in procurement processes. Supplier Management Evaluate, select, and negotiate with suppliers to ensure quality, cost-effectiveness, and timely delivery of goods and services. Establish and maintain strong supplier relationships. Team Leadership Lead and mentor a team of procurement professionals, providing guidance and support. Assign tasks, set performance goals, and conduct regular performance evaluations. Budget and Cost Control Prepare and manage the procurement budget. Monitor spending and implement cost control measures to optimize expenses. Inventory Management Monitor inventory levels and ensure optimal stock levels to meet operational needs. Implement inventory control measures to minimize carrying costs. Compliance and Risk Management Ensure procurement activities comply with all relevant laws, regulations, and company policies. Assess and mitigate risks related to procurement, such as supply chain disruptions. Supplier Evaluation Conduct supplier performance evaluations and audits. Address any issues or concerns related to supplier performance promptly. Contract Management Negotiate and manage contracts with suppliers, including terms and conditions. Ensure all contractual obligations are met. Quality Assurance Collaborate with quality assurance teams to ensure that purchased goods and services meet quality standards. Market Research Stay updated on market trends, pricing, and industry developments. Use market insights to make informed purchasing decisions. Qualifications and Skills Bachelor's degree in business, supply chain management, or a related field (Master's degree preferred). Proven experience in procurement, with a minimum of 57 years in a managerial role. Strong negotiation, communication, and interpersonal skills. Knowledge of procurement software and tools. Analytical and strategic thinking abilities. Leadership and team management skills. Strong understanding of supply chain management principles. Familiarity with relevant laws and regulations. Financial acumen and budget management skills. Problem-solving and decision-making capabilities.

Develop and execute strategic business development plans for Moustache in the assigned region or cluster, aiming to onboard high-quality properties into the Moustache network. Identify and assess potential properties that align with Moustaches standards in terms of location, infrastructure quality, facilities, and owner engagement. Deliver compelling pitches of Moustaches partnership and franchise models, articulating the value proposition effectively. Negotiate and finalize commercial agreements with property owners, ensuring mutually beneficial partnerships. Build and nurture strong relationships with property owners and key stakeholders to foster long-term collaboration. Serve as a key liaison between property owners and Moustache's internal teams, ensuring seamless operations, marketing, revenue management, customer support, and financial workflows. Analyze market trends, property performance, and competitive landscape to identify growth opportunities and inform decision-making. Act as a brand ambassador, consistently representing Moustaches ethos and maintaining a high standard of professionalism. Skills Qualifications Experience: 36 years in sales or business development, preferably within the hospitality or real estate industry. Analytical Acumen: Proven ability to evaluate data, structure strategies, and negotiate complex business deals. Relationship Building: Strong interpersonal skills with a professional demeanor, capable of maintaining and deepening client relationships. Ownership Initiative: High degree of self-motivation with a proactive, "roll-up-your-sleeves" approach to problem-solving and task completion. Collaboration: Experience working in cross-functional setups, coordinating with diverse teams across operations, marketing, finance, and more. Local Expertise: Comprehensive knowledge of the local market, with insights into property dynamics and regional opportunities. Industry Insight: Familiarity with hospitality or real estate market trends is an added advantage. Key Attributes Strong communication and presentation skills. Ability to work in a dynamic, fast-paced environment. Results-driven with a focus on exceeding targets.

Were looking for a Junior MEP Engineer to help bring our hotels to life! Youll work on pre-opening and renovation projects, ensuring smooth installation and upgrade of MEP systems like HVAC, electrical, plumbing, and fire safety. Youll collaborate with designers, contractors, and vendors to create energy-efficient, guest-friendly spaces. Key Responsibilities Project Execution Renovation Assist in installing, upgrading, and testing MEP systems in new and renovated hotels. Work with designers to ensure engineering supports interiors and guest comfort. Monitor installations to meet safety, quality, and sustainability standards. Compliance Quality Control Ensure all MEP work follows local codes and hospitality standards. Conduct site inspections and assist in troubleshooting technical issues. Vendor Contractor Coordination Support coordination with contractors and suppliers for timely project execution. Track MEP-related procurement and installation schedules. Operational Readiness Help prepare maintenance plans and SOPs for smooth hotel operations. Assist in training hotel teams on newly installed systems. What You Need Diploma/Bachelors in Mechanical, Electrical, or Civil Engineering. 13 years of experience in MEP, preferably in hotels or commercial properties. Basic knowledge of HVAC, electrical, plumbing, BMS, and fire safety systems. Familiarity with AutoCAD, MS Office, and project tracking tools. What Were Looking For Passion for hotels and hospitality engineering. Strong problem-solving and coordination skills. Interest in sustainable and smart hotel solutions. Ability to work in fast-paced pre-opening and renovation projects.

