Location Gurugram - Haryana, IndiaFORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2024.
YOUR TASKS
Job Summary
The Team Lead – Order to Cash will oversee end-to-end OTC operations, ensure efficient processing of orders, timely billing and collections, dispute resolution, and cash application. The person must lead a high-performing team, collaborate across functions (Sales, Finance, Customer Service etc.), maintain and enhance processes and systems, and have hands-on experience with Salesforce (CRM or related modules) to support operational / stakeholder communication, reporting, and issue resolution.
Key Responsibilities
- Manage the full cycle of Order to Cash process: Order management → Invoicing/Billing → Cash Application → Collections → Dispute / Deduction handling → Reconciliations & Close-of-period activities.
- Ensure accurate & timely order entry, invoice generation, and payments received per agreed terms.
- Lead and mentor the OTC team (typically collection agents, billing specialists, dispute resolution personnel), set clear goals, monitor performance metrics (DSO, aging of receivables, billing accuracy, dispute turnaround time, collection efficiency etc.).
- Work closely with Sales, Customer Success, Product, Finance and Customer Service teams to resolve customer queries, order issues, billing discrepancies, credit limits etc.
- Use Salesforce (CRM/Service Cloud/Sales Cloud etc.) to track orders, manage customer queries or cases/disputes, escalate issues, maintain communication with sales & customer teams.
- Generate & analyse OTC reports/dashboards (in Salesforce and/or ERP) to monitor KPIs, identify bottlenecks/improvement areas, present findings & implement corrective actions.
- Maintain process documentation, standard operating procedures (SOPs), ensure compliance with company policy, internal controls and audit requirements.
- Drive process improvement / automation initiatives to optimize efficiency, reduce errors, and improve cash flow.
- Coordinate with IT/System teams for system enhancements, integration between Salesforce and ERP / Billing Systems / Finance Systems.
Your Qualifications
- 8-10 years in OTC / Accounts Receivable / Billing / Collections roles.
- Some leadership / team leading experience (mentorship, setting targets, reviewing performance etc.)
- MBA from a recognized institution (Finance / Accounting / Operations or equivalent specialization preferred).
- Strong working knowledge of Salesforce (could be Sales Cloud, Service Cloud, or as used in your company) for query / case management, customer communication and reporting.
- Experience with ERP systems (e.g. SAP, Oracle, Netsuite, or equivalent) would be a plus.
- Excellent Excel skills (pivot tables, v-lookups, data analysis).
- Familiarity with BI / Dashboard tools (Power BI, Tableau, or similar) is desirable.
- Prior experience in a shared services / global delivery environment.
- Exposure to audits (internal, statutory, SOX etc.).
- Experience in process improvement methodologies (Lean, Six Sigma etc.).
- Experience in contract billing, subscription / recurring revenue models.
Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company.FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.
HELLA India Automotive Pvt Ltd.
Prerana Chahal
