Telesales Appointment Setter (UK Telecoms Industry)

The Telesales Appointment Setter will be responsible for contacting UK-based business clients to research their telephony needs and secure appointments for our Head of Sales to discuss tailored telecom solutions. This role involves cold calling, building rapport, and effectively communicating the value of our services, including phone systems, SIP trunks, VoIP, and mobile boosters, to encourage businesses to switch to our services.

**Key Responsibilities**:

- **Lead Generation & Research**: Identify and research potential business clients in the UK to understand their telephony requirements and challenges.

- **Cold Calling**: Make outbound calls to UK business clients to introduce our telecom services and gauge interest in switching providers.

- **Appointment Setting**: Schedule high-quality appointments for the Head of Sales to meet with prospective clients and discuss tailored solutions.

- **Client Communication**: Build rapport with clients, effectively communicate the benefits of our phone systems, SIP trunks, VoIP, and mobile boosters, and address initial queries.

- **CRM Management**: Log all interactions, update client information, and track progress in the companys CRM system.

- **Collaboration**: Work closely with the sales team to ensure a smooth handover of appointments and provide insights on client needs.

- **Target Achievement**: Meet or exceed daily/weekly/monthly targets for calls made and appointments set.

- **Market Awareness**: Stay informed about trends and competitors in the UK telecoms industry to tailor pitches effectively.

**Candidate Requirements**:

- **Experience**:

- Proven experience in telesales, telemarketing, or appointment setting, preferably in the telecoms or B2B sales industry.

- Familiarity with cold calling and lead generation techniques.

- **Skills**:

- Excellent verbal communication and active listening skills with a professional telephone manner.

- Strong persuasive skills to engage clients and articulate the value of telecom solutions.

- Ability to handle objections and maintain a positive attitude under pressure.

- Basic understanding of telecom products (e.g., phone systems, SIP trunks, VoIP, mobile boosters) or willingness to learn quickly.

- Proficiency in using CRM software and basic computer skills (e.g., Microsoft Office, email).

- **Qualifications**:

- No specific educational qualifications required; however, a background in sales, marketing, or customer service is a plus.

- **Personal Attributes**:

- Self-motivated, target-driven, and resilient with a proactive approach to work.

- Confident and professional when dealing with UK business clients.

- Strong organizational skills and attention to detail.

- Ability to work independently and as part of a team.

- **Availability**:

- Flexible to work UK business hours to align with client availability.

**Desirable**:

- Knowledge of the UK telecoms industry and its products/services.

- Experience working with business clients in a B2B sales environment.

- Familiarity with CRM platforms like Salesforce, HubSpot, or similar.

**What We Offer**:

- Competitive salary with performance-based incentives

- Comprehensive training on our telecom products and sales processes.

- Opportunity to work in a fast-growing industry with career progression potential.

- Supportive team environment with regular feedback and coaching.