The Customer Experience Executive will handle all non-sales inbound calls such as post-booking support, general queries, and cross-departmental escalations. The role focuses on ensuring quick resolution and exceptional service. Key Responsibilities Attend and manage non-sales inbound calls. Resolve issues or escalate to relevant teams (Ops, Sales, CX, and Tech). Assist with booking changes, payment queries, and property information. Update all customer interactions accurately in the CRM. Follow up on open tickets until closure. Maintain a professional, empathetic, solution-driven approach. Collect customer feedback and ensure service quality. Requirements 03 years of experience in customer support (hospitality/travel preferred). Strong communication skills in English and Hindi. Problem-solving mindset with excellent time management. CRM and call handling tool familiarity is a plus. Work Details 9-hour rotational shifts on a roster basis (including weekends with 1 weekly off).

Overseeing day-to-day operations including check-in/check-outs, guests queries, maintaining guest records, housekeeping, etc. Handle guest interaction in person and also via email correspondence. Staff interactions and management with housekeeping staff and external vendors. Quality control and maintenance. Manage back-office systems and processes. Adhere to finance and accounting standards including daily accounts. Stay up to date about activities and events happening in the hostel and around the city. Ensure that guests have a great time and convert their happiness into great reviews. Responsible to execute tasks which will be inclusive always. Qualifications Experience of at least 1 year in the service industry preferred. Excellent communication skills. Self-starter and willing to take risks. Available to work anytime including weekends. Excellent management and team skills. Education in Hospitality or Hotel Management is mandatory.

Help guests to identify their ideal travel plans based on their interests and requirements. Study and assimilate all information regarding travel destinations such as prices, weather, language, activities, etc. Provide end-to-end service while organizing a trip, from reserving the accommodation to creating the itinerary. Provide all relevant and essential information to the guests regarding their travel. Sell the appropriate experience to the guests. Negotiate any customizations or modifications requested and accommodate to the best level possible. Resolve any problem that arises regarding the trip for the guests. Regularly update a database containing guest details and their travel information. Reach the sales and revenue targets. Handle advances/refunds from or to the guests against the bookings done. Regularly maintain a good relationship with our guests. Ability to handle rejection and stress in soliciting customers. Requirements Bachelor's degree in travel and tourism, hospitality business, or relevant fields. Prior experience as a travel agent or an avid traveler is a bonus (1 year or more). Basic knowledge of traveling software and procedures. Basic computer skills and software like MS Office. Multilingualism is an advantage. Excellent communication, people skills, and problem-solving skills. Efficient negotiation and sales skills.

Pre-Opening & Setup Phase Oversee the setup, implementation, and operational launch of Front Office & Housekeeping for new properties. Ensure all SOPs are established, documented, and strictly followed, aligning with brand standards. Work closely with project and procurement teams to ensure the right infrastructure, materials, and technology are in place before opening. Recruit, train, and onboard Front Office & Housekeeping teams, ensuring operational efficiency from Day 1. Conduct trial runs, mock stays, and soft openings to identify and resolve operational gaps before official launch. Act as the troubleshooter, ensuring smooth pre-opening execution before transitioning to the next project. Operational Execution & Compliance Implement and enforce Front Office and Housekeeping SOPs, ensuring consistent service delivery across multiple locations. Work with IT teams to set up PMS, housekeeping software, and guest feedback systems. Set up inventory controls, housekeeping schedules, and guest experience workflows. Ensure adherence to hygiene, safety, and brand standards, conducting audits to maintain compliance. Train property teams on best practices for guest handling, complaint resolution, and efficiency-driven operations. Act as a liaison between property teams and corporate leadership, ensuring expectations are met. Handover & Next Location Deployment Ensure the property is fully operational with a self-sufficient team before transitioning out. Conduct final audits to confirm process adherence, team readiness, and guest experience standards. Provide feedback to the Pre-Opening GM and senior leadership regarding operational learnings and improvements. Move to the next pre-opening location, repeating the process for new properties. Qualifications & Skills Experience: 57 years in hotel operations, with expertise in Front Office & Housekeeping. Pre-opening experience is mandatory. Leadership: Ability to set up teams from scratch, establish SOPs, and drive performance before transitioning. Guest-Centric Approach: Strong problem-solving and service recovery skills to enhance guest satisfaction. Tech-Savvy: Familiarity with PMS, housekeeping management software, and guest feedback tools. Financial Acumen: Understanding of budgets, cost control, and revenue strategies for FO & HK. Flexibility & Travel: Willingness to travel frequently and work non-traditional hours, including weekends and holidays. Education: Degree in Hospitality/Hotel Management is mandatory. Project Management Mindset: Ability to set up, implement, ensure compliance, and move on to the next project efficiently.

