About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
HR Generalist and HR Business Partner
You will serve as a dual-role strategic partner, managing both the full recruitment lifecycle to attract top talent and providing comprehensive HR support to employees in India. This role ensures the alignment of people strategies with business objectives while guaranteeing operational excellence, compliance, and a positive employee experience.
Key Responsibilities & Primary Duties
50% HR Business Partner Role – IT Division (Employee Lifecycle & Support)
- Employee Relations and Support: Act as the primary point of contact for employee queries related to medical insurance benefits, leave policies, and other HR matters. Address local administrative queries to ensure a supportive and positive work environment for all staff.
- Employee Engagement: Drive the execution of employee engagement programs and initiatives designed to maintain and improve steady engagement scores across the organization.
- Talent Management and Onboarding: Facilitate the end-to-end employee lifecycle, managing joining formalities, conducting induction and orientation sessions for new hires, and overseeing ex-employee background verifications (BGV). Manage recruitment queries, employee transfers, and secondment processes with internal stakeholders.
- Compensation and Compliance: Serve as the first point of contact for payroll queries. Administer processes related to flexible benefit plans, National Pension System (NPS), and gratuity management. Administer local statutory requirements, including Shops & Establishment certification, POSH (Prevention of Sexual Harassment) administration, and coordination with relevant government authorities to ensure continuous compliance with all Indian labour laws and regulations.
- Performance and Career Development: Support the governance of the Performance Improvement Plan (PIP) process and address queries regarding grade/promotion changes and title modifications, ensuring fair and transparent processes.
- Auditing and Governance: Coordinate and support internal and external audits, providing necessary documentation and information to ensure compliance and transparency across all HR functions.
50% Talent Acquisition Role- ISC Cluster (Recruitment Lifecycle & Strategy)
- Client Management & Strategy: Collaborate closely with hiring managers and HRBPs to define job requirements, ideal candidate profiles, and develop strategic hiring plans that align with organizational objectives.
- Sourcing & Talent Pipelines: Design and implement data-driven sourcing strategies to efficiently attract top talent. Build and maintain robust talent pipelines using diverse platforms, including university relations, job boards, social media, and networking events.
- Selection & Evaluation: Oversee the entire recruitment lifecycle: requisition creation, resume review, initial screening interviews, and coordinating follow-ups. Recommend candidates using scientific evaluation methods and assessment tools to ensure cultural and skills alignment.
- Offer Management: Partner with the HRBP team to propose competitive, market-aligned offers that adhere to HR policies and procedures.
- Candidate Experience & Onboarding: Ensure a positive candidate experience throughout the entire recruitment journey. Deliver an exceptional onboarding experience to foster talent engagement and a sense of belonging.
- Compliance & Reporting: Ensure all hiring processes and documentation comply with internal policies and employment regulations. Provide regular recruitment updates and detailed tracking reports to stakeholders, maintaining accurate records within the Workday recruiting platform.
- Employer Branding: Actively promote the company’s employer brand via social media and other relevant platforms.
Required Qualifications And Skills
- Education: Qualification degree in Human Resources, Business Administration, or a related field is required.
- Experience: 6 to 7 + yrs of experience operating in both Talent Acquisition and HR Business Partner capacities, specifically within the Indian regulatory environment.
- Systems Knowledge: Proficiency with Applicant Tracking Systems (ATS) (Workday experience is a plus) and HR Information Systems (HRIS).
- Local Expertise: In-depth knowledge of Indian labour laws, statutory compliance requirements (e.g., POSH Act, Shops & Establishment Acts, PF/NPS regulations), and local market practices.
- Communication: Excellent interpersonal, negotiation, and communication skills, with the ability to influence and advise stakeholders effectively.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.
