F&B Manager/ Assistant Manager F&B

You will play a crucial role in ensuring guest satisfaction and maximizing the GSTS score by surpassing guest expectations through effective complaint handling and proper service recovery. Your focus will be on preserving excellent levels of both external and internal guest services, identifying customer needs, and proactively responding to all concerns. Monitoring industry trends and making recommendations to enhance the competitive status of the outlet will be part of your responsibilities. You will work closely with the head chef and kitchen staff to ensure the efficient operation of the kitchen, design quality menus that align with the business objectives, and achieve budgeted food costs. Additionally, overseeing the planning and implementation of menus and wine lists will be essential. Utilizing your leadership skills and motivational techniques, you will aim to maximize employee productivity and ensure the satisfaction of your direct reports. Leading the team by recruiting, training, and appraising talented personnel will be a key aspect of your role. Effective coordination and follow-up with other departments will be necessary to ensure smooth operations and the achievement of departmental goals. Keeping your immediate supervisor informed promptly and comprehensively of all problems or significant matters will be crucial for maintaining effective communication within the team. Implementing best practices for breakage and pilferage control to manage costs effectively will also be part of your responsibilities.,