Evolve Back Resorts

Job role. To maximize guest satisfaction by providing neat and clean guest rooms in accordance with the standards of Kuruba safari Lodge Job Description Insures guest satisfaction by cleaning guest rooms daily according to operational policies and standards. Removes soiled bed and bath linens and replaces with clean linens as required Removes accumulated trash and debris from room as required Cleans bathroom, Dusts all surfaces, Vacuums room as required Replenishes promotional materials, literature and room amenities Reports maintenance requests and replacement orders Turns in articles left in rooms to Housekeeping office for "Lost and Found" handling Leaves all customer belongings in stay over rooms unless they have been discarded in the trash Maximizes job efficiency and neat, orderly appearance by maintaining supply kit and cleaning kit Stocks supply cart correctly Replaces cleaner bag daily Ensures quality and quantity of the contents of the linen closet by organizing and cleaning it Checks stock daily Notifies Housekeeping Manager immediately if any stock shortages exist Pulls any damaged Ensures safety and maximum security Reports all "Do Not Disturb" or bolted door rooms to Housekeeping department at the specified time Adheres to resort policies and procedures Attends work on time as scheduled Follows resort grooming and dress standards Minimizes safety hazards by following all safety rules and procedures Abilities & skills: Should be diplomatic, calm, detail oriented, safety minded, team player, honest and trustworthy. Should be flexible to work in shifts. Show more Show less

Job Role. To provide prompt, effective communication support for customers and Resort staff by operating systems of Evolve Back Resorts. Job Description Guest Orientation. To deliver a level of personalized service that exceeds not only the expectation of the guest but will add a point of difference from the service provided anywhere else within the resort. Personalized Service. EH provides a very personal, detailed, seamless service to guests. EH will take gentle care of all their guests from arrival until departure without imposing themselves on the guest. The attention to detail required and the ability to anticipate the needs of guests needs demand that the EH is a consummate resort professional with impeccable standards. Process Adherence. Ensures all initiatives and processes are within the company’s Responsible tourism framework. Documentation. Maintain & manage the documents as per SOPs. Engaging in day-to-day operation of the whole facility. Product Knowledge. Should have thorough knowledge of Resort & Operations. Show more Show less

Assist the Project Engineer in execution of work Maintain daily labor report log Assisting site Engineer in quantifying the works. Preparing wages statement and getting it approved by Project Engineer. Making sure that the workmanship is as per the standards Checking and conducting site test of materials delivered to site Show more Show less

Job Description Planning Conducting itinerary. Meet guest on arrival and make introductions. Make guest itinerary. Guest Orientation. Lead guest, advise guest on local interest points, prepare and present tour commentaries. (ii) Eyes and ears of the guest on the field, Share knowledge of local flora & monuments. (iii) Research and share general information/ stories on Local Indigenous cultures. Coordination. Keep in touch with transport department. Coordinate with other departments as well, as and when required. Documentation & Administration Work. Maintain written reports of daily activities and carry out other administrative work. (Photographs, blogs saved or written and send to marketing and sales on weekly basis Process Adherence. Ensures all initiatives and processes are within the company’s Responsible tourism framework. Product Knowledge. Should have thorough knowledge of Resort & Operations. Documentation & Administration Work. Compile and maintain official park photographic and information files. Also to maintain departmental documents. Prepare brochures and newspaper articles, creating presentations and brochures. Overlook budgeting part. 2 Job Description Prepare for the arrival by gathering all the reservation details, guests interests and any other special instructions. (ii) Explain various experiences offered by the resort and take reservations for the activities that required reservations, reconfirm the pre booked safaris with the guest, and making itenary for the guest. (iii) Allocating the duties for the Naturalists and the GSAs for the experiences (iv) Overlooking the upkeep of all the equipments and the Cleanliness of all the areas that comes under the department. Coordinating with the other departments for the arrangements of different experiences when required (vi) Getting the safaris booked on the Government website and the coordination with JLR and the Forest departments for the extra seats and other guests requests (vii) Leading boat / Vehicle safaris and other Nature and Culture related experiences for the guests. (viii) Maintaining the Log and Registers of various experience participation by the guests. (ix) Constantly innovating, initiating and updating in each product offered Coordinate with sales and marketing for the Reservations and special requests by the guests (xi) Overlooking the admistration , billing, and the other operations Key Performance Indicators (KPIs) Work Efficiency: Ensure timely and efficient handling of guest service requests, coordination with vendors, and maintaining high-quality in-service delivery. Guest Satisfaction & Reputation Management: Focus on NPS, Occupancy %, and managing reputation effectively, while adhering to company standards and guidelines. SOP Compliance & Adherence to Policies: Ensure strict adherence to Standard Operating Procedures and company policies. Task Timeline Management: Efficiently manage timelines for guest service requests, with a focus on task completion within stipulated timeframes. Customer Service Quality & Accuracy: Ensure accurate and timely information is provided to guests, resolving queries or concerns professionally. Customer Complaint Management: Monitor complaints and errors, ensuring timely closure and clear communication with guests. Team Management: Oversee grooming, rostering, team development, and training, ensuring team members are well-prepared and up to date with operational standards. Departmental Reporting & Documentation: Maintain updated department registers, task sheets, and reports. Assist in creating and planning itineraries. RT Initiatives & Innovation: Encourage participation in Responsible Tourism initiatives, and suggest implementable ideas to improve operational efficiencies. Financial Accountability: Control expenses according to the budget, and track loss prevention to minimize risks related to fraud, theft, or breakage. Upselling & Cross-Selling Achievement: Meet upselling and cross-selling targets to contribute to revenue growth. Knowledge Management: Ensure strong knowledge of company policies, departmental processes, vehicle handling, and MS Office, while staying informed on industry trends and competitors. Training & Self-Development: Engage in self-learning (e.g., Typsy) and attend training hours for professional growth. Professional Conduct & Communication: Maintain high standards of professionalism, including effective communication, attendance, and punctuality. Problem-Solving & Adaptability: Demonstrate problem-solving abilities, adaptability to change, and ownership of tasks, ensuring tasks are completed without supervision. Show more Show less

