210 Customer Centric Jobs

Relationship Manager responsibilities as follows: Develop and maintain relationships Manage client accounts Drive business growth Coordinate with internal teams Conduct market research Ensure satisfaction and retention

About The Role "¢To handle day to day trade transactions, understanding client requirements, "¢Co-ordination with cpc for transaction processing and discrepancy resolution, "¢Dealing and co-ordinating with various business groups within the bank, "¢Ensuring error-free and timely execution of trade transactions. "¢Ensuring compliance and internal guidelines are being adhered to "¢Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS "¢Operations resolved in a timely manner. "¢Issuance of Letter of credit. "¢Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "¢Attending to front-end requirements of corporate customers. "¢To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. "¢Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations. "¢Should have about 3-5 years of relevant banking experience in Trade / CMS operations. "¢Should be extremely customer centric and have excellent communication skills "¢Qualification Graduate / Post-Graduate "¢Experience Minimum one year of relevant experience

Therapist- performing peels, laser, facials Assist the Dermatologist in performing various procedures

Handle customer inquiries via phone, email, or chat Resolve complaints and provide effective solutions Maintain accurate customer records Ensure high customer satisfaction Follow up on customer issues promptly Meet performance & quality targets Required Candidate profile Support team in achieving service goals Soft spoken excellent comms

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic projects for the campaign/LOB Identify and escalate any potential quality issues per defined process Isolate and report defects; verify defect fixes Suggest process/system improvements based on common customer concerns Accomplish other responsibilities assigned by management Drive quality initiatives, contests and campaigns for the assigned span Be updated on knowledge and serve as SME for the campaign/LOB Technical skills and qualifications: Basic understanding of Types of companies, Promoter Holdings & adherence to government regulations Must have worked in customer service (Voice & Back Office experience preferred) At least one-year of work experience as a Quality Analyst (preferred) Basic skills in Excel or Google Sheets Problem-solving skills Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred) Soft skills: Proficiency in English language - C1/C2 preferred Has strong customer centricity Can assertively provide constructive feedback Has good written and verbal communication skills Thinks logically Can manage conflicts Pays strong attention to detail Can work with minimal supervision Demonstrates initiative and good judgment Can work on multiple projects and is versatile Can establish and maintain effective working relations with a wide variety of individuals Can work with a diverse team Has a Continuous Improvement mindset Personality traits required: Demonstrates clear thought process Articulates clearly Exercises conscientiousness and diligence Demonstrates assertiveness

Job Description Title: Business Development Professional Job Grade: PL 11 Department: SE GT- PR SW OM-D GIS Location: Aurangabad The candidate will be responsible for driving business in domestic market by close coordination with regional sales & controlling the cost through optimized solutions while remaining aligned with strategy, commitments and goals of the organization. Responsibility: 1. Analyze the technical and contractual requirement of the tender and process required clarification 2. Coordinate with Sales & BD team to drive technical requirements 3. Engage with clients for technical clarifications / resolutions & acceptance of our standard product 4. Technical offer preparation of HV GIS system & Costing & Pricing of the offer 5. Risk assessment & mitigation 6. Coordinate with internal & external stakeholders to develop most optimized solution within the financial guidelines 7. Support sales during negotiation 8. Acquire order to meet the financial goals Qualification & Skills: 1. Degree in Electrical Engineering 2. 1 - 3 years of experience in High Voltage Gas Insulated Switchgear products & tendering for domestic market 3. Team Player 4. Customer centric & result oriented approach 5. Professional expertise in MS Office 6. Strong interpersonal and Communication Skills 7. Self-motivated, quick and assertive 8. Adaptive to changing market dynamics 9. Collaborative & Well coordinated

1. Strategic Planning & Leadership. 2. Sales & Marketing Management. 3. Operations Management 4. Financial & Business Performance 5. Customer Relationship Management 6. Compliance & Quality Control

