Group Lead

Hi Jobseekers

We are hiring for the Group Lead role for India's biggest MNC for Geographical Information System(GIS) domain .

Role- Group Lead

Location Hyderabad

GIS Experience 1+ year

Team Lead Experience- 2+ years

Overall Experience- 5 + years

Budget - Upto 10 LPA

Requirement Criteria

• Minimum of 18 months of experience in a Team Leader (TL) role.

• Strong exposure to Geographic Information Systems (GIS) with at least 18 months of domain-specific experience.

• Proven experience working within a QA-as-a-Service model in a Business Process Services (BPS) environment.

• Exceptional verbal and written communication skills.

Job Role & Responsibilties

• Accountable for managing and driving the performance of a team of Production Specialists.

• Ensure prompt and professional communication with clients and internal stakeholders.

• Address and resolve customer complaints, identifying and escalating priority issues as needed.

• Build strong customer relationships to enhance engagement and ensure a positive customer experience.

• Monitor team performance to ensure all client metrics and SLAs are consistently met; support service delivery teams in process stabilization efforts.

• Conduct data analysis to identify short- and long-term trends, prepare detailed reports, visual dashboards, and provide insights for business decision-making.
• Manage employee-related financials such as incentives,

  PBPP, QPLC, and oversee performance metrics (weekly, monthly, quarterly, annual), stacks, PMS, and attrition tracking.

• Identify operational bottlenecks and propose actionable, SMART (Specific, Measurable, Achievable, Relevant, Time-bound) recommendations to d

  rive continuous process improvement.

How to Apply:

For any further queries or to get your interview aligned please give a call on - 9580746603 (Pooja Mishra), if incase it misses you can connect with Fauzia 9569902470.

Please allow us time to revert and request you to drop either a text or drop your resume over the same number.

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