ACCOUNTS EXECUTIVE Role Manage a set of accounting activities. Compliance with generally accepted accounting principles. Accounting and reporting activities. Manage the accounts payable and receivable function. Monthly closing of accounts. Will work closely with the Manager Finance (FC). Duties & Responsibilities Primary Manage the monthly financial close process: Ensuring all costs are incurred properly in books, reviewing journal entries, account balance reconciliations and report preparation. II. Participate In The Ongoing Development Establishment of accounting policies and procedures and overview and implementation of process and system changes III. Internal Auditors Ensure successful audit results and compliance. IV. Interacts At All Levels Submit the reports in time with efficient and accurate, month-end books closing activity and all internal management and financial reporting. V. Leveraging Strengths Of The Finance Team Members Providing clarity on the roles and responsibilities help them reach optimal individual and organizational goals and maintain proper grooming. Secondary Tax Returns: Make supporting reports for all statutory compliances and send them to corporate finance. (GSTR-1, GSTR3B, GSTR2A, TCS, TDS). Requisites Personal Values & Ethics: This position requires the person to ensure utmost integrity, loyalty, cheerfulness, graciousness and knowledge. II. Punctuality: Punctuality shall be a very important requisite. The Executive shall be a role model for not only for the team, but to the whole Company. III. Grooming: The Executive should be well groomed . IV. Accessibility: The Executiv e must be easily accessible and his/her phone must be kept on permanently. Extra mile: Willingness to walk that extra mile wherever necessary. Professional Working knowledge: Should have a working knowledge of finance processes. II. Personal qualities of integrity: Being an extremely Credibility, and unwavering commitment to Organization’s mission. III. Queries: Queries / requests received during any working day must be quickly attended to with highest service levels. IV. Processes: Implement & monitor processes of highest quality for all finance activities. Neutrality: Senior Executive shall be unbiased, but responsible to identify potential in the team, groom, train and mentor them to take up leadership roles. VI. Technology: Should be updated with backend related software. VII. Knowledge: Continuous acquisition of knowledge. Expectations Should have strong leadership and supervisory skills, excellent communication, ability to work in a team environment and excellent problem solving and analytical skills.

Job Description Install, troubleshoot, repair, and maintain HVAC systems, including heating, ventilation, air conditioning, and refrigeration equipment. Perform routine preventive maintenance tasks on HVAC equipment to ensure optimal performance and energy efficiency. Diagnose malfunctions in HVAC systems using appropriate tools and techniques, and implement effective solutions. Respond promptly to guest requests and internal work orders related to HVAC issues, ensuring minimal disruption to hotel operations. Collaborate with other members of the Engineering Team to coordinate maintenance schedules and prioritize tasks effectively. Keep accurate records of work performed, including maintenance logs, equipment inventory, and service reports. Stay informed about industry developments, best practices, and regulatory requirements related to HVAC systems, and ensure compliance with relevant standards. Assist in the planning and execution of capital improvement projects related to HVAC infrastructure. Maintain a clean and organized work environment, adhering to safety protocols and regulations at all times.