The role of this position is to collaborate with retail operations and other functions to ensure adherence to best practices and seamless implementation of standard operating procedures (SOPs). This includes enhancing store productivity operations and compliance with company guidelines. You will be responsible for directing the daily operations of retail stores in a specific geographic area, monitoring backend operations, best practices, and store activities. Your proactive efforts will drive the implementation of streamlined and effective processes and best practices throughout the organization. It will be essential to implement retail excellence standards in alignment with brand guidelines to maintain consistency with the overall image and service standards of the brand. Additionally, you will be tasked with developing and overseeing the implementation of customer-centric initiatives aimed at driving growth, profitability, and customer satisfaction. Analyzing key performance indicators (KPIs) will be crucial in identifying areas for improvement, with the goal of enhancing customer engagement and boosting sales performance. Collaboration with the Operation Team to create a solid action plan to achieve sales objectives will also be a key aspect of this role. You will be responsible for developing and delivering retail improvement initiatives within a regional context, creating measurable impacts for store colleagues and consumers. Specific areas of focus will include MPM Execution, Promotion & Campaign Execution, and Replenishment in the store backend. If you believe that you align with the responsibilities and objectives outlined in this job description, we are interested in discussing potential opportunities for collaboration. To initiate the process, please send your updated resume, along with details of your current CTC and notice period, to rajarshee.m@stylebaazar.com/sabyasachi.m@stylebaazar.com at your earliest convenience.,

As a Sales Coordinator based in Mumbai, aged between 25 to 35 years, your primary responsibility will be to support the sales team by efficiently managing schedules, maintaining important documents, and facilitating communication of relevant information. Your role will involve ensuring the availability of necessary sales-related equipment and materials, addressing customer complaints, and providing after-sales support when required. You will be expected to meticulously store and organize both financial and non-financial data electronically, as well as prepare and present reports based on this information. Accuracy and timeliness in handling order processing will be crucial, along with promptly informing clients of any unexpected delays or issues that may arise. Monitoring the progress of the sales team, identifying areas for improvement, and suggesting enhancements will be part of your duties. Your active involvement in assisting with the creation and coordination of promotional materials or events will contribute to the team's success. Maintaining compliance with relevant laws and organizational policies is essential in this role. Your strong organizational skills, sense of responsibility, and problem-solving abilities will be key in successfully fulfilling your responsibilities as a Sales Coordinator.,

Function Casting Business Jewellery ISCM Band L2/L3 Job Details The role is responsible for Shift operations at casting process with expectation of delivering the production according to the priority and within required Lead-time to internal customer. External Interfaces & Internal Interfaces Supply chain Purchase In house NPD Downstream / Job work Job Requirements Education Diploma Metallurgy Relevant Experience Fresher / Minimum 2-3 years of experience in production Behavioural Skills Self-Motivated Communication skills (written and verbal) Agile & Customer Centric Knowledge Basic Knowledge on Theory of Constrains (TOC) Basic Knowledge on Process simplifications Microsoft Excel, Oracle MS Office with Macro Project Contributions Contribution Outcome Performance Measure 1.Production Delivery Hands on Production completion of Investment, Alloying and Casting 98% production same day 40 % on individual KRA 2.Quality Zero obvious quality rejection 99 % FTA in Casting 40 % on individual KRA 3.Accounting Material accounting Tally Material Tally 20 % on individual KRA

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity Ltd. is a $16.4 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at ROLE OBJECTIVE Supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole Customer Service Organization, intercompany business. Responsibilities To deliver extraordinary customer experience: As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE. Delivering swift results to exceed expectations. Order Management - Entry of paper/fax customer purchase orders into TE SAP order management system. Completely and accurately enter all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions. Orders are to be created per documented work instructions. Utilize TE Knowledge Base to resolve technical/procedural issues while doing the daily task. Quotations Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales. Backlog Management/Order Changes Work with Material Planners and controllers and internal support functions to manage and cater to customer requests on better delivery dates. Make changes to existing sales orders in TE SAP System based on requests from CCP, Customers and Sales. Utilize knowledge base to understand individual customer contractual conditions for change orders. Make decisions on accepting, rejecting or modifying requests for change orders. Focus on getting deliveries cut for Orders that are past due on our systems at the earliest. Support of e-commerce systems including forecasting customer demand, update customer website with information and reports generated from TE SAP System Returns Receive return requests from Quality/Sales/customer. Generate RE Order in the system and create a CR after validating all the essentials of the material that is being returned by a customer for various reasons. Cross trainingsLearning and supporting all the transactions within the region/cross region. Innovation Challenge self to develop new and improved ideas for all that we do. Skills Education - Any graduate Customer centric. Excellent communication skills. Communicate with end customers via various channels such as telephone, email and chat (inquiries) to resolve technical questions and propose options and solutions. Detail oriented Strong organization and time management skills Ability to learn quickly and provide complete floor support Fluent in business communication. Proficiency on MS Office suite Note Okay to work in Night Shift Competencies

