Group Lead

Wipro

4 - 9 years

6 - 8 Lacs

pune

Posted:Just now| Platform:

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Skills Required

team management escalation management performance review process compliance sla management team coordination process management team leadership shrinkage team coaching attrition management team supervision team motivation team leading people management skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage a team of 20-30 members, ensuring effective communication and collaboration among team members.
Oversee daily operations, including process management, SLA compliance, and escalation handling.
Conduct performance reviews, provide feedback, and coach team members to improve their skills and productivity.
Identify areas for improvement and implement strategies to reduce shrinkage and attrition rates.
Ensure timely completion of tasks and projects by setting deadlines and monitoring progress.

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