Group Lead Shining Stars Institution & travels

2.0 - 7.0 years

7 - 10 Lacs

hyderabad

Work from Office

Hi Jobseekers We are hiring for the Group Lead role for India's biggest MNC for Geographical Information System(GIS) domain . Role- Group Lead Location Hyderabad GIS Experience 1+ year Team Lead Experience- 2+ years Overall Experience- 5 + years Budget - Upto 10 LPA Requirement Criteria Minimum of 18 months of experience in a Team Leader (TL) role. Strong exposure to Geographic Information Systems (GIS) with at least 18 months of domain-specific experience. Proven experience working within a QA-as-a-Service model in a Business Process Services (BPS) environment. Exceptional verbal and written communication skills. Job Role & Responsibilties Accountable for managing and driving the performance of a team of Production Specialists. Ensure prompt and professional communication with clients and internal stakeholders. Address and resolve customer complaints, identifying and escalating priority issues as needed. Build strong customer relationships to enhance engagement and ensure a positive customer experience. Monitor team performance to ensure all client metrics and SLAs are consistently met; support service delivery teams in process stabilization efforts. Conduct data analysis to identify short- and long-term trends, prepare detailed reports, visual dashboards, and provide insights for business decision-making. Manage employee-related financials such as incentives, PBPP, QPLC, and oversee performance metrics (weekly, monthly, quarterly, annual), stacks, PMS, and attrition tracking. Identify operational bottlenecks and propose actionable, SMART (Specific, Measurable, Achievable, Relevant, Time-bound) recommendations to d rive continuous process improvement. How to Apply: For any further queries or to get your interview aligned please give a call on - 9580746603 (Pooja Mishra), if incase it misses you can connect with Fauzia 9569902470. Please allow us time to revert and request you to drop either a text or drop your resume over the same number. #grouplead #gis #operations #mappingprocess #google maps #mappingtools #teamlead #rmi

Posted 5 days ago

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