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity Ltd. is a $16.4 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com ROLE OBJECTIVE Supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole Customer Service Organization, intercompany business. Responsibilities To deliver extraordinary customer experience: As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE. Delivering swift results to exceed expectations. Order Management - Entry of paper/fax customer purchase orders into TE SAP order management system. Completely and accurately enter all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions. Orders are to be created per documented work instructions. Utilize TE Knowledge Base to resolve technical/procedural issues while doing the daily task. Quotations Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales. Backlog Management/Order Changes Work with Material Planners and controllers and internal support functions to manage and cater to customer requests on better delivery dates. Make changes to existing sales orders in TE SAP System based on requests from CCP, Customers and Sales. Utilize knowledge base to understand individual customer contractual conditions for change orders. Make decisions on accepting, rejecting or modifying requests for change orders. Focus on getting deliveries cut for Orders that are past due on our systems at the earliest. Support of e-commerce systems including forecasting customer demand, update customer website with information and reports generated from TE SAP System Returns Receive return requests from Quality/Sales/customer. Generate RE Order in the system and create a CR after validating all the essentials of the material that is being returned by a customer for various reasons. Cross trainingsLearning and supporting all the transactions within the region/cross region. Innovation Challenge self to develop new and improved ideas for all that we do. Skills Education - Any graduate Customer centric. Excellent communication skills. Communicate with end customers via various channels such as telephone, email and chat (inquiries) to resolve technical questions and propose options and solutions. Detail oriented Strong organization and time management skills Ability to learn quickly and provide complete floor support Fluent in business communication. Proficiency on MS Office suite Note Okay to work in Night Shift Competencies

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Sales and Marketing Teams are responsible for the sales and marketing of TE's products, systems or services including sales oriented activities, market development and communications. Responsibilities Customer centric approach , Collecting Voice of Customer, address the Technical queries with timeline for execution. Define & design New Product(s) based on future market application needs for automotive India Communicate campaign objectives, timelines, and deliverables to sales team, and provide instructions for usage and promotion. OEM / Customer interactions & timely feedback to add-in TE products. Preparing periodic reports of customer activity, and gathering information to be used for sales forecasting, new developments, and production. Partnering with creative teams, other internal / external stakeholders, and external agencies and vendors. Collaborating with sales representatives, Engineering in completing technical proposals and presentations; creating report as required. Manage Customer cross functional teams to secure TE products & creating opportunities, Support with data to Sales account manager for Flawless Bidding proposal to Customer & project win. Bridge between customers and TE Cross Functional Teams, addressing queries for technical requirements. Have knowledge of TE products & Competition products to suggest TE parts at OEM architecture / replacement. Desired Candidate Profile EDUCATION/KNOWLEDGE BE/ B-Tech (Electrical / Electronics / Mechanical). MBA preferred (Only with UG under mentioned specializations) Knowledge of MS-Office. EXPERIENCE Experience of CAD/CATIA, CREO Hold skill to manage customer accounts / OEMs Good exposure to automotive OEMs / Tier-1s Exposure to Interconnection ecosystem (Harness makers, component manufacturers) preferred. Well versed with technical know-how and TE product and application knowledge. Good hold over automotive industry and benchmarks upcoming products in the market Good hold over sales and channel processes, proposals, and presentations Strong connect with customers and internal account managers to support them in techno commercial discussions and application-based selling Well versed with Marketing Analytics, Promotions and Communications Competencies ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity Ltd. is a $16.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter. Role Objective Supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole Customer Service Organization, intercompany business. Responsibilities To deliver extraordinary customer experience: As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE.Delivering swift results to exceed expectations. Order Management - Entry of paper/fax customer purchase orders into TE SAP order management system.Completely and accurately enter all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions. Orders are to be created per documented work instructions. Utilize TE Knowledge Base to resolve technical/procedural issues while doing the daily task. Quotations Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales. Skills Education: Any Graduate (10+2+3) Customer centric 1-3 years of relevant experience in Order Management. Flexible with Shifts and Hybrid model Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions SAP, SFDC added advantage Detail oriented Strong organization and time management skills Ability to learn quickly and provide complete floor support Competencies

Have a broad knowledge of 3PL or warehousing and Transportation. Target Achievement, Sales Forecasting Raise Request for Quotes Focus on Market penetration Logistic system . Customer Centric discover new opportunities. CRM Rate negotiation

