17 Group Leadership Jobs

Project execution Performance of the corresponding expected synthetic work to successfully achieve the required goals, like: Reaction setting Work-up Analyses: measure and interpretation (expected) Compilation of all the required information in accordance with the companys SOP Informing the project leader about potential/current problems during project development Taking additional responsibilities like maintenance of lab equipment MSc (Organic Chemistry) 3 to 5 years bench experience in process RD Experience in multi-step organic synthesis State-of-the-art scientific knowledge in technical background for synthesis and purification methods Good in English written and spoken (recommendable)

Job description: Leadership role to manage team size of 10+ scientists (Ph.D. and M.Sc.) Extensive knowledge in E&L Extractable and Leachable experience in CCS as per USP monograph and medical devices as per ISO guidelines Managing multiple instruments (LC-MSMS, GC-MSMS, ICP-MS, IC etc.) Method development experience in LC-MSMS, GC-MSMS and ICPMS instrument Preparation and Implementation of SOPs related to E& L , general laboratory processes and best guidance. Good knowledge of 21 CFR part 11, Data Integrity principals, good documentation practices in cGMP lab Monitor and management of day-to-day laboratory activities Extensive knowledge of preparation, reviewing and approval capability for standard operating procedure (SOP) and COA Sound knowledge of structural elucidation and interpretation using analytical techniques such as NMR, IR, HPLC, GC, LC-MS etc. Resolving the team conflicts and provide training to the team for development and empowers team members Provide scientific and leadership direction to team members Good knowledge of laboratory safety and be a strong promoter of SHE activities in the lab. Skills Required: For M.Sc, 16-18 years of Discovery Analytical R&D experience and for PhD, 14-16 years of experience in CRO environment Excellent technical, problem-solving, writing, influencing and communication skills Strong leadership with excellent interpersonal skills, proven success of analytical projects and managing cross functional teams Demonstrative communication skills and confident in conveying information to internal/ external customers Skill for resolving the team conflicts and provide training to the team for development and empowers team members Behavioral Competencies: Excellent oral / written communication skills and flexibility to work in a dynamic environment Excellent in Knowledge sharing at all levels Qualifications Qualification M.Sc./PhD/Postdoc Additional Information Specialization Analytical Chemistry/Organic Chemistry, Department E&L Experience (years) 16 - 20

Your Tasks Lead a Team of 3-4 engineers, reports to Head of department Blades Reliability, Transport and Handling Define structure of DFME/PFMEA moderation of FMEA and follow processes according to PEP and APQP4Wind Manage DFM analysis and improvements Develop tools for measurements and improved Q-control Your Profile 6-9 years experience in reliability analysis of rotor blades or similar role in the wind or composites industry Advantage (not a must): Experience in definition of CTQs and development of measurement tools Familiar with wind blade drawings and standards Nordex adheres to a policy of equal employment opportunity All employment decisions are made without regard to protected characteristics and in full compliance with all laws and legislations,

We are Hiring Candidates who are experienced in Team leader experienced in end to end RCM. *Roles and Responsibilities* Set clear goals and expectations for the team. Motivate and inspire team members to perform at their best. Lead by example with a positive attitude and strong work ethic. Assign tasks based on team members strengths and workload. Monitor progress and ensure deadlines are met. Provide support when team members face challenges. *Candidates with minimum 1yr experience as a team lead can apply.* ONLY IMMEDIATE JOINERS PREFERRED. End to end RCM experience required. Night shift - US shift Cab provided (both pick up and drop) 5 days work (Weekend fixed OFF) Job location : Chennai Candidates from Anywhere in Tamilnadu can apply. Share your updated resume and photograph. Contact: Nivedha - 9994776957 (Call/WhatsApp) nivedha.s8@accesshealthcare.com

