At Barclays, we don’t just adapt to the future – we create it. Embark on a transformative journey as a Vice President – Colleague Support (India), where you’ll play a pivotal role in shaping the future of Colleague Journeys based in Chennai. These will cover. Progressing operations team and collaborate closely with UK-based counterparts overseeing Rewarding and Performing and Core HR leading the India teams in those. This role is pivotal in driving service excellence, operational transformation, and strategic alignment across HR delivery. The VP will champion change, embed automation, and strengthen governance and risk frameworks to ensure scalable, compliant, and future-ready Colleague Support. You will manage 60 colleagues including AVPs and Team Managers.
To be successful as a Vice President – Colleague Support (India), you should have experience with, key responsibilities & qualifications:
Service Delivery Excellence
- Drive consistent, high-quality HR service delivery across Progressing, Rewarding and Performing and & Core HR operations with proven global experience.
- Monitor SLAs, CSAT, KPIs, and customer satisfaction metrics to ensure operational efficiency aligned to the EEEC model
- Ideate and implement continuous improvement initiatives.
Change & Transformation
- Lead transformation programs end-to-end aligned with CX strategy and coordination with CoE, HR Tech & associated teams delivering future-ready organization design, operating model and optimum staffing levels.
- Embed agile methodologies and change management practices to support adoption.
- Deliver measurable outcomes in process simplification, CX employee experience, and cost optimization.
Automation & Digital Enablement
- Identify automation opportunities across HR processes using data and workflow analysis.
- Partner with HR Tech and Digital teams to implement tools that enhance productivity.
- Track ROI and adoption of digital solutions to ensure sustained impact.
Risk & Governance
- Establish robust controls and compliance mechanisms across Colleague Support.
- Ensure adherence to regulatory, audit, and data privacy requirements.
- Report risk indicators and mitigation plans to senior leadership and governance forums.
- Stakeholder Engagement & Collaboration
- Collaborate with UK-based VPs to align on global standards and shared services.
- Engage with HRBPs, COEs, and business leaders to understand evolving needs.
- Represent India HR Ops in leadership forums, location and site forums and transformation councils.
People Leadership
- Inspire and develop a high-performing team culture focused on accountability and innovation.
- Coach direct reports and build succession pipelines for critical roles.
- Foster inclusion, wellbeing, and continuous learning across the team.
Key Deliverables
- Meeting with all CX outcomes incl CSAT, SLA adherence and Process Journey scores.
- Successful execution of transformation and automation roadmaps.
- Strengthened internal controls and audit readiness.
- Enhanced collaboration across global HR Ops leadership.
- Development and retention of top Colleague Support talent.
Qualifications
- Master’s degree in human resources, Business Administration, or related field preferred.
Expertise Required
- Progressive years of experience in HR Service Delivery, with at least 5 years in a senior leadership role. Team management of experience of AVP/Managers of 30+ colleagues.
- Proven track record in leading large-scale HR service delivery and transformation initiatives.
- Experience working in a global matrixed environment and managing cross-functional teams.
- Excellent stakeholder management, communication, and change leadership skills.
Some Of Highly Valued Skills May Include
- Candidates with experience in Banking / Finance domain preferred.
- Strong understanding of HR systems, automation tools, and governance frameworks. Exposure to Workday and Service Now highly preferred
- Understanding of legal compliance requirements relating to onboarding, payroll & HR core.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.The location of the role is Chennai, IN.
Purpose of the role
To deliver HR services and support to Barclays colleagues, candidates, alumni and third-party vendors.
Accountabilities
- Delivery and execution of HR operational activities aligned with people leader and colleague journeys aligned with bank policies and regulations, including performance management, rewards, benefits and learning operations documentation, coordination, and administration.
- On- and offboarding of new employees, (including orientation, documentation, coordination, exit interviews), knowledge transfer performance, rewards, learning operations and related administration.
- Maintenance of colleague personal and reference data in relevant HR information systems, ensuring data accuracy and compliance with data privacy regulations, reporting and analytics.
- Provision of guidance and support on candidate, colleague and alumni queries relating to HR policies, procedures, processes, or guidance.
Vice President Expectations
- To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
- If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
- OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
- Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
- Manage and mitigate risks through assessment, in support of the control and governance agenda.
- Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
- Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
- Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
- Adopt and include the outcomes of extensive research in problem solving processes.
- Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