About The Role "¢To handle day to day trade transactions, understanding client requirements, "¢Co-ordination with cpc for transaction processing and discrepancy resolution, "¢Dealing and co-ordinating with various business groups within the bank, "¢Ensuring error-free and timely execution of trade transactions. "¢Ensuring compliance and internal guidelines are being adhered to "¢Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS "¢Operations resolved in a timely manner. "¢Issuance of Letter of credit. "¢Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "¢Attending to front-end requirements of corporate customers. "¢To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. "¢Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations. "¢Should have about 3-5 years of relevant banking experience in Trade / CMS operations. "¢Should be extremely customer centric and have excellent communication skills "¢Qualification Graduate / Post-Graduate "¢Experience Minimum one year of relevant experience

JOB SUMMARY 1. Develop and maintain strategic long-term trusting relationships with high volume customer to accomplish organic growth and long-term company objectives 2. Identify new avenues for business development and sales leads 3. Research key customer wants and needs; suggest appropriate solutions from the basket of offerings at Home and Hospitality 4. Communicate new product developments to prospective clients, collect feedback on performance and channel the same back to NPD team 5. Ensures sales funnel is sufficient to achieve the Sales Goals and forecast based on the adequacy of the same 6. Identify ways to improve sales funnel, by interacting the prospective clients 7. Price negotiation and act as one-point contact for the customer for the solutions 8. Solely responsible for implementation of the marketing activities of the region among the influencers 9. Measure, track, analyze and report key account metrics 10. Keep abreast with industry and market trends and best practices NATURE OF EXPERIENCE Excellent track record in Project Sales Proven experience in selling concept and technical solutions in Residential Segment Handling Key influencers like Residential Builders, Architects and ID's Managing large and complex key accounts DESIRED SKILLS Customer centricity Networking skills Influencing skills Persuasive skills Good Communication skills Analytical Reasoning & Solution oriented approach

You will be responsible for having good product knowledge and being customer-centric to effectively resolve customer queries in a timely manner. The ideal candidate should have 1-3 years of relevant job experience. The minimum educational qualifications required for this position are ITI or Diploma in Automobile or a graduate degree. Currently, there is 1 vacancy available for this role.,

Responsibilities: Telecalling Sales & business development Client follow-up Online data sourcing Lead generation Hindi & English (Basic) + At least one regional language is mandatory - Marathi / Malayalam / Tamil / Telugu / Kannada. Performance bonus

You are a highly motivated and experienced Corporate Insurance Relationship Manager who will join our team and play a critical role in driving the growth of our SME business. Your responsibilities will include collaborating with the Lead generation team, working on existing clients to provide them with the best solutions, creating Request For Quotes for SME Insurance Products, conducting needs analysis, and providing expert guidance to potential Corporate clients. You will also be responsible for creating rapport with Insurers to secure the best rates for clients, building and maintaining strong client relationships, identifying upselling opportunities, and resolving customer queries. To be successful in this role, you should have a minimum of 2 years of experience as an Insurance Relationship Manager, with a proven track record of meeting or exceeding sales targets. You must possess excellent English language skills, both written and verbal, and have comprehensive knowledge of SME insurance products. Strong negotiation and persuasive skills, a customer-centric approach, and a results-oriented mindset are essential. Freshers looking to build a career in insurance are also welcome to apply. The job is based in Mumbai and is a full-time position with a salary ranging from 4L to 6L. Benefits include cell phone reimbursement and commuter assistance. If you are a self-motivated individual with Licentiate in Insurance and relevant certifications or licenses in insurance, we encourage you to apply for this exciting opportunity.,

