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Neetu Jaiswal (Proprietor of Nevoxel Consulting)
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Executive – Customer Service

Executive – Customer Service

Neetu Jaiswal (Proprietor of Nevoxel Consulting)

4 - 10 years

0 - 2 Lacs

Chennai Tamil Nadu India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

crm software Data Analysis Process Improvement Customer Retention service recovery Conflict Resolution Technical Support Team Leadership performance metrics Training Development

Work Mode

On-site

Job Type

Full Time

Job Description

Description We are seeking an experienced Executive Customer Service to join our dynamic team in India. The ideal candidate will have a strong background in customer service and a passion for helping customers resolve their issues. You will play a key role in ensuring customer satisfaction and enhancing the overall customer experience. Responsibilities Manage customer inquiries and provide effective solutions in a timely manner. Handle customer complaints and escalate issues when necessary to ensure customer satisfaction. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve customer service processes and enhance customer experience. Provide feedback on customer service trends and areas for improvement. Skills and Qualifications Bachelor's degree in Business Administration, Communications, or related field. 4-10 years of experience in customer service or related field. Strong verbal and written communication skills. Proficiency in customer service software and CRM systems. Excellent problem-solving skills and ability to think critically under pressure. Ability to work collaboratively in a team environment and handle multiple tasks effectively.

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Executive – Customer Service