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2.0 - 6.0 years
0 Lacs
delhi
On-site
As a Customer Support representative at FedEx, your primary responsibilities will include Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiry Handling, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, and Escalated Issue Resolution. You will be required to ensure the completion of defined processes and procedures accurately and within deadlines, while adhering to relevant internal and external standards. In cases of anomalies, you will be expected to exercise judgment based on rules and procedures to resolve them. For more complex issues, escalation to senior team members may be necessary. Your role will also involve utilizing Interpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, and Problem-Solving Skills to effectively carry out your duties. At FedEx, we prioritize our employees and are dedicated to fostering a diverse, equitable, and inclusive workforce that upholds fair treatment and provides growth opportunities for all individuals. We are an equal opportunity employer committed to hiring qualified applicants regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. FedEx, as one of the world's largest express transportation companies, is recognized as one of the top 10 Most Admired Companies by "Fortune" magazine. With a global network that spans over 220 countries and territories, FedEx relies on its exceptional team of employees to deliver outstanding transportation and business solutions to customers worldwide. Our People-Service-Profit philosophy underscores our commitment to caring for our employees, who in turn provide exceptional service to our customers, leading to profitability that ensures our future success. By reinvesting profits into the business and our employees, we maintain a work environment that encourages innovation and high-quality service delivery. The FedEx culture is a vital component of our identity and success, driving our behaviors, actions, and activities across the globe. It is a key differentiator that sets us apart in the global marketplace and underpins our growth and competitiveness.,
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
delhi
On-site
As a Customer Support representative at FedEx, you will oversee all representative activities, including coaching and monitoring with the support of the QA team. Your role will involve managing escalations, auditing process compliance, and ensuring contact quality. Additionally, you will be responsible for handling bookings, ad hoc inquiries, and tracking and monitoring solutions for prevention purposes. Relationship management, account creation, basic process onboarding, providing quotes, complaint handling, issue resolution, case management, service recovery, proactive prevention, claims handling, and escalated issue resolution are also key aspects of your responsibilities. You will support the manager by supervising the day-to-day coordination of team activities to ensure processes and procedures are completed promptly and consistently in alignment with company goals and regulatory requirements. Your skills in influencing, persuasion, written and verbal communication, teamwork, interpersonal interactions, planning, and organizing will be critical for success in this role. FedEx values a diverse, equitable, and inclusive workforce and is committed to fair treatment and growth opportunities for all employees. Regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by law, all qualified applicants will be considered for employment. FedEx, a leading express transportation company, is dedicated to delivering outstanding service and business solutions to customers in over 220 countries and territories worldwide. Our success is fueled by our exceptional team of FedEx members who strive to make every customer experience exceptional. The People-Service-Profit (P-S-P) philosophy guides every decision, policy, and activity at FedEx, emphasizing the importance of caring for our people to deliver impeccable service to customers and ensure profitability for the future. Reinvesting profits back into the business and our people is a key element of our philosophy, fostering an environment that encourages innovation and high-quality service delivery. Our culture at FedEx is a fundamental aspect of our success, reflected in our behaviors, actions, and activities worldwide. The culture and values at FedEx have been integral to our growth and differentiation in the global marketplace since our inception in the 1970s, setting us apart from competitors and driving our continued success.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
pune, maharashtra
On-site
As a seasoned SAP Sales and Distribution (SD) Consultant, you will play a crucial role in understanding and analyzing the client's business requirements and processes. Your responsibilities will include configuring SAP SD modules to tailor them to meet the specific needs of the client. You will design and test solutions to ensure they are not only efficient but also effectively aligned with the business requirements. Implementing these SAP SD solutions and providing necessary training to end-users will be a key part of your role. Troubleshooting and resolving any SAP SD-related issues that may arise will also be within your scope. Collaboration with other SAP consultants and cross-functional teams is essential to ensure a cohesive implementation. Additionally, you will be supporting the client with ongoing maintenance and enhancements of their SAP SD system. Your role will involve developing familiarity with production operations, establishing priorities, and sequencing processes. Expertise in SAP Sales & Distribution (SD) modules and integration points with Material Management (MM), Logistics Execution (LE), and Financial Accounting (FI) will be required. Mapping client business requirements, processes, and objectives, and developing necessary product modifications to meet those needs will be part of your responsibilities. You will design, customize, configure, and test SD while initiating new projects to improve operational reporting and data quality in the SAP system. Your skills should include strong functional configuration skills in SAP SD, such as order processing, shipping, and billing. Additionally, you should be well-versed in various key processes including quotation, inquiry, outbound delivery, credit management, pricing, and more. Knowledge of Batch Management and Serial Management Functionality will be an added advantage. You should also have experience in using FIORI Transactional and Analytical Apps and cross-functional experience with FICO, PP, QM, PM, MM, and other areas. To be successful in this role, you should have the ability to multitask and manage multiple deliverables and projects simultaneously. Experience in a Professional Services or Distribution company is considered an asset. Understanding of Incident, Problem, and Change Management processes is essential. Hands-on experience in requirements gathering, fit-gap analysis, design/blueprinting, and configuration/customization phase of SAP transformation programs will also be beneficial. Having a Bachelor's degree in Computer Science or a related field is preferred. Possessing SAP SD certification is desirable. Strong interpersonal skills, the ability to present ideas clearly, and proven analytical and problem-solving abilities are important for this role. Excellent relationship-building and customer-handling skills, along with a strategic mindset and strong influencing abilities, will contribute to your success in this position. Facilitating team and stakeholder meetings effectively is also a valuable skill to have.,