Job Purpose Plan, organize and ensure engineering & reliability of DC-DC converter with focus on scaling up the system keeping in view of approved budgets and cost optimization measures. Job Accountabilities Accountable for engineering & reliability of DC-DC converter and detailed design review with DEC, ensuring compliance with industry standards (IEC, IEEE, CIGRE, etc.). Accountable for selection of appropriate DC-DC converter keeping in view impact on power system. Accountable for commissioning and testing of DC-DC converter in co-ordination with DEC, OEM & user teams. Accountable to develop and review system design specifications, technical drawings, and component selection for converter. Accountable to collaborate with OEMs, utilities, and EPC contractors to oversee system integration and performance. Accountable for technical guidance on protection and system reliability improvements. Accountable for project schedules, deliverables, and ensure cost-effective execution Accountable for Periodic review of Performance monitoring & benchmarking as per international standards. Accountable for ensuring continuous improvement in design and modification by means of active interaction with stakeholders, optimizing engineering practices Accountable for overseeing Statutory and Regulatory compliance at engineering stage. Accountable for Preparation and review of engineering specification document for DC-DC converter Systems Accountable to liaise with OEMs / packagers / consultants to be abreast of latest trends in technology, design etc. Support for procurement / services scope finalization, vendor selection, validation for DC-DC converter Skills Required (Knowledge and Skills) Expertise in high-frequency power conversion, magnetics design, and advanced control strategies. Profound knowledge in detailed engineering of DC-DC converter. Design and optimize isolated and non-isolated DC-DC converters for grid-tied systems. Select and integrate high-efficiency topologies (Buck, Boost, Flyback, Forward, LLC, Phase-Shifted Full-Bridge, Dual Active Bridge). Conduct MATLAB/Simulink, PSIM,HIL or PLECS-based modelling and simulation of DC-DC converters. Knowledge of power electronics principles, practices and codes and standards associated with various systems and equipment Knowledge of system sizing calculations, integration techniques. Participate & conduct design reviews with all cross functional teams. Knowledge of industrial testing procedures. Analytical thinking, Managing Ambiguity Decision making, Strategic direction & Managing Change Key Attributes (Experience and Qualifications) Candidate should have BE / B Tech / M Tech in Electrical Engineering with specialization in Power Electronics with 15 years of experience in detailed engineering of DC-DC converters. Strong analytical skills, Networking skills and communication skills.

? Proactively identifying issues that impact delivery and business through course correction. Coordinates with Delivery Head to share aggregated delivery execution view. Track reporting of process level execution metrics, with deep dives on individual Goals & Objectives. Act as BCP SPOC for the Process. Ensuring account audits & CSAT survey are conducted on time, report results & flag issues. Oversee and be accountable for the preparation and delivery of high-quality reports (project progress, risks and mitigation, new business opportunities, process improvement and automation) for senior stakeholders within established timelines. Identify risks and develop operational plans and initiatives to mitigate or address the concerns pertaining to the project while coordinating efforts across all the enabling teams. Motivates, develops, and mentors the team where relevant. Employee Engagement. Training managementplan and execution tracking. Identify, Coach & Build succession plans for individual’s basis their strengths & interests. Help manage high level of team performance through a culture of continual feedback, coaching and learning. Lead by example & develop a congenial, productive work environment & high employee satisfaction.

Overview: As a Sales Team Lead, you will play a crucial role in driving the success of our sales team by providing leadership, guidance, and support to achieve sales targets and objectives. You will be responsible for managing a team of BD, fostering a culture of high performance, and implementing strategies to maximize revenue growth. This role requires strong communication skills, excellent sales acumen, and a passion for motivating and developing team members. Key Responsibilities: 1. Provide strong leadership to the sales team, setting clear goals, expectations, and performance metrics. 2. Manage and coach a team of sales representatives, including recruitment, training, performance evaluation, and career development. 3. Develop and implement sales strategies to drive revenue growth, expand market share, and achieve sales targets. 4. Monitor and analyze sales pipeline and performance metrics to identify areas for improvement and optimize sales processes. 5. Build and maintain strong relationships with key customers, understand their needs, and ensure exceptional service delivery. 6. Collaborate with sales management to forecast sales volumes, revenue projections, and resource allocation. 7. Track individual and team performance against sales targets, providing regular feedback and coaching to improve performance. 8.Coordinate sales training programs to enhance the skills and knowledge of team members, including product training, sales techniques, and objection handling. 9. Stay updated on industry trends, market conditions, and competitor activities to identify opportunities and threats. 10. Work closely with cross-functional teams, including marketing, product development, and customer service, to align sales efforts and support overall business objectives. 11. Reporting: Prepare and present regular reports on sales performance, key metrics, and progress towards goals to senior management. 12. Continuous Improvement: Continuously evaluate and optimize sales processes, tools, and resources to improve efficiency and effectiveness. 13. Compliance: Ensure that sales activities comply with company policies, industry regulations, and ethical standards.