The role of an SAP LE Consultant involves providing on-demand support to Global Business Process and Operational Divisions Teams, as well as partners responsible for the administration of data centers. You will be accountable for addressing solution issues escalated to the Global Support team, ensuring proper ticket responses, fixes, testing, and closure according to defined processes. Your support will primarily be functional, including analysis, feedback, and recommendations. Additionally, you will analyze release content within your area and recommend optimal testing organization, liaise with regional/local support teams and testing factory for release validation, challenge and validate recommendations and actions, and collaborate with Global Data Excellence and Business Process Leaders for problem-solving and enhancement. Your responsibilities will also include contributing to reviewing and validating Core bugs & enhancements specifications, participating in testing and validation, applying SAP and functional knowledge on LE & SCM, and engaging in Application Support, SLA, CHR Delivery process, and SAP Project Implementation activities. In terms of technology skills, you should have 5 to 8 years of experience as a consultant in SAP LE and SD modules, with hands-on experience in various areas such as Intercompany Sales, Transportation, Shipping, Foreign trade, Customs, IDOCS/EDI, and user exits. You should possess a high level of expertise in SAP Logistics Execution and integration areas, understanding sales processes, contract management, pricing concepts, and master data management. Moreover, your role will involve configuring master data, document types, availability checks, material listing/exclusion, rebate processing, deliveries, post goods issues, SAP enterprise structure, and interface concepts. Exposure and certification in S4 HANA would be an added advantage. Regarding behavioral skills, you should exhibit excellent communication skills, the ability to coordinate with global teams, be a team player, show capacity to challenge partners, and ensure good application development and delivery adhering to SDLC processes. Customer-centricity and the ability to deliver a high level of service are also essential. The ideal candidate for this position should have 5-8 years of experience, a degree in BE/B Tech./MCA/Graduate, and qualifications relevant to SAP LE consulting. Schneider Electric is a global company that values diversity, inclusivity, and caring for its employees. As an SAP LE Consultant at Schneider Electric, you will be part of a team that creates connected technologies to reshape industries, transform cities, and enrich lives. If you are passionate about success, customer-centric, and eager to contribute to a diverse and inclusive work environment, Schneider Electric encourages you to apply for this position and be a part of their mission to ensure Life Is On everywhere, for everyone, and at every moment.,

Job Title: Customer Support Executive US Voice Process Location: Airoli, Navi Mumbai Experience: 0 6 Years (Freshers Welcome) Employment Type: Full-time | Night Shifts Salary: Fixed CTC 2.4 LPA + Night Shift Allowance 3,000 + Incentives 3,000 per month --- Job Description We are hiring Customer Support Executives for our US Voice Process. The role involves handling inbound calls with international clients, resolving queries, and ensuring excellent customer experience. --- Roles & Responsibilities: Handle inbound calls from US-based customers. Provide accurate solutions and support to customer queries. Ensure first call resolution and high customer satisfaction. Document interactions and maintain records in the system. Meet daily/weekly performance metrics and quality standards. Collaborate with team members to resolve escalated issues. --- Key Skills: Excellent spoken English with neutral accent. Strong communication and interpersonal skills. Customer-focused with patience and empathy. Ability to work in night shifts (US process). Problem-solving and active listening skills. Basic computer knowledge & typing speed. --- Eligibility: Graduate/Undergraduate in any stream. Freshers or candidates with prior BPO/voice process experience preferred. Willingness to work in night shifts (US time zone). --- Perks & Benefits: Fixed CTC with attractive incentives. Night shift allowance. Performance-based growth and promotions. Employee engagement and rewards. --- Job Location: Airoli, Navi Mumbai Contact Details: 7869996797

*Min 0 - 6 months of experience in any customer support voice is added advantage ***Multilingual -- Malayalam + Hindi (2 are Mandate) *PC or laptop with 50 MBPS(Speed) internet connectivity are mandate *Immediate joiners only Required Candidate profile *Permanent WORK FROM HOME *Computer or laptop with internet connectivity are mandatory *Immediate joiners only Perks and benefits * PF & ESI

About The Role "¢To handle day to day trade transactions, understanding client requirements, "¢Co-ordination with cpc for transaction processing and discrepancy resolution, "¢Dealing and co-ordinating with various business groups within the bank, "¢Ensuring error-free and timely execution of trade transactions. "¢Ensuring compliance and internal guidelines are being adhered to "¢Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS "¢Operations resolved in a timely manner. "¢Issuance of Letter of credit. "¢Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "¢Attending to front-end requirements of corporate customers. "¢To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. "¢Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations. "¢Should have about 3-5 years of relevant banking experience in Trade / CMS operations. "¢Should be extremely customer centric and have excellent communication skills "¢Qualification Graduate / Post-Graduate "¢Experience Minimum one year of relevant experience

Urgent hiring for Customer service Job Responsibilities: T he Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries To perform varied activities and moderately complex administrative/operational/customer support assignments Perform computations Typically work on semi-routine assignments To address customer needs, which may include complex benefit questions, resolving issues, and educating members To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them Escalate unresolved and pending customer grievances Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments To work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization/timing, and works under minimal direction Follow standard policies and practices that allow for some opportunity for interpretation, deviation and/or independent discretion Gentella Vijaya Durga M +91 9686640353 Email: Gentella.VijayaDurga@adecco.com