You will be responsible for providing the highest quality foods appropriate to the market by assisting the Executive Chef in all areas of kitchen operation. This includes ensuring the highest quality of product within cost constraints by supervising and participating in the preparation of food. You will adhere to Evolve Back Resorts standards of food quality, preparation, recipes, and presentation. Your duties will also involve assuring proper staffing and adequate supplies for all stations, supervising the proper setting up of each item on menus, overseeing the seasonings, portions, and appearance of food served in the operation, and storing unused food properly to minimize waste and maximize quality. It will be your responsibility to assure proper safety, hygiene, and sanitation practices are followed, as well as to assure a smooth kitchen operation by coordinating with related Food and Beverage Departments. You will also need to meet and exceed customer expectations by ensuring your department provides exemplary service and teamwork. This includes conducting regular training sessions for staff to enhance their skills and provide value-added service to customers. Monitoring industry trends and recommending appropriate actions to maintain competitive status and profitability of the operation will also be part of your role. Utilizing leadership skills and motivation techniques to maximize employee productivity and satisfaction of direct reports will be essential. Additionally, you will be responsible for selecting, orienting, and training qualified employees, conducting effective employee meetings and counseling sessions, and maintaining safe working conditions within the department and hotel. You will work closely with the Executive Chef at all times and take every opportunity to become familiar with all aspects of the position in order to fill in whenever required. Preparing reports, controlling food costs, and keeping your immediate supervisor informed of all relevant matters will also be part of your responsibilities. Overall, you should maintain a favorable working relationship with all other company employees to foster a cooperative and harmonious working climate and project a positive image of Evolve Back Luxury Resorts to the public.,

You will be joining Evolve Back, a brand of Orange County Resorts and Hotels Ltd., known for offering exceptional holiday experiences that are deeply connected to nature and local culture. Since its inception in 1993, the company has been operating luxurious resorts in picturesque locations such as Coorg, Kabini, Hampi in Karnataka, India, and the Central Kalahari in Botswana. At Evolve Back, we are committed to upholding high standards of excellence while valuing integrity, customer satisfaction, innovation, and teamwork. Our work environment is designed to promote personal growth and teamwork, reflecting our core values of integrity, pride, and excellence. As a Sous Chef at our location in Virajpet, you will play a pivotal role in the day-to-day kitchen operations. Your responsibilities will include assisting in the preparation of top-notch meals, supervising kitchen staff, and ensuring strict adherence to food safety and hygiene regulations. Additionally, you will be involved in menu planning, inventory management, and maintaining a clean and orderly kitchen space. Collaboration with the Head Chef will be crucial as you work together to introduce new culinary ideas and elevate our dining offerings. To excel in this role, you should possess extensive knowledge of culinary practices, including meal preparation and menu design. Strong leadership abilities are essential for effectively managing kitchen staff and operations. A sound grasp of food safety protocols and hygiene practices is necessary to maintain a safe kitchen environment. Your organizational skills will be put to the test in maintaining kitchen orderliness and overseeing inventory efficiently. Excellent communication and teamwork skills are vital for seamless coordination in the kitchen. Possession of relevant culinary certifications or degrees is preferred, and previous experience in hospitality or luxury resort kitchens would be advantageous. Demonstrating creativity and innovation in culinary techniques will set you apart in this role.,

You will play a crucial role in ensuring guest satisfaction and maximizing the GSTS score by surpassing guest expectations through effective complaint handling and proper service recovery. Your focus will be on preserving excellent levels of both external and internal guest services, identifying customer needs, and proactively responding to all concerns. Monitoring industry trends and making recommendations to enhance the competitive status of the outlet will be part of your responsibilities. You will work closely with the head chef and kitchen staff to ensure the efficient operation of the kitchen, design quality menus that align with the business objectives, and achieve budgeted food costs. Additionally, overseeing the planning and implementation of menus and wine lists will be essential. Utilizing your leadership skills and motivational techniques, you will aim to maximize employee productivity and ensure the satisfaction of your direct reports. Leading the team by recruiting, training, and appraising talented personnel will be a key aspect of your role. Effective coordination and follow-up with other departments will be necessary to ensure smooth operations and the achievement of departmental goals. Keeping your immediate supervisor informed promptly and comprehensively of all problems or significant matters will be crucial for maintaining effective communication within the team. Implementing best practices for breakage and pilferage control to manage costs effectively will also be part of your responsibilities.,

