Customer Experience Executive

Telcoserve Networks

1 - 5 years

2 - 3 Lacs

kolkata

Posted:1 day ago| Platform:

Apply

Skills Required

customer relationship customer experience solving queries customer operations client satisfaction customer engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Executive

Key Responsibilities

Attend inbound calls and respond to support emails from UK customers.
Log and resolve customer issues within SLA.
Provide basic troubleshooting for broadband, telecom services, and hosted phone systems.
Assist hospital staff (doctors, nurses, admin teams) with login/access issues for clinical & non-clinical systems.
Perform password resets, account unlocks, and basic IT support tasks.
Escalate complex issues to senior technical teams when required.
Maintain accurate ticket notes and follow-up actions.

Required Skills

Excellent English communication skills (spoken & written).
Strong customer service and problem-solving skills.
Basic knowledge of IT, networking, or telecom concepts is an advantage.
Ability to multitask and work in a fast-paced support environment.
Previous experience in a BPO, IT helpdesk, or UK process preferred.
Ability to work UK shift timings.
Work in 24x7 work enviroment.

Benefits

Work directly with UK telecom operations and IT Infrastructure.
Training and growth opportunities in IT, telecom, and network support.
Supportive and professional team environment.

More Jobs at Telcoserve Networks

Telesales Account Manager

Kolkata

3.0 - 8.0 yrs

INR 4 - 6 Lacs

Telesales Appointment Setter (UK Telecoms Industry)

Kolkata

3.0 - 8.0 yrs

INR 6 - 10 Lacs

Customer Experience Specialist

kolkata

1.0 - 6.0 yrs

INR 2 - 5 Lacs

Customer Experience Specialist

kolkata

1.0 - 6.0 yrs

INR 2 - 5 Lacs

Customer Experience Executive

kolkata

1.0 - 5.0 yrs

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.