Purpose of the role: Responsible for all areas of the Engineering function of DS block and Water System. Primary Responsibility: Strategic: • To conduct Periodical plant energy audits to improve the efficiency of the system & to bring down the operating cost. • Plant upgradation works planning, execution on periodical basis. • Plan & work towards the target set by the management based on business needs. • Updated & aware of cGMP requirements. Operational: • Operation & Maintenance of Utility equipment’s – Boiler, Chiller, Hot water system, Cooling tower, Air compressor, Pumps, Valves, Piping system. • Operation & maintenance of clean Utility equipment’s: Raw water storage & Distribution system, Water Pre- Treatment system, Softener, Purified water generation, Water for Injection generation, Pure steam generation along with Storage & Distribution system. • Attend to Preventive & Breakdown maintenance for Plant & Process equipment’s related to Drug product- Filling lines, Autoclaves, Manufacturing/ Filtration vessels, CIP, SIP, TCU, Autoclaves, Packing machine, etc. Drug Substance- Fermenters, Centrifuges, Homogenizers, HPLC columns, Filtration vessels, CIP, SIP, TCU, Autoclaves, etc. • Gas distribution systems. • Mechanical maintenance support Fire protection systems. • Mechanical support for ETP & STP. • HVAC, BMS, EMS systems. • Good Documentation practices. • Monitoring of outsource agency for plant operation. Review & coordinate for finalization of agreements. • Preparation/Review/Training of SOP, Preventive Maintenance, Break down Maintenance, Schedule, Planning. • Knowledge of plant safety & cGMP requirements. Audit & Statutory Compliance. • Coordination with user departments & plan for Preventive/Breakdown maintenance. • Ensure smooth operation of plant & machinery to avoid breakdowns & production loss. • Plan for required spare parts inventory & AMC. • Shift scheduling, Manpower planning & reporting. • Computer skills including Auto CAD, Microsoft Projects. • Prepare/ Review/ Execution of SLIA, URS, DQ, QRM, CLIA, FAT, SAT, IQ, OQ & Support for PQ. • Goal settings to team members & annual review. Providing the same to department head for review & approval. • Responsible for handling of controlled documents such as SOP’s, logbook and qualification protocol etc., • Responsible to ensure preventive maintenance of the equipment is completed as per schedule and review the preventive maintenance schedule as per SOP. • Prepare/ Review/ Execution of SLIA, URS, DQ, QRM, CLIA, FAT, SAT, IQ, OQ & Support for PQ including EDMS documentation

Purpose of the role: This position will form an integral part in achieving all quality objectives by developing & implementing the current Quality procedures and systems in line with global regulatory expectations and industry practices. Need to work closely with all CFT team in a collaborative manner to build a Quality system. Primary Responsibility: 1. Lead all personnel and processes involved in Inspection and Packaging operations occurring on all shifts. 2. Maintain knowledge of state-of-the-art Biopharmaceutical industry standards and guidelines for inspection and packaging concepts, practices, and processes. 3. Responsible for DP facility packing activities (operation and cleaning of Visual inspection board, Plunger rod insertion & Labelling machine, Cartridge Labelling machine, Blister packing machine, Automatic Cartoning Machine, Pen Assembling and labelling machine, Cold room) related to drug product. 4. Assist the installation and commissioning activities like FAT, SAT etc. of the packing lines for Vials, PFS and Cartridge facility packing. 5. Preparation and review of the URS, QRM, IQ, OQ and PQ protocols for Plunger rod insertion & Labelling machine, Cartridge Labelling machine, Blister packing machine, Automatic Cartoning Machine, weighing balances, Pen Assembling and labelling machine, Serialization etc. 6. Ensure QMS compliance in qualification, visual inspection and packing related activities. 7. Assist the validations of equipment and the process. 8. Identify and implement the visual inspection and packing procedures with compliance to current GMP requirements. 9. Implementation of Track & Trace system for the packaging. 10.Performing the FAT & SAT of packing line equipment at vendor sites or at our facility. 11. Performing/executing the IQ, OQ and PQ related to packaging lines. 12. Performing the visual inspection activities. 13. Assisting the validation activities of other equipment like cold room, pass-box and area. 14. Prepare & review of all SOP`s/protocols related to visual inspection/packing area procedures/equipment and drug product facility. 15. Identify and implement the manufacture procedures with compliance to current GMP requirements. 16. Timely initiation, investigation, impact assessment of QMS elements.