As the individual responsible for overseeing the day-to-day functions of the department, you will be accountable for the effective installation, configuration, operation, and maintenance of systems hardware and software along with related infrastructure. It is imperative that you ensure system hardware, operating systems, software systems, and related procedures adhere to organizational values, thereby enabling both staff and end users to operate seamlessly. Your primary responsibilities will include the following: - Installation of Information Systems: This involves installing, configuring, upgrading, and troubleshooting devices such as Personal Computers, Desktops, Servers, and Peripherals. - Securing of IT Infrastructure: You will be tasked with securing the IT network and infrastructure from viruses, malwares, or any other potential attacks to safeguard the company's data. - Systems Troubleshooting Skills: It is crucial to verify the proper functioning of peripherals, promptly arrange repairs for hardware failures, conduct fault diagnosis and resolution, and liaise with vendors when necessary. - Data Backup: Ensuring that data is appropriately backed up as per the schedule and verifying the consistency of backup data. - User Support and Quality Assurance: Providing technical support for both hardware and software issues that users may encounter to minimize breakdowns. - Leadership: Training the team on software and hardware, troubleshooting issues, and offering technical support as needed. - Administration: Taking up the responsibilities of the Administration department on a day-to-day basis. - Staying Updated: Keeping abreast of trends in the continuously evolving information technology industry, conducting regular IT audits to identify weaknesses, and fortifying them. In addition to the core responsibilities, you will also be expected to: - Perform daily rounds to the waste segregation area, ensuring its cleanliness and adherence to proper decoy systems. - Monitor the back areas to ensure proper waste segregation, particularly by F&B(P) & F&B(S) departments. - Check the Grease trap oil separating machine and coordinate with KST & maintenance to ensure its proper functioning. - Coordinate various RT-related celebrations and conduct community development programs when possible.,

As an integral part of the team at Evolve Back Resorts, your role as an Assistant to the Restaurant Manager is crucial in maximizing customer satisfaction and profitability through the delivery of exceptional food and beverage services. Your dedication to ensuring that service aligns with the standards set by the resort will play a key role in shaping the overall guest experience. Your primary focus will be on guest satisfaction, where you will strive to not only meet but exceed customer expectations through the provision of excellent service and effective teamwork. By maintaining high service standards and product quality, you will contribute to the profitability of the operation while working closely with the assistant restaurant manager. Additionally, you will be responsible for the upkeep of all food and beverage outlets, ensuring they are well-maintained and coordinating with housekeeping to uphold cleanliness standards. Your ability to collaborate with colleagues from various departments will create a positive working environment that fosters teamwork and contributes to a harmonious workplace. Motivating and guiding your team towards achieving results will be a key aspect of your role, ensuring that all members are motivated and focused on delivering exceptional service. You will also be tasked with maintaining department documents, conducting stock taking, implementing cost control measures, and identifying training needs to enhance the skills of the team. Effective communication with your supervisor to address any issues or significant matters promptly and transparently will be essential in driving the success of the operation. By demonstrating a proactive approach to problem-solving, implementing best practices, and consistently improving your team's skills, you will play a vital role in delivering a memorable dining experience for guests at Evolve Back Resorts.,

As the F&B Manager, you will be responsible for overseeing all food and beverage operations to ensure the delivery of an exceptional guest experience. Your main objectives will be to forecast, plan, and manage all F&B outlets, staff, and finances in order to optimize sales and revenue through customer satisfaction and employee engagement. Your primary focus will be on guest satisfaction, aiming to exceed guest expectations and maximize guest satisfaction scores by handling complaints effectively and providing proper service recovery. You will be tasked with maintaining high service standards, both externally with guests and internally with staff, anticipating customer needs and proactively addressing any concerns. Staying abreast of industry trends will be crucial, as you will be expected to make recommendations to enhance the competitive standing of the F&B outlets. Collaboration with the head chef and kitchen staff will be necessary to ensure the smooth operation of the kitchen, develop quality menus that align with business objectives, and achieve budgeted food costs. Your role will also involve fostering employee satisfaction through effective leadership and motivational techniques to enhance productivity and job satisfaction among your team members. Recruitment, training, and performance appraisals will be part of your responsibilities in building a strong and talented workforce. Effective coordination with other departments will be essential to ensure seamless operations and achievement of departmental goals. Communication with your immediate supervisor regarding any significant issues or developments will be vital to maintain transparency and address challenges promptly. You will be expected to implement cost control measures to minimize breakage and pilferage, as well as develop revenue management strategies to achieve revenue and profit targets. Setting clear targets, KPIs, schedules, policies, and procedures will be key to driving revenue growth and operational efficiency. Ensuring compliance with health and safety regulations will be imperative to maintain a safe and secure environment for guests and staff alike. Your commitment to upholding policies and regulations will contribute to the overall success and reputation of the F&B operations.,

