Customer Experience Executive

Moustache Hostel

0 - 3 years

1 - 4 Lacs

Jaipur

Posted:12 hours ago| Platform:

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Skills Required

escalations service quality issue resolution customer management customer service customer care presentation skills customer interaction sales customer support operations customer handling communication skills crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Customer Experience Executive will handle all non-sales inbound calls such as post-booking support, general queries, and cross-departmental escalations. The role focuses on ensuring quick resolution and exceptional service.

Key Responsibilities

Attend and manage non-sales inbound calls.
Resolve issues or escalate to relevant teams (Ops, Sales, CX, and Tech).
Assist with booking changes, payment queries, and property information.
Update all customer interactions accurately in the CRM.
Follow up on open tickets until closure.
Maintain a professional, empathetic, solution-driven approach.
Collect customer feedback and ensure service quality.

Requirements

03 years of experience in customer support (hospitality/travel preferred).
Strong communication skills in English and Hindi.
Problem-solving mindset with excellent time management.
CRM and call handling tool familiarity is a plus.

Work Details

9-hour rotational shifts on a roster basis (including weekends with 1 weekly off).

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