International Voice Process

Adecco India

1 - 6 years

4 - 5 Lacs

mohali

Posted:20 hours ago| Platform:

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Skills Required

voice process inbound customer service handling customer queries customer service solving queries complaint handling query resolution customer support customer centric customer care escalations employee engagement customer queries customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Urgent hiring for Customer service

Call on 9740521948 and Share CV mohini.sharma@adecco.com

Job Responsibilities:

T
he Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries
To perform varied activities and moderately complex administrative/operational/customer support assignments
Perform computations
Typically work on semi-routine assignments
To address customer needs, which may include complex benefit questions, resolving issues, and educating members
To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them
Escalate unresolved and pending customer grievances
Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments
To work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization/timing, and works under minimal direction
Follow standard policies and practices that allow for some opportunity for interpretation, deviation and/or independent discretion

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