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Wipro
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Group Lead

Group Lead

Wipro

3 - 5 years

12 - 16 Lacs

hyderabad

Posted:None| Platform:

Apply

Skills Required

customer service mentoring service recovery coaching performance management operations management management skills team management team handling recovery ownership group leadership team leading quality improvement geographical information system

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview:

The opening is for Group Lead(GIS).

Shift: 24*7(Night).

Location-Hyderabad.

Mandatory Skills:

Should have at least 18 months of experience in Geographical Information System (GIS) domain.
At least 18 months of experience as FLM or TL.

Key Responsibilities:

Experience working in a QA as Service business unit in BPS.
Excellent Communication Skills (Verbal & Written).
Strong interpersonal & influence management skills and decision-making skills.
Ability to work & communicate with people across organizational units and locations. Strong Team building skills.
Ability to think strategically & translate strategy into measurable action plans.
Strong analytical skills with an ability to solve a problem with a win-win negotiation approach.
Ability to lead people in large, multi-functional efforts. Motivating associates through effective management and constructive feedback.
Should have excellent knowledge of Customer Service, Taking Ownership, Service Recovery, Performance Management, Employee Coaching and Mentoring.
Leading by Example and ability to handle stressful situations.
Can make judgment calls on risk rating, is able to interpret and apply policy.
Ensure quality sampling targets (ISO) are met, systems and measures are robust. Collaborate with internal and external stakeholders to deliver to the business strategic plans in relation to quality improvement.

Required Skills & Qualifications:

The applicant should be a confirmed full-time employee of the organization and should have completed 18 months of service in his/her current role as on the last day of this month.
The applicant should be a confirmed full-time employee of the organization.

Mandatory Skills: Geographic Info. Systems(Car support).

Experience: 3-5 Years.

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