304 Customer Centric Jobs

We are seeking a customer centric individual to join our team as a Customer Service Associate. The role involves outbound and inbound telecalls to clients for B2B collections. Coordination with various internal teams, Help in resolving cilent queries. Types of Processes - Collections / Lead Generation Collection of documents and other information as required by stakeholders. Helping Stakeholders by generating leads, fixing meetings with prospects and collection of fees. Candidate needs to have excellent communication skills, a strong work ethic and a customer-centric approach. Experience - Minimum 1 year. Need to have prior BPO/ Telecaling experience.

Role & responsibilities This is a high-ownership individual contributor role that sits at the intersection of marketing, analytics and business strategy. The person will be responsible for defining what customer satisfaction means for SuFin, setting up measurement frameworks from scratch and ensuring the voice of the customer is heard and acted upon across teams. Key Responsibilities Voice of Customer & Insights Set up and own the Voice of Customer (VoC) framework qualitative and quantitative. Conduct direct customer conversations across segments (buyers, sellers, financiers) to identify friction points and opportunities. Analyze feedback, complaints and data trends to create actionable insi...

As a Fit & Quality Partner at the company, your primary responsibility is to ensure that fits and quality standards are maintained in alignment with the BIG W fit standards. Collaboration with Design, Category, Quality, and Compliance teams is essential to deliver product safety, quality, and compliance on the technical design elements, ultimately ensuring great fit and quality garments throughout the supply chain. Key Responsibilities: - Partner with Fit & Quality Partner Aus, Designers, Sourcing Team, and suppliers/factories to ensure the safety, compliance, and quality of own brand products for customers. - Utilize garment construction experience, including pattern making and grading, to ...

As a Business Development Manager (BDM) in our company, you will play a crucial role in driving sales and expanding our customer base. Your responsibilities will include: - Planning your schedule of visits and sending daily sales reports - Approaching customer-centric/targeted audience to convert cold calls into hot leads - Being fluent in English, Tamil, and other languages (advantageous) - Having a minimum of 2-3 years of experience in software selling or software products selling - Graduating in any discipline (Engineering, Management, Arts/Science/Commerce, etc.) - Being interested in traveling and computer savvy - Having your own vehicle with traveling costs reimbursed as per company po...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Network Management Specialist, your role involves coordinating with the field team to validate documents following company standards, and processing the secondary network for issuing LOI. Your key responsibilities include: - Planning with team members to assess dealers and traveling PAN India for dealer assessment - Coordinating with the field team to support the creation of codes and maintaining address and GST details in the system - Executing dealer assessments within the specified timeline for all networks - Maintaining labor rates through the system - Creating new standards or formats as per business demand with appropriate logic based on data You will also be responsible for data ...

Role: Hospital Desk Executive Hospital Desk Executive will be the Single point of contact at the Hospital for the Medi Assist Raksha Prime Service. Roles and Responsibilities Close Coordination with the Hospitals and the Medi Assist Internal Stake Holders for patients best discharge experience. Collaborate with the operations team to ensure timely and accurate data processing. Ensure maximum discharges are happening through the Raksha Prime Services. Use relevant tools and MIS tools to organize data for reporting purposes. Qualification : Bachelor's/Masters Degree in the field of Pharmaceutical/Hospital Management/Medical Sciences/Insurance (but not Mandatory) Experience: 2-3 Years Experienc...

Responsibilities: * Maintain store cleanliness & organization * Assist customers with purchases & returns * Process transactions accurately * Follow safety procedures at all times * Greet & assist floor guests

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

We're looking for education counsellors who are extremely customer centric and are excited by the challenges of a new emerging business environment. As an Education Counsellor you will be responsible for communicating with prospective learners, understanding their needs, and ensuring a smooth sales process. They must be comfortable making dozens of calls per day, able to engage and build long term relationships with prospects, qualifying prospects and closing sales. Key Responsibilities. Responsible for managing & converting leads for versatile online programs. Providing in-depth information to prospective learners, this includes counselling through phone, email, chat and social media. Ident...

We are seeking a customer centric individual to join our team as a Customer Service Associate. The role involves outbound and inbound telecalls to clients for B2B collections. Coordination with various internal teams, Help in resolving cilent queries. Types of Processes - Collections / Lead Generation Collection of documents and other information as required by stakeholders. Helping Stakeholders by generating leads, fixing meetings with prospects and collection of fees. Candidate needs to have excellent communication skills, a strong work ethic and a customer-centric approach. Experience - Minimum 1 year. Need to have prior BPO/ Telecaling experience.

Are you someone who is organized, detail oriented, and an excellent communicator? Are you interested in starting a career in Project Management? If so, the Senior Implementation Specialist role may be a great fit for you! NAVEX is looking for a new Senior Implementation Specialist who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions. By leveraging the implementation teams collective experience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion. In addition, you will manage projec...