The role holder is responsible for managing the Resorts training function, including developing a complement of qualified departmental trainers and establishing a hotel system for generating training data and evaluating results. You will analyze the training needs of the resorts in general and individual departments, and develop strategies to address these needs. This includes presenting a Training Business Plan to the respective General Manager, Area General Manager, and Vice President for review. Ensure effective training programs are in place for various areas such as New Employee Orientation, Train the Trainer, Customer Service Training, Technical job-specific training, Supervisory Skills Training, Management Development, Fire, Life, and Safety Training, Selling/Up-selling Skills, and Employee retraining/Refreshers sessions. Monitor the progress of the Training Business Plan for each department to ensure training objectives are being achieved. This includes monitoring Internal Customer Satisfaction and total training days delivered for the unit, with a target of 8 days per person per year. Conduct audits personally and ensure closure of audit findings within one week, with no repeat findings. Measure the effectiveness of training on business results and maintain documentation and training records. Establish a training library of resources to assist trainers in their programs and staff in personal development. Design, produce, and implement training modules that meet specific departmental needs in collaboration with Department Heads. Attend departmental training sessions and critique performance. Monitor scores of NPS/Monkey Survey Scores/TA Feedbacks/Budgets/Achievements of the respective department and assist Departmental Trainers in preparing and conducting training. Assist in coordinating the preparation of departmental annual budgets and monitor departmental costs. Demonstrate awareness of OH&S policies and procedures, ensure compliance, and manage training budgets in alignment with financial goals. Be familiar with property safety procedures, first aid, fire, and emergency procedures and take action to correct hazardous situations. Log security incidents and accidents as per hotel requirements.,

Job Descriptions Guest Satisfaction: Meets and exceeds customer expectations by ensuring the excellent service and teamwork. Service Standard: Provides prompt, courteous service by busing, serving, and setting tables. Upkeep of the area: Monitor and Upkeep all the F&B outlets. Coordinate with housekeeping for maintaining the cleanliness. Team Work: Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate to achieve the goal. ( e) Upselling: Increasing the outlet revenue by consistent upselling. Communication: Keeps immediate supervisor promptly and fully informed ofall problems or unusual matters of significance.

Job Descriptions Guest Satisfaction: Meets and exceeds customer expectations by ensuring the excellent service and teamwork. Service Standard: Provides prompt, courteous service by busing, serving, and setting tables. Upkeep of the area: Monitor and Upkeep all the F&B outlets. Coordinate with housekeeping for maintaining the cleanliness. Team Work: Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate to achieve the goal. ( e) Upselling: Increasing the outlet revenue by consistent upselling. Communication: Keeps immediate supervisor promptly and fully informed ofall problems or unusual matters of significance. Show more Show less

About The Role We are looking for a dynamic and results-driven Sales & Operations Head to lead vendor management, oversee product quality, explore new markets, and manage both B2B and B2C sales channels. The role offers the opportunity to be part of a growing company and contribute to its market expansion. Managing vendors and quality of products Research and development of products, new markets in and outside India Setting processes of production, preservation, packaging, and forwarding Research and identifying potential buyers in the B2B market Build database and its management, and marketing in B2C segment Managing accounts, reporting, and collection of payments Drive marketing initiatives for both B2B and B2C channels Oversee and grow the online marketplace (E-commerce) presence Requirements Minimum of 2 years of relevant experience in sales, operations, or market development Should be a Post Graduate Strong vendor management and negotiation skills Experience in B2B and B2C sales Good understanding of online marketplaces and e-commerce platforms Ability to travel as per business needs Excellent communication, planning, and organizational skills What We Offer Competitive salary package Opportunity to shape and grow a new business venture Exposure to both domestic and international markets A collaborative and growth-oriented work environment

Role Overview We are looking for a professional, friendly, and organized Receptionist with Administrative support responsibilities to manage our front desk, greet visitors, and provide essential administrative assistance. The ideal candidate will act as the first point of contact for the company, ensuring a welcoming environment while supporting day-to-day office operations. Key Responsibilities Front Desk & Reception Greet and welcome visitors, clients, and employees in a courteous and professional manner. Answer, screen, and forward incoming phone calls. Manage the reception area. Handle incoming and outgoing mail, courier services, and packages. Maintain visitor records and issue visitor passes. Administrative Support Handling Stationary and HORF products Key Skills & Competencies Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Professional appearance and customer service-oriented approach. Ability to maintain confidentiality. Attention to detail and proactive problem-solving skills. Qualifications & Experience Any Graduation Proven experience as a receptionist, front desk executive, or administrative assistant.