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
pune, maharashtra
On-site
The role of Admin- Front Desk (HR Support) based in Pune involves managing day-to-day administrative functions and student mentoring activities. The ideal candidate should be detail-oriented and proactive, ensuring smooth operations through coordination, record-keeping, and student support. In terms of administrative duties, the key responsibilities include maintaining student attendance records, following up on absenteeism, ensuring workplace hygiene and order, handling inquiries and admissions, coordinating with various service vendors, and managing maintenance records and inventory items such as uniforms and bags. Additionally, the role involves mentoring and student engagement activities, including collecting feedback from students, documenting concerns and suggestions, providing support and guidance to students, and promoting a positive environment for student learning and development. If you are interested in this opportunity, please send your resumes to recruitments@aakarshcareer.com. For more information, you can visit www.aakarshcareer.com.,
Posted 1 month ago
2.0 - 3.0 years
2 - 3 Lacs
Bengaluru, Karnataka, India
On-site
Job Title : Depository Participant Executive Location :BGSE financial executive,JC road bangalore Department : Depository Participant Job Overview: We are looking for a Depository Participant Executive with expertise in NSDL , CDSL , and Demat back-office operations . The role involves managing Demat accounts, handling settlement processes, and supporting branch activities. A NISM certification is required. Key Responsibilities: Manage NSDL/CDSL Demat operations (account opening, transfers, settlements). Handle back-office tasks related to Demat services, reconciliations, and documentation. Support branch staff with Demat-related queries and operations. Ensure compliance with SEBI, NSDL, and CDSL regulations. Provide customer service for Demat account inquiries and issues. Qualifications: Education : Bachelor's degree in Finance or related field. Certifications : NISM Certification. Experience : 2-3 years in Demat/NSDL/CDSL operations. Skills : Knowledge of Demat services, MS Office, attention to detail, and strong communication skills.
Posted 1 month ago
6.0 - 10.0 years
0 Lacs
pune, maharashtra
On-site
You have a great opportunity to join our team as an SAP SD Consultant with 10 years of experience. You will be based in Pune and work onsite, gaining hands-on experience in various aspects of Sales and Distribution processes. Your role will require a good understanding of business processes related to Sales and Distribution within the domain. You should be well-versed in SAP S/4 HANA from the SD module perspective and have a minimum of 6-10 years of experience in full cycle implementations and support projects, focusing on designing and configuring the SD module. In this position, you will handle tasks such as Quotation, Inquiry, Order, Outbound Delivery, Billing, Credit Management, Export, Service Sale, Taxation, Pricing, Shipping, Output Management, and other key processes. Knowledge of Batch Management and Serial Management Functionality will be an added advantage. You should also have a thorough understanding of Master Data such as Material Master, Business Partner, and Customer Info Record. Experience with FIORI Transactional and Analytical Apps, as well as cross-functional knowledge with FICO, PP, QM, PM, and MM, will be beneficial. Your ability to multitask, manage multiple deliverables, and work effectively in a team environment will be crucial for success in this role. Qualifications required for this position include any degree and preferably SAP S/4 HANA Certification in SD or related areas. Knowledge of SAP TM, LE, GTS, Workflow, and IDOC will be advantageous. Additionally, familiarity with Product Development approaches, third-party tool interfaces, and Incident, Problem, and Change Management processes will be beneficial. If you have a zeal for learning, are a team player, results-oriented, and possess excellent communication skills, this role is perfect for you. Join us and be part of a dynamic team where your adaptability, flexibility, and resourcefulness will be highly valued.,
Posted 1 month ago
4.0 - 6.0 years
4 - 7 Lacs
pune, badoda
Work from Office
Job Title: Field Sales Engineer - GGC (Gate, Globe & Check Valves) Location: Pune Position : 1 Industry: Valves & Valve Automation (Fertilizer, Steel, Process Industry, Pharma, Chemical, Oil & Gas Sectors) We are looking for a dynamic and results-driven Field Sales Engineer to join our team. The ideal candidate will be responsible for sales growth, customer relationship management, and business development in the GGC (Gate, Globe, Check Valves) segment. Job Responsibilities: Inquiry Generation: Identify and generate inquiries from existing and new customers. Order Booking: Ensure timely booking of orders by converting inquiries into sales. Customer Visit: Conduct regular visits to existing and potential customers for relationship building and business growth. Order Conversion: Follow up on inquiries, negotiate terms, and close deals effectively. Inventory Reduction: Coordinate with the internal team to manage stock and reduce inventory costs. Collection of Outstanding Payments: Ensure timely collection of outstanding payments from customers. Quote Follow-up: Follow up on submitted quotations every week to maximize order conversion. Approval Coordination: Assist in obtaining approvals from customers and consultants. New Customer Development: Identify and onboard new customers to expand business reach. Distributor Development: Develop and manage distributors within the assigned domain. Coordination with Internal Team: Work closely with internal teams to ensure timely submission of quotes and seamless execution of orders. Qualifications & Experience: Bachelor's degree in Mechanical / Instrumentation / Electrical Engineering or related field. 4-6 years of experience in B2B industrial sales, preferably in valves. Strong understanding of the process industry, valves, pharma, chemical, and steel sectors. Excellent communication, negotiation, and relationship-building skills. Proficiency in MS Office and CRM tools. Willingness to travel extensively. Compensation: As per industry standards & experience.
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