Customer Care Representative-Associate

Role Overview: As a Customer Support Executive at FedEx, you will be responsible for various tasks such as Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiries, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, Escalated Issue Resolution, and Enquiries (Ad Hoc). You will be expected to complete defined processes and procedures accurately and within deadlines, ensuring compliance with internal and external standards. In case of anomalies, you will be required to use your judgment based on rules and procedures to resolve issues, and escalate to senior team members for complex problems. Key Responsibilities: - Handle Account Creation, Bookings, Inquiries, and Providing Quotes - Manage Complaint Handling and Issue Resolution - Perform Case Management and Service Recovery - Pro-actively prevent issues and handle Claims - Resolve Escalated Issues and Enquiries promptly Qualifications Required: - Excellent Interpersonal Skills - Strong Written & Verbal Communication Skills - Effective Team Working Skills - Proficiency in Microsoft Office & PC Skills - Problem-Solving Skills Company Details: FedEx, one of the world's largest express transportation companies, is committed to a diverse, equitable, and inclusive workforce. The company follows an equal opportunity/affirmative action policy and values fair treatment and growth opportunities for all employees. FedEx's success is attributed to its People-Service-Profit philosophy, where taking care of employees leads to outstanding customer service and profitability. The company's culture and values have been essential for its success and growth since the early 1970s, setting it apart in the global marketplace.,