The Pre-Opening General Manager (GM) is responsible for the successful launch and operational setup of a new property. This includes overseeing all pre-opening activities, ensuring brand standards are met, recruiting and training key personnel, and ensuring a seamless transition from pre-opening to fully operational status. The GM will drive strategic planning, budgeting, and operational execution across multiple departments, including Revenue, OTA, HR, FB, MEP, Finance, Marketing, and Operations. This role involves setting up one property before moving on to the next, working closely alongside corporate team Heads of Departments (HODs) to ensure alignment and success. Key Responsibilities Pre-Opening Phase Develop and execute the pre-opening plan, including critical path timelines, budgets, and staffing requirements. Oversee construction progress, liaising with contractors, architects, and designers to ensure timely completion. Set up operational SOPs and brand standards in alignment with company policies. Coordinate with corporate leadership on marketing, sales, and branding strategies. Lead the recruitment, hiring, and onboarding of key team members across all departments. Conduct feasibility studies, competitor analysis, and market positioning strategies. Ensure compliance with all legal, health, and safety regulations required for opening. Oversee procurement and vendor management for FFE (Furniture, Fixtures Equipment) and OSE (Operating Supplies Equipment). Develop and implement pre-opening training programs to ensure service excellence from day one. Manage pre-opening budgets, cost controls, and financial forecasting to ensure a profitable launch. Collaborate closely with corporate team HODs to ensure strategic alignment and operational efficiency. Department-Specific Responsibilities Revenue OTA Management: Develop revenue strategies, optimize pricing models, and manage OTA relationships to maximize bookings and profitability. HR Recruitment: Oversee staffing plans, implement HR policies, and ensure a smooth onboarding and training process. FB Team: Set up kitchen and bar operations, recruit chefs and service staff, and establish food quality and service standards. MEP (Mechanical, Electrical, and Plumbing): Ensure all technical and engineering systems are properly installed and operational before opening. Finance: Create financial projections, manage pre-opening budgets, and implement cost control measures. Marketing Branding: Develop and execute marketing campaigns, social media strategies, and promotional plans to drive initial business growth. Operations: Establish front office, housekeeping, and guest service protocols for smooth day-to-day functioning. Post-Opening Transition to Next Property Lead and manage the overall hotel operations, ensuring guest satisfaction and operational efficiency. Develop strategies to achieve revenue and profitability targets while maintaining brand reputation. Build a strong organizational culture focused on guest service excellence and employee engagement. Implement marketing and promotional strategies to drive occupancy and revenue. Maintain high levels of operational standards, focusing on quality, safety, and guest experience. Monitor and analyze key performance indicators (KPIs) to assess business performance. Oversee financial reporting, cost control, and compliance with budgetary guidelines. Prepare for a structured handover to the permanent management team before moving on to the next property. Qualifications Skills Proven experience as a General Manager in a pre-opening hospitality environment. Strong leadership and organizational skills, with the ability to multitask and problem-solve. In-depth knowledge of hotel operations, finance, marketing, and human resources. Excellent communication, negotiation, and stakeholder management skills. Ability to develop and execute strategic business plans across multiple departments. Strong financial acumen with experience in budgeting, forecasting, and cost control. Experience in hiring, training, and leading high-performing teams. Hands-on, results-driven, and guest-focused approach to hospitality management. Ability to adapt to fast-paced, dynamic environments and meet deadlines. Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.