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Job Title: Sr. Manager - IT Location: Mumbai Position Type: Full-time Position Overview: We are looking for a seasoned Sr. Manager IT to lead our core IT infrastructure and operations. This role demands a technically strong, strategically minded leader with extensive experience in managing server and network infrastructure, backup and storage systems, cloud platforms (especially AWS), and enterprise collaboration tools like Office 365 and Google Workspace. The ideal candidate will have a proven ability to manage cross-functional teams, drive operational excellence, and work closely with business stakeholders to align IT strategies with organizational goals. Key Responsibilities: 🔧 Infrastructure & Network Management Lead the design, implementation, and maintenance of server and network infrastructure to ensure high availability, performance, and security. Oversee configuration, upgrades, patching, and issue resolution in line with business SLAs. 🛡️ Backup & Disaster Recovery Develop and maintain robust backup and recovery strategies to ensure data protection and business continuity. Regularly test and optimize DR plans across environments. 🗄️ Storage Systems Manage enterprise-grade storage infrastructure to support scalability and performance. Evaluate and implement storage solutions as per evolving business needs. ☁️ Cloud Platform Management (AWS) Manage and optimize cloud infrastructure with a primary focus on AWS. Implement cost management, security, and auto-scaling practices for cloud workloads. 📤 Office 365 & Google Workspace Administration Oversee the day-to-day administration of Office 365 (Exchange, SharePoint, Teams) and Google Workspace. Ensure seamless user experience, integrations, and support across platforms. 🧑💻 Technical Support & Team Leadership Lead a high-performing IT support team, driving SLA adherence and user satisfaction. Implement and enhance support systems, ticketing workflows, and knowledge bases. 🔐 Security & Compliance Work closely with the Information Security team to enforce security best practices across all systems. Ensure IT operations align with industry regulations, internal policies, and audit standards. 🤝 Stakeholder & Vendor Management Collaborate with business units to identify IT needs and ensure timely delivery of solutions. Manage vendor relationships for hardware, software, and service contracts. Qualifications & Experience: Bachelors degree in Computer Science, IT, or related field (Masters preferred). 1015 years of progressive IT experience, including 5+ years in leadership roles. Hands-on experience with server/network/storage architecture, backup solutions, and cloud platforms (AWS). Strong expertise in Office 365 and Google Workspace administration. Proven ability to lead technical support teams and deliver excellent user experience. Excellent stakeholder communication and vendor negotiation skills. Relevant certifications preferred: AWS Certified Solutions Architect Microsoft Certified: Modern Desktop Administrator Associate ITIL, CCNA, or equivalent What We Offer: A dynamic work environment with challenging IT transformation projects Opportunities to lead and scale enterprise infrastructure Cross-functional collaboration with business and tech leaders A culture that values innovation, ownership, and continuous learning Show more Show less