Purpose of the role: Responsible for stability Management Primary Responsibility: Strategic: 1. Ensure 100% compliance to usage of Quality systems. Operational: 1. Adherence of cGMP (Current Good Manufacturing Practice) and cGLP (Current Good Laboratory Practice). 2. To have control and ensure the Stability team management. 3. To ensure the stability samples are analyzed and released as per schedule. 4. To ensure none of the stability samples are being crossed the window period. 5. Review of Stability samples in quality control department. 6. Instrument/Equipment qualification Review in Quality control. 7. Preparation and maintenance of quality records and study protocols. 8. Preparation of quality system related, Instrument operation related SOPs, Specification, STPs, URS etc. 9. Coordinate with cross functional teams such as Production, QA, Warehouse, SCM etc. 10. Review of method transfer and method validation in quality control. 11. Handling of QMS elements related to quality control. 12. Maintenance and calibration of instruments in Quality control. 13. Quality Interface in audits (both internal and external) and ensure appropriate QMS document identified in a timely manner and closed out. 14. Analysis of vendor samples and reporting. 15. Follow approved STPs, SOPs, and Specifications 16. To ensure readiness for Customer and regulatory audits. 17. Providing the support to meet the management objectives of product deliveries on time in line with Quality Management system. 18. Support quality related activities in other sites of Stelis (as required)

Overview: As a Sales Team Lead, you will play a crucial role in driving the success of our sales team by providing leadership, guidance, and support to achieve sales targets and objectives. You will be responsible for managing a team of BD, fostering a culture of high performance, and implementing strategies to maximize revenue growth. This role requires strong communication skills, excellent sales acumen, and a passion for motivating and developing team members. Key Responsibilities: 1. Provide strong leadership to the sales team, setting clear goals, expectations, and performance metrics. 2. Manage and coach a team of sales representatives, including recruitment, training, performance evaluation, and career development. 3. Develop and implement sales strategies to drive revenue growth, expand market share, and achieve sales targets. 4. Monitor and analyze sales pipeline and performance metrics to identify areas for improvement and optimize sales processes. 5. Build and maintain strong relationships with key customers, understand their needs, and ensure exceptional service delivery. 6. Collaborate with sales management to forecast sales volumes, revenue projections, and resource allocation. 7. Track individual and team performance against sales targets, providing regular feedback and coaching to improve performance. 8.Coordinate sales training programs to enhance the skills and knowledge of team members, including product training, sales techniques, and objection handling. 9. Stay updated on industry trends, market conditions, and competitor activities to identify opportunities and threats. 10. Work closely with cross-functional teams, including marketing, product development, and customer service, to align sales efforts and support overall business objectives. 11. Reporting: Prepare and present regular reports on sales performance, key metrics, and progress towards goals to senior management. 12. Continuous Improvement: Continuously evaluate and optimize sales processes, tools, and resources to improve efficiency and effectiveness. 13. Compliance: Ensure that sales activities comply with company policies, industry regulations, and ethical standards.

Impact guru Please read Company Details: Indias leading healthcare financing platform for patients, raises money online for medical expenses Website: Impactguru.com We've openings for Business Development pan india Experience required: Field sales/ Healthcare sales Salary: Hike on last drawn Job role: Managing the business development associates who do Lead generation of patients who require fund while coordinating with the assigned hospital's doctors. Participate in efforts to increase patient referrals. Coordinate and handle the generated leads to the social media team for campaign making and do the conversion of sales for the company. Perks : incentives Traveling allowance bonuses

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Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Senior Group Leader Essential Hiring Skills: Good Interpersonal & people management skills with good problem-solving approach. Need to handle a span size of 100-150 heads. Excellent verbal, written communication & presentation skills. Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction. Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools. Excellent analytical skills for MIS, number crunching & reporting to internal / external customers, problem-solving, decision-making & management skills. Ability to exercise managerial judgment and perform as a mentor. Ability to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skills. Leadership skills / Team Management Skills. Knowledge of Client and end user requirement (Before starting floor management). Basic understanding and ability to trouble shoot issues and implement change as needed. Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS. Ability to drive results against SLA performance indicators. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have a ability to inspire and work under pressure. Exp- 5 to 8 Yrs. Exp needed as a Lead in content moderation project. Shift:24*7(Night) About The Role Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. ? Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines ? Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses ? Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. ? Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have a ability to inspire and work under pressure. Exp- 5 to 8 Yrs. Exp needed as a Lead in content moderation project. Shift:24*7(Night)

1. Handle 2nd level escalations and discuss, solve and support team with ongoing operations 2. Managing a team of Processors in customer driven environment 3. Ensure adherence to KPI and SLAs in delivery by performing sampling audit of the team on consistent basis covering every team member every week 4. Ensure attritions targets are not breached 5. Manage operations through end to end planning, metrics review and root cause analysis 6. Review overall staff performance and recommend About The Role Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ? Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ? Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ? Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ? Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team 1. Handle 2nd level escalations and discuss, solve and support team with ongoing operations 2. Managing a team of Processors in customer driven environment 3. Ensure adherence to KPI and SLAs in delivery by performing sampling audit of the team on consistent basis covering every team member every week 4. Ensure attritions targets are not breached 5. Manage operations through end to end planning, metrics review and root cause analysis 6. Review overall staff performance and recommend