Executive – Customer Service

Vikram Solar

2 - 3 years

1 - 2 Lacs

Kolkata

Posted:1 month ago| Platform:

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Skills Required

bpo computer application customer service customer complaints customer care problem solving crm tool customer support excel customer satisfaction interpersonal communication outbound bengali customer handling communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Graduation in any stream
Minumum 2 3 years of experience

Knowledge Skills:

Strong Computer Application Skills, specially Excel, CRM tools etc.
Excellent Interpersonal Communication skills
High Level of Professionalism
Strong problem solving abilities
Attention to details
Process oriented
Ability to communicate in English, Hindi, Bengali
Pleasing voice quality

Passionate about bringing about positive change not only to the company bottom-line but also about making the world a better place

Remuneration:

Best in the Industry

Key Accountabilities:

Answer incoming customer phone calls/ emails and take appropriate action for each call/ email
Prepare/ initiate Outbound calls/ emails based on the internal communication
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial/ technical input
Input data into online platform to keep each customer record/ query/ complaint updated
Regular updating and sharing of Customer Complaints database/ MIS
Internal follow-up with concerned departments, if required

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