Logistiekmanager

You are an experienced and proactive Operations Manager responsible for setting up, leading, and managing the operations team based in Thane. In this critical leadership role, you will ensure smooth and efficient logistics execution, deliver outstanding customer service, and foster a high-performing team culture. Your key responsibilities include team leadership and development, customer service and escalation management, operational execution, collaboration, and reporting. As the Operations Manager, you will build and manage a team of Operations Executives handling daily shipments, provide coaching and guidance for service excellence, and develop training programs for staff. You will also serve as the senior escalation contact for customers in India, oversee operational processes from shipment bookings to delivery, and ensure compliance with global SOPs and customer requirements. Your role involves collaborating with global Marinetrans offices for seamless coordination, providing regular reporting on team performance and operational KPIs, and participating in continuous improvement projects. To qualify for this position, you should have a Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field, along with 6-10 years of logistics experience, including managerial roles. The ideal candidate will possess strong knowledge of international shipping, air and sea freight, and customs procedures, as well as excellent leadership, communication, and organizational skills. Proficiency in logistics software and the Microsoft Office Suite is required. Previous experience in marine logistics is advantageous but not mandatory. In return, Marinetrans offers you a leadership role in a globally recognized logistics company, the opportunity to build and shape a new team and operational setup in India, international exposure, cross-functional collaboration, and career development in a dynamic industry. Marinetrans is a global logistics provider specializing in marine spare parts delivery, offering end-to-end solutions for the maritime industry. Join us in establishing a strong operations hub in India and lead our team in Thane